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The Hotel at Arundel Preserve

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Traveller (198)
Room & Suite (90)
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Overview
  • Excellent74%
  • Very good20%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
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Rooms
5 Jun.6 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (750)
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746 results
Traveller rating
544
154
33
8
7
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LanguageEnglish
544
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33
8
7
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1 - 5 of 746 reviews
Reviewed 4 days ago via mobile

The Hotel room was clean and comfy. The view outside my 3rd floor window sucks and the lighting system was confusing but other than that my stay was great. I loved the shower and the bed was so comfortable.More

Thank Raven B
Response from TheHotelArundel, General Manager at The Hotel at Arundel PreserveResponded 2 days ago

Hello Raven, Thank you for taking time to review our hotel. I must say, I can agree on the lights in the room, it was all in the way it was designed. I'm sorry the view wasn't to your liking, if you decide to stay...More

Hotel's Favourite
Reviewed 21 February 2018

It’s easy to become jaded as one travels around the USA staying in good, but unremarkable chain hotels in cookie-cutter style. So after the HAP’s approx. 10 minute shuttle ride from BWI airport, it was a pleasant surprise to enter this hotel and immediately get...More

1  Thank ekimbry
Response from TheHotelArundel, General Manager at The Hotel at Arundel PreserveResponded 23 February 2018

Good afternoon, I LOVE your review! Thank you for taking time let us know about your stay at Hotel Arundel. We pride ourselves in delivering a quality product as well as excellent guest service. I'm so glad you enjoyed your stay with us from start...More

Reviewed 1 week ago via mobile

Great place to stay all of the staff were friendly & knowledgeable. The entire place was clean. The two restuarant were great as well the, food & drinks were great. Be sure to check out the packages they offer.

Thank Agatha C
Response from TheHotelArundel, General Manager at The Hotel at Arundel PreserveResponded 1 week ago

Good morning, Thank you for the wonderful review on the hotel. I'm glad you enjoyed your stay with us and I look forward to your next visit. If you need anything please let us know. Happy Monday! April Callahan General Manager

Reviewed 1 week ago

I always stay at this hotel when I'm in the Arundel Mills area. Its clean and the staff is top-notch. Close to all the area attractions. They have a shuttle that will take you to/from the airport or Amtrak station, and two in-house restaurants, one...More

Thank David B
Response from TheHotelArundel, General Manager at The Hotel at Arundel PreserveResponded 1 week ago

Hello David, Thank you for taking time to review our hotel. I can't thank you enough for always staying with us when you travel to the area. We look forward to your next stay and again, thank you for making Arundel your home away from...More

Reviewed 2 weeks ago

Hotel was beautiful. Staff very professional and friendly. Free parking garage. Room decor great. Room was clean and had comfortable bed. Great shower pressure and nice bathroom. Stayed on 3rd floor, room had no view, overlooked roof. Ask for room with a view. Nice modern...More

Thank carole426
Response from TheHotelArundel, General Manager at The Hotel at Arundel PreserveResponded 2 weeks ago

Good afternoon, Thank you for taking time to write such a wonderful review. I'm glad you enjoyed your stay with us and your visit to the local restaurants as well as the casino. If we can be of any assistance to you please let us...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
USD 165 - USD 252 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Hanover
#1 Romantic Hotel in Hanover
#1 Family Hotel in Hanover
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 165 - USD 252 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Hanover
#1 Romantic Hotel in Hanover
#1 Family Hotel in Hanover
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (198)
Room & Suite (90)
Dining (8)
Pool & Beach (2)
Business Centre & Event Rooms (21)
Questions & Answers
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876rogerv
I happened to have the opportunity to return to this hotel this past weekend for a family occasion in the area. I thought it would be a great opportunity to give the hotel another try. My wife and I love the location and generally love this hotel. It's modern, convenient and well positioned in the area. The amenities and room appointments are nice but certainly not "five star". On a scale of one to five I may have been a little to critical to rate it a 3 and would say a solid 4 is fair. That said, my rating of the staff and service remains at a 2. There is no emphasis on assuring that the customer has the very best experience. For this quality of a hotel, front desk staff should be asking the question "Is there anything else I can do to make your stay better?" I arrived at the hotel in the early afternoon on Saturday. I had made my reservation on line and upon checking in was simply given my keys to my room. The room turned out to have a view of the roof and parking structure. Now if I had arrived at 11pm I could understand getting one of the worst rooms in the hotel, but early afternoon - really. I came back down to the desk and asked the question "What criteria was used to give me one of the worst rooms?" - it wasn't how much I paid. Front desk clerk couldn't answer but offered to give me a different room. I declined the offense was enough. That said, it is a very nice hotel and located close to family in the area. I expect that we will continue to stay here on occasion and hope that maybe with time service will improve.
26 March 2018|
AnswerShow all 2 answers
Response from TheHotelArundel | Property representative |
Hello. Thank you for letting us know about your experience at The Hotel. We take all feedback serious and I've spoken to the Front Office Manager about your concerns. We plan on addressing your concerns with the team at... More
0
Votes
Talishia825
25 July 2017|
AnswerShow all 10 answers
Response from TheHotelArundel | Property representative |
Hello, No they do not, We do offer a premium King room that has a lager tub that you can soak in. Please feel free to call the reservations department and request more information.
0
Votes
Demetrius S
6 March 2017|
AnswerShow all 3 answers
Response from TheHotelArundel | Property representative |
Good morning, Yes you can reserve the room with whatever card you like and change your payment method at check in. Please make sure to let the agent know upon check in. April Callahan General Manager
0
Votes
Room Tips
"Stay above 3rd floor."
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"Clean, comfortable, and great value for the money I will stay here every time I visit my dad there in MD."
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"The best view is of the water fountain. Corner rooms appear to be larger than regular room."
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"Corner King is beautiful!"
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