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Holiday Inn Express chain of hotels come in all shades of quality and service. This is an urban location with humdrum building, small, cramped lobby and typical pathetic and inedible breakfast that is best avoided. The room was one of the smallest I have ever...More
Response from Karen S, Front Office Manager at Holiday Inn Express Washington DC N Silver SpringResponded 2 June 2017
I would like to start by apologizing to you for the inconveniences you faced on your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. I am really...More
Once again I found myself on redeye hoping I would be able to check in early as I had a meeting at 10 am and arrived at 8 am. They accommodated me beautifully. Great corner room on 4th floor, clean King with everything I needed...More
1 Thank TheTravelHawks
Response from Karen S, Manager at Holiday Inn Express Washington DC N Silver SpringResponded 23 July 2017
Hello there, we here at the Holiday inn Express Silver Spring MD strives for the best customer service you could ever give to a guest and as we read your review it seems like we have accomplished our goal! Everything that you mention in your...More
This chain seems to have settled for taking care of the business crowd who are not on much of an expense budget. I found myself in exactly that situation, and got exactly that. The hotel is neither ugly nor beautiful, and the service is neither...More
Thank Town P
Response from Karen S, Front Office Manager at Holiday Inn Express Washington DC N Silver SpringResponded 11 May 2017
Dear Town P
I would like to apologize to you for not meeting your expectations at our hotel. We strive to make each stay as pleasant and comfortable as possible not just average. I am happy you like our hearty breakfast. I hope you will...More
We have stayed at this hotel several times however this time my husband had bed bug bites the day we left on his arm. This can happen at any hotel as many big cities have lots of turnover and the bugs hitchhike on peoples luggage....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Washington DC N Silver SpringResponded 11 May 2017
I'm glad to that you spent the night at our property and you were able to take advantage of your Reward Night. I will certainly forward your commendations for the service from our cordial hotel staff members. I also enjoy reading your kind...More
Good location to visit Washington via metro. Basic room facilities; clean and adequate for a 3 night stay. Had OUTSTANDING HELP FROM STAFF AT FRONT DESK, specially RAHEL. Thank you.
Suggestion for urgent improvement: dispose of plastic cutlery and paper plates, etc for breakfast....More
Response from Karen S, Front Office Manager at Holiday Inn Express Washington DC N Silver SpringResponded 12 May 2017
I want to thank you for staying with us and so glad you enjoyed your stay. I hope to see you again in the near future. Thank you for bringing this matter to my attention so we can better ourselves in the future....More
USD 131 - USD 191 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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United States >
Montgomery County >
Also Known As
Comfort Inn Georgia Ave/Dc Gateway Hotel Silver Spring ,