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I normally stay near Burlington but chose to try this Courtyard. During my check-in, the guy who check me in was okay but he kept talking to the other receptionist and forgot about the welcoming gifts for a platinum member. He just gave me the...More
Management response:Responded 4 weeks ago
Good Day hland1985, please accept my apology for not welcoming you and recognizing your platinum status and your gift. I will be sure to share with the team you concerns and feedback. We hope when you are in the Boston/Billerica area you will give us...More
Stayed here 4 nights. Nice people, even received a note & complimentary bananas in my hotel room (none at complimentary breakfast & I have dietary issues). I've stayed in 3 different hotels in the past two weeks & am most pleased with this stay! Thank...More
Thank Linda L
Management response:Responded 24 July 2017
Good Day Linda, thanks for staying with us. I will be sure to share with Karen your feedback on going "above and beyond" . The team prides itself in delivering and excellent guest experience and it looks as if we did that during your stay....More
If you want to wait 15 minutes extra when there's 2 associates at the check in and the second associate purposely disregards the next person in line and doesn't acknowledge any assistance but goes in the back room bc she has horrible service, this place...More
1 Thank Jackie0714
Management response:Responded 23 July 2017
Good Day Jackie0714, please accept my apology for the poor service from our Front desk staff. This is unacceptable as the team pride itself in delivering and exceptional guest experience and we failed to do that during your stay. I will be sure to address...More
The stay was ok, but the customer service after the stay was horrible. They messed up the points they were supposed to credit to my account.
When I checked out on 6/24, I double-checked with the front desk lady that I should be getting 4...More
Management response:Responded 20 July 2017
Good day, please accept my apology for the poor customer service during your stay with us. The team here at the hotel prides itself in delivering an exceptional guest experience and we failed to do that during your stay. We hope in the future you...More
The staff at this hotel couldn't have been better. From or smooth check in right through our departure everyone was super friendly and accommodating. Or destination was Umass Lowell so the location was great, right off the highway. We will definitely keep this hotel in...More
Thank Jaki F
Management response:Responded 12 July 2017
Good Day Jaki, thanks for staying with us and the 5-Star rating on Trip Advisor. I will be sure to share with the staff you comments about an amazing staff, super friendly and accommodating. We are very close to UMass Lowell, right off the highway....More
USD 118 - USD 285 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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United States >
Also Known As
Courtyard Boston Billerica / Bedford Hotel Billerica ,
Car can be tricky as it depends on when you are headed into Boston. Dependent on traffic, it can be 25 minutes or 90 minutes. I would say generally it's about 35-40 though as long as you don't go during prime rush... More
Car can be tricky as it depends on when you are headed into Boston. Dependent on traffic, it can be 25 minutes or 90 minutes. I would say generally it's about 35-40 though as long as you don't go during prime rush hour. By train, you can take the Commuter rail from the North Billerica Station into North Station. This is about a 45 minute train ride and just 5 minutes from the hotel to the station. Lastly, you can also drive to the Alewife Station (20 minutes) which is on the Red Line of the "T". This goes directly through Cambridge and into the city as well. Hope that helps!