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Holiday Inn Express & Suites Laurel

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Holiday Inn Express & Suites Laurel
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231 Reviews from our TripAdvisor Community

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Showing 228: English reviews
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Cumberland Center, Maine
Reviewed 1 week ago

The people were excellent. They went out of their way to make it a nice visit. The place was very clean and they were very good about keeping the breakfast area clean. I am looking forward to staying there again.

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Helpful?
Thank Maine-Ahhhh
Management response:

We are so pleased to hear you enjoyed your stay with us and that everything met your expectations! We certainly appreciate your feedback and we hope you will visit us again very soon, we look forward to it. Safe travels to you and hurry back. Yours in hospitality, Cindy H. General Manager

Reviewed 1 week ago via mobile

After a few "hotel hell" stays on our trip we we're delighted with the prompt, friendly service we received here. The room was well-kept and the beds were comfortable. Breakfast was good too. I would definitely stay here again!

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Helpful?
Thank Todd R
Management response:

Thank you so much for your review and feedback. We're delighted to hear you enjoyed you stay with us! We appreciate the 5 rating and we hope you will visit us again soon. We look forward to seeing you again. Hurry back! Cindy H. General Manager

Reviewed 4 weeks ago

We booked a room at this hotel to sight see the White House in Washington, DC. The room was a nice size, clean with the most comfortable beds and we loved the pictures in our room. Breakfast was very good with a large variety but the pancake maker stole the show! The girl at the front desk was very helpful,...

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Helpful?
1Thank carol s
Management response:

Thank you for your review and feedback of the hotel. We are pleased to hear you enjoyed your stay with us and that the brand met your expectations. We value your opinion and appreciate you taking the time to tell everyone about your experience. We hope it was a memorable one. We look forward to your next visit and we'll...

Petersburg, Virginia
Reviewed 12 March 2017

We were in town due to death in family. Ms Antonnete Rowe assisted us to make reservation and to check us in. She seemed well knowledgeable of her duties with professionalism. And assured that we received appropriate discount.

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Thank arodgers55
Raleigh, North Carolina
Reviewed 6 March 2017

Made a reservation off the internet at $94/- per night. Cancelled my earlier reservation with Beacon Hotel in Washington for $135/- per night to save money. When I arrived at the hotel, I was told my reservation has been cancelled and I must pay $139/- for the night if I wanted to stay. I drove for more than six hours...

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Helpful?
Thank hnaqui
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear hnaqui, Thank you for taking time to leave us a candid review about the Holiday Inn Express Laurel, MD. I recognize your experience with this property was not 100% satisfactory because of what happened to your reservation and how it was handled by the hotel manager. IHG values your experience with our hotels as a loyal guest. Please allow...

Sandia Park, New Mexico
Reviewed 9 February 2017 via mobile

This hotel is in a great location in Laurel. It is close to great food and there is close by shopping. The hotel is clean, quiet, safe and comfortable. This is what I look for in a hotel in the BWI Washington area.

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Thank twhitefish
Houston, Texas
Reviewed 27 January 2017

Its clear holiday Inn brand is trying to improve and it is evident in the hotel. I found really nothing to complain about. Clean newer rooms, really great staff, good breakfast. All around good spot. I would stay again for sure ( and will )

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Helpful?
1Thank Business365
John C, Front Office Manager at Holiday Inn Express & Suites Laurel, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, John C Front Office Manager

United States
Reviewed 25 January 2017 via mobile

We stayed there and thought at first the hotel looked very nice. However, upon further inspection, the cleaning staff needs to improve! When we went to use the sofa bed, we thought we were doing something wrong. The mattress was in an uphill position because the frame was bent. There were no sheets in the closet for the sofa bed...

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Helpful?
1Thank Vickie S
johncerrato, Front Office Manager at Holiday Inn Express & Suites Laurel, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the inconvenience you experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, John C Front Office Manager

Reviewed 18 January 2017

We booked this hotel based on the excellent reviews we read in Tripadvisor. Well, they were wrong. Our room was not up to the clean rating. The rug was stained, the hot water didn't work. 2 phones didn't work. The floor wasn't vacuumed fully, and it jus smelled stale- not fresh or clean. Bed was comfortable, breakfast was good. Breakfast...

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Helpful?
1Thank Jeff R
John C, Front Office Manager at Holiday Inn Express & Suites Laurel, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,...

Reviewed 17 December 2016

We spent only one night during our visit in DC, the hotel is great full of comfort, and the staff is very polite. the breakfast is Amazing top coffe and pancake, my daughter still asking me to come back there!

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Helpful?
2Thank Alessandra B
HtlMgr1, General Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Ms. Alessandra, Thank you so much for your kind review of our hotel, It made our day to know your daughter would like to come back, we hope to see you both very soon. Sincerely, Karen Santana General Manager

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The Holiday Inn Express & Suites Laurel Lakes Maryland has just finished a gorgeous renovation! We're located an equal distance away from Washington DC and Baltimore, Maryland -- two of the best tourist and meeting destinations in the United States. Our rooms and suites are spacious and infinitely comfortable. We have free Wi-Fi. ... more   less 

Additional Information about Holiday Inn Express & Suites Laurel

Address: 14402 Laurel Pl, Laurel, MD 20707-6100 (Formerly Comfort Suites)
Region: United States > Maryland > Laurel
Price Range: $139 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Laurel 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Comfort Suites Laurel Lakes Hotel Laurel
Laurel Comfort Suites
Hotel Style:
#1 Business Hotel in Laurel
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Laurel staff and other travellers.
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North Vernon
Avondale
over a year ago

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Questions? Get answers from Holiday Inn Express & Suites Laurel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We loved the second floor.”
carolsX4549YC, 31 Mar 2017 | Read review
“Very convenient for shopping”
arodgers55, 11 Mar 2017 | Read review
“there is a free shuttle service to the trainstation, 20 minutes and you are in DC!”
K6262BUalessandrab, 16 Dec 2016 | Read review
“Even number rooms are away from highway.”
41brandyt, 14 Nov 2016 | Read review
“No tips for this hotel”
OldBristolSailor, 1 Aug 2016 | Read review
5 of 5