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Hilton Boston Dedham

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860 Reviews from our TripAdvisor Community

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Showing 840: English reviews
Singapore, Singapore
Reviewed 4 days ago NEW

A Hilton Hotel with Hampton Inn food service. The bar wasn't staffed on a Sunday afternoon; someone went off to find a bartender. There is a coffee bar near the lobby with a large selection of chips and snacks (and coffee) for purchase. The hotel appears to be trying to save money on food service by building-in the equivalent of...

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Helpful?
Thank Kerrisdale52
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Good Afternoon, I wanted to take a moment to apologize for the problems you encountered during your recent stay with us. I will speak with our food and beverage team in order to address your comments. Our primary goal is to ensure each guest has a comfortable and relaxing stay while with us. I was very sorry to read that...

Manchester, New Hampshire
Reviewed 5 days ago NEWvia mobile

So in all my reviews of hotels and restaurants this by far will be the hardest one to do. And it was because it was such a mixed bag of a trip. The staff is great I cannot say enough about how welcoming and efficient the staff is. But there's something obviously wrong with the management of the hotel because...

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Helpful?
Thank blazinglady
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Good Afternoon, I wanted to reach out to you and let you know that I have read your very detailed review of our property. I would like to apologize for the many problems you encountered while staying with us. Our primary goal is to ensure that each guest has a comfortable and relaxing stay while with us, I was very...

Dedham
Reviewed 5 days ago NEW

Great service overall the hotel was clean and the staff was very pleasant I would love to stay there again and this time I will not order any fish dinner it was horrible would never eat there again. Thank you

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Helpful?
Thank Wellingtondornevil
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Good Afternoon Mr. Wellington, I wanted to thank you for staying with us recently and for taking the time to write your review. Overall I was happy your stay was a good one. I will be speaking with our Executive Chef and the culinary team in regards to your comments about the fish dinner you order. I'm sure they will...

Pittsburgh, United States
Reviewed 6 days ago NEW

Dedham Hilton needs to get its act together. Noisy venting, broken heating, filthy bathroom. Usually a nice stay fell way below its standards this trip. 3 strikes for 3 rooms. Hilton could not offer a room without major problems this time and was not offer resolutions. Disappointed as this hotel has not been a problem before.

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Helpful?
Thank Lisa R
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Good Afternoon Lisa, I wanted to take a moment of your time to apologize for the problems you experienced during your recent stay with us. I was very unhappy to learn that we failed you on three separate occasions. Our primary goal is to ensure that each guest has a comfortable and relaxing stay while with us. Again, I am...

United States
Reviewed 6 days ago NEW

Staff is extremely pleasant and friendly. From time speaking to reservation desk at location, through check-in, stay all the way to departure, all staff members were helpful and friendly. Definitely welcoming. Shuttle provided for guests. Shuttle driver, Frank, was a joy.

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Helpful?
Thank 791ceciliap
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Good Afternoon, I just wanted to thank you for staying with us and for taking the time to write your review. I was pleased to read that everything worked out well for you. I will be sure to give my thanks to Frank for making your stay even more enjoyable. Again, thank you so very much and we look forward...

Madison, Connecticut
Reviewed 1 week ago

This Hilton offers nice and easy access from I-95 in Dedham. Great for me since I was visiting friends in Westwood. Digital key was a real pain as it did not work. Room was clean and beds and pillows were,very comfortable. Front desk was very friendly, polite and professional.

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Helpful?
Thank Rikbo
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Good Afternoon, Just a quick note of thank for staying with us recently and for taking the time to write your review. I am sorry that you had problems with the digital key. I will be sure to have our front office manager investigate to see what caused the problem. I was happy to read the front desk staff took...

Torrington, Connecticut
Reviewed 1 week ago

We had very nice stay. It was near a relatives house for the holiday. Plenty of places to sit and relax throughout the hotel. Great staff and great accommodations..fair price. Shuttle service for nearby legacy place was great

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Helpful?
Thank 252laurief
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Good Afternoon Laurie, I wanted to take this time thank you for staying with us and for taking the time to write your review. I was happy to read that the hotel worked out well for you. I will be sure to share your great comments with the team. I know they love to hear when things go well for...

Falls Church, Virginia
Reviewed 1 week ago

We stayed at this property over Thanksgiving when we visited family. It is a very busy property over Thanksgiving! The staff is very friendly and helpful and the breakfast buffet/menu are both great--had a superb omelet. I recommend this hotel for visits in the Dedham and Needham areas.

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Helpful?
Thank dejindc
Reviewed 1 week ago

I've stayed at this hotel multiple times over the years and am saddened by its decline. Not only are the rooms long in the tooth, the attention to detail has declined. There's no excuse for toilet paper to be on a shelf, minus a roller; there's no excuse for the bathroom drain to be clogged; there's no excuse for the...

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Helpful?
Thank W7743JMrichardn
Joe D, General Manager at Hilton Boston Dedham, responded to this review

Good Afternoon, I want to take this opportunity to apologize for the problems you encountered during your recent stay with us. Our primary goal is to ensure that each guest has a comfortable and relaxing stay while with us. Again, I am very sorry that this did not happen for you. The hotel has started and will continue to renovate...

Dedham, Massachusetts
Reviewed 1 week ago

Overall, it was nice, sheets and room were clean. The fitness center and pool were great and get crowded because everyone wants to use the facilities. They're renovated so the pool will close December 1st and open in January.

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Helpful?
Thank Daddyzgirl143

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Boston Dedham

Address: 25 Allied Drive, Dedham, MA 02026-6147
Region: United States > Massachusetts > Dedham
Price Range: $156 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Boston Dedham 3.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Hilton Boston Dedham Hotel Dedham
Hilton Hotel Dedham
Hilton Dedham
Dedham Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Boston Dedham staff and other travellers.
6 questions
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Questions? Get answers from Hilton Boston Dedham staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get one of the renovated rooms”
 of 5 bubbles dejindc, 27 Nov 2016 | Read review
“4th floor away from atrium area, down the halls quieter”
 of 5 bubbles 274DeniseB, 20 Nov 2016 | Read review
“Request a room facing the nature preserve (back side).”
 of 5 bubbles derekn108, 16 Nov 2016 | Read review
“Rooms further from the lobby are quieter.”
 of 5 bubbles DeeEss, 15 Nov 2016 | Read review
“Ask for a newly renovated room!”
 of 5 bubbles N6196MGjulies, 25 Oct 2016 | Read review
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