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My wife and I stayed at this property recently. admittedly, we were a part of a bus tour group, so I guess the tour company wasn't paying top dollar... however it was a terrible experience. Fixtures and fittings in need of maintenance in rooms and...More
From what was once an American run chain is now a dump...don't believe the photos. Entry way and exterior covered in trash and standing water just a mess looks like a ghetto. Clerk was a emotionless dolt. Room smelled so bad we had to go...More
Poor facilities and even worse Front Desk customer service.
Stayed overnight here. Thank God it was only for a night.
Called up Front Desk to ask for bath towels since they only had 2 towels in the bathroom despite knowing that there are 3 of...More
I booked this hotel for one night. Ive been to almost all of the hotels in Hagerstown so I have a more few to come it to. To start this hotel changed its name but nothing else. It is super outdated and dirty everywhere. The...More
Thank Candace S
Response from ClarionManager2017, Front Office Manager at Garden Plaza HotelResponded 16 June 2017
Good morning, I do truly apologize for the inconvenience you encounter during your stay. I hope you made someone aware of your stay. We have been experience some staff changes with the name change so needless to say we have been a little under staff....More
The hotel reeks of cigarette smoke. It is very dated. There were no towels in the rooms nor soap. Most importantly, we found bed bugs in two out of the three rooms we were staying in. The night manager provided us with trash bags to...More
Response from ClarionManager2017, Front Office Manager at Garden Plaza HotelResponded 20 April 2017
I am sorry for any inconvenience you may have had during your stay. I do recall these rooms and the conversation that I had with one who had occupied one of those rooms were informed that they would be inspected and if refund was to...More
The sign said 9 am to 9pm for the pool, however when I was there people went swimming at all hours of the evening The bar area closed at 11PM, when I was there. Otherwise the atrium was available to sit and chat all... More
The sign said 9 am to 9pm for the pool, however when I was there people went swimming at all hours of the evening The bar area closed at 11PM, when I was there. Otherwise the atrium was available to sit and chat all evening.
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"Some really "seedy" characters just hanging out in the carpark and reception areas late at night"