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Extended Stay America - Washington, D.C. - Rockville

69 reviews
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Traveller (7)
Room & Suite (14)
Dining (2)
Overview
  • Excellent21%
  • Very good17%
  • Average17%
  • Poor17%
  • Terrible28%
Travellers talk about
“hot coffee”(2 reviews)
“three nights”(2 reviews)
“pleasant stay”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2.5 Star Hotel
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (69)Write a Review
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61 - 65 of 67 reviews
Reviewed 8 August 2014

Towels are thin and harsh, room was outdated, not updated. Needed a better decor beyond the 70's style. Friendly staff. Seemed a bit expensive for what you get compared to a comparable hotel down the road. The staff was helpful especially upon checkout.More

2  Thank WSFV
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - RockvilleResponded 12 September 2014

Thank you for taking the time to tell us about your stay. We are glad that you found our staff to be helpful; however, we are disappointed that your room and linens did not meet your expectations. We have recently completed a renovation of our...More

Reviewed 5 August 2014

Staff was unfriendly, not helpful and didnt smile and was uninviting... It was also unclean and smelled old and damp in the room. Checked out 3 weeks early from a 4 week scheduled stay. Would never stay here again and sadly had to move into...More

Thank Hmcdougal
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - RockvilleResponded 7 August 2014

Thank you for taking the time to write a review of your stay with us. We are very sorry to hear that our hotel did not meet your expectations and that our staff did not make you feel at home. We will work with our...More

Reviewed 7 July 2014

This hotel has: BEDBUGS Useless and unpolite staff No housekeeping I was shocked about how they handled the fact that we found bedbugs in our room, didn't seem to care at all. Not even an apology, and they had a hard time understanding that we...More

1  Thank Merete68
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - RockvilleResponded 29 July 2014

Thank you for taking the time to tell us about your stay. We are very sorry that our staff was not helpful and that you feared your room had bugs. We had an exterminator out to our rooms and they could find no evidence of...More

Reviewed 7 May 2014

Do not stay here! Ever. Ever. Ever. Dingy. Smelly. Scary. Looks like it was built in the 70s and hasn't been cleaned since. Holes in the ceiling, where at some point, safety features may have been, but have long since been stolen. Still working on...More

Thank Travel D
Reviewed 22 April 2014

This place looks OK from the outside, but once in our room I got a yucky feeling about it. We planned on eating supper in the room, but the kitchen was not stocked with enough necessary supplies for my family to be able to eat,...More

1  Thank 21Janine21
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - RockvilleResponded 25 April 2014

Your review for our hotel was recently brought to my attention. I apologize that your kitchen was not fully stocked when you arrived. As well, I apologize that we did not have a crib available for your daughter. Your comments will be very useful as...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Laundry Service
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
USD 72 - USD 113 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
USD 72 - USD 113 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms, Suites
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Traveller (7)
Room & Suite (14)
Dining (2)
Questions & Answers
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Room Tips
"Bring quarters for the laundry room"
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"Bring your own kitchen supplies because they don't provide it!"
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"Corridors are long so there are lots of options."
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"Take the top floor. The noise definitely was a distaughtion"
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