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Holiday Inn Express & Suites Laurel

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Holiday Inn Express & Suites Laurel
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223 Reviews from our TripAdvisor Community

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Showing 220: English reviews
Reviewed 5 days ago NEW

We booked this hotel based on the excellent reviews we read in Tripadvisor. Well, they were wrong. Our room was not up to the clean rating. The rug was stained, the hot water didn't work. 2 phones didn't work. The floor wasn't vacuumed fully, and it jus smelled stale- not fresh or clean. Bed was comfortable, breakfast was good. Breakfast...

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Helpful?
1Thank Jeff R
Reviewed 17 December 2016

We spent only one night during our visit in DC, the hotel is great full of comfort, and the staff is very polite. the breakfast is Amazing top coffe and pancake, my daughter still asking me to come back there!

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2Thank Alessandra B
HtlMgr1, General Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Ms. Alessandra, Thank you so much for your kind review of our hotel, It made our day to know your daughter would like to come back, we hope to see you both very soon. Sincerely, Karen Santana General Manager

Salisbury, Maryland
Reviewed 12 December 2016

This past Saturday night, I had a terrible experience trying to check into another. When I finally got to the room, it was a disaster. I called your hotel and Marlo Barnes was amazing. She held one of her last rooms for my son and I, and was just a delightful, coustomer service focused person. What a jewel you have...

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Helpful?
Thank Clifton G
FrontOfficeMgrMsJean, Front Office Manager at Holiday Inn Express & Suites Laurel, responded to this review

"Thank you so much for your Wonderful review of our hotel. I am pleased to hear you enjoyed your stay with us. I am also pleased to hear that your were delighted with Marlo... She is a Star!!  We take great pride providing excellant customer service to our guest, so we value your feedback. We hope you will visit us again.

Mountain View
Reviewed 3 December 2016

This was a one-night stay in the middle of a long drive and we weren't expecting top quality from a Holiday Inn, but this hotel surprised us. Great room, friendly front desk staff, breakfast and free parking included. We would return here!

Review collected in partnership with this hotel
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1Thank Linda S
FrontOfficeMgrMsJean, Front Office Manager at Holiday Inn Express & Suites Laurel, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Reviewed 28 November 2016 via mobile

I'm an IHG reward club member, so I do frequently stay at Holiday Inn establishments, however there really are some that are better than others! This 1 was one of my favorites. The only problem I encountered was a non working microwave. Everything else was great... staff, food, room, amenities, etc.... location is amazing. So many restaurants nearby, so much...

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1Thank j2dagee68
FrontOfficeMgrMsJean, Front Office Manager at Holiday Inn Express & Suites Laurel, responded to this review

Thank you for your feedback, and giving our hotels 5 Stars. I'm so sorry that you had trouble with your microwave. I will make sure we address all of your concerns. We strive to provide great service to our guest.

Neptune Beach, Florida
Reviewed 22 November 2016

We have stayed there previously and each time we have been very satisfied. Would recommend to anyone for the convenience and quality of the hotel. There are plenty of places to eat close by and the breakfast at the hotel is a plus.

Review collected in partnership with this hotel
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1Thank Carole M
FrontOfficeMgrMsJean, Front Office Manager at Holiday Inn Express & Suites Laurel, responded to this review

"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Wade, North Carolina
Reviewed 15 November 2016 via mobile

What impressed me first was the phone call I received to verify that I was coming. The lady (I'm sorry I can't remember her name) was so professional and courteous. I told her that we would be arriving barring that I not get lost again... upon arrival the reception staff was very helpful and very enthusiastic about helping if we...

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Thank mahopes
Management response:

Thank you so very much for taking the time to provide us with a wonderful feedback. We take pride taking excellant care of our guest. We truely appreciate your business.

Delmar, Maryland
Reviewed 15 November 2016

My boyfriend and I stayed here for one night. We had a concert planned in Silver spring. The hotel was nice. Check in and check out were super easy. Staff was friendly. Room was clean. Pillows were comfy. We would stay here again if in the area.

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Thank Brandy T
FrontOfficeMgrMsJean, Front Office Manager at Holiday Inn Express & Suites Laurel, responded to this review

"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Greensboro, North Carolina
Reviewed 21 October 2016

My wife and I stayed at the Holiday Inn as a one night stay. It was a good room, had easy check-in, good office area, TV was fine, clean, nice bed, quiet and plenty of towels. The Wi-Fi was very slow, but that was the only complaint.

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Helpful?
Thank Joe B
Management response:

Thank you so much for taking the time to write a response about our hotel. I am sorry you had problems with the internet. Currently we are working hard correct the problem with the internet.

Fort Mill, South Carolina
Reviewed 13 October 2016 via mobile

I stayed here for 2 nights the end of September. The hotel and the rooms were immaculate. The staff was very courteous and the breakfast that they had in the a.m. was actually delicious. They have coffee and tea set up 24-7 in the lobby and it was always nice and fresh and hot. I definitely would stay here again

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Helpful?
2Thank MaryM925424
Management response:

Thank you so much for your wonderful response... We are so excited that you enjoyed your stay. And we hope you stay again.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
The Holiday Inn Express & Suites Laurel Lakes Maryland has just finished a gorgeous renovation! We're located an equal distance away from Washington DC and Baltimore, Maryland -- two of the best tourist and meeting destinations in the United States. Our rooms and suites are spacious and infinitely comfortable. We have free Wi-Fi. ... more   less 

Additional Information about Holiday Inn Express & Suites Laurel

Address: 14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)
Region: United States > Maryland > Laurel
Price Range: $131 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Laurel 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Comfort Suites Laurel Lakes Hotel Laurel
Laurel Comfort Suites
Hotel Style:
#1 Business Hotel in Laurel
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Laurel staff and other travellers.
2 questions
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North Vernon
Avondale
11 months ago

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Questions? Get answers from Holiday Inn Express & Suites Laurel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there is a free shuttle service to the trainstation, 20 minutes and you are in DC!”
 of 5 bubbles K6262BUalessandrab, 16 Dec 2016 | Read review
“Even number rooms are away from highway.”
 of 5 bubbles 41brandyt, 14 Nov 2016 | Read review
“No tips for this hotel”
 of 5 bubbles OldBristolSailor, 1 Aug 2016 | Read review
“Quieter rooms in back of hotel. The front faces the parking lot.”
 of 5 bubbles kathyd308, 22 Jun 2016 | Read review
“Best views”
 of 5 bubbles porthom07, 15 Jun 2016 | Read review
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