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Holiday Inn Express Hagerstown

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Traveller (20)
Room & Suite (37)
Pool & Beach (4)
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Overview
  • Excellent47%
  • Very good33%
  • Average14%
  • Poor4%
  • Terrible2%
Travellers talk about
“cinnamon rolls”(9 reviews)
“room was clean”(25 reviews)
“front desk”(36 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Hagerstown
Special Offer: Book Direct and Save
Hotel deals
Offers from Holiday Inn Express Hagerstown
Special Offer: Book Direct and Save
Hotel deals
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Reviews (256)
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255 results
Traveller rating
115
86
36
11
7
Traveller type
Time of year
LanguageEnglish
115
86
36
11
7
Show reviews that mention
All reviewscinnamon rollsroom was cleanfront deskwalking distancefirst floorspent one night herepool and hot tubnice poolwould definitely stay here againstores and restaurantsnice selectionlots of varietynice hotelbreakfast was deliciouslong drivestaff was friendlyantietam battlefield
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1 - 5 of 255 reviews
Reviewed 2 weeks ago via mobile

Booked for a group with 15 rooms. Check in went well, front desk staff seemed nice. Beds and pillows really uncomfortable. We’re not picky people but even my kids were complaining and didn’t sleep well. Air conditioner didn’t work great. Came back to an unclean...More

Thank Laura C
Response from John D, Front Desk Representative at Holiday Inn Express HagerstownResponded 2 weeks ago

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the...More

Hotel's Favourite
Reviewed 18 March 2018 via mobile

We stayed on a Saturday night arriving at midnight. Check in was fast. Staying with points, I was a bit nervous about the room. Well, the room was wonderful! Some HIE have been updated, this one was not, but I loved the room! The bed...More

Thank paintmama
Response from John D, Front Desk Representative at Holiday Inn Express HagerstownResponded 11 April 2018

Thank you for taking the time to share your positive feedback regarding your recent stay with us on IHG Review. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride...More

Reviewed 3 weeks ago via mobile

Check in took way to long. The room was old and dated. Not where I am used to staying for sure. No hairnets for the shower. The bad was comfortable though. Not let my hubby make reservations anymore lol.More

Thank amyhass
Response from John D, Front Desk Rep. at Holiday Inn Express HagerstownResponded 3 weeks ago

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every...More

Reviewed 22 April 2018

Stayed there Sun 04/15/2018 as a 20K point reward night. Hotel is near a large shopping area with plenty of stores and restaurants. Several restaurants are within walking distance. Parking was free. Exterior was well maintained, showing pride. Lobby was attractive with two staff members...More

Thank Jerry C
Response from John D, Front Desk Representative at Holiday Inn Express HagerstownResponded 24 April 2018

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with...More

Reviewed 20 April 2018 via mobile

Soooo happy to find a CLEAN hotel. Great rooms !!! CLEAN CLEAN CLEAN LOVED IT !!! Traveling from Massachusetts to California I hope we can find another hotel as good as this one. Do not hesitate to stay at this place. Great food for breakfast...More

Thank Maria L
Response from John D, Front Desk Representative at Holiday Inn Express HagerstownResponded 24 April 2018

Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Breakfast Available
Multilingual Staff
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 125 - USD 200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Hagerstown
#8 Business Hotel in Hagerstown
#8 Romantic Hotel in Hagerstown
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 125 - USD 200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Hagerstown
#8 Business Hotel in Hagerstown
#8 Romantic Hotel in Hagerstown
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (20)
Room & Suite (37)
Pool & Beach (4)
Dining (3)
Questions & Answers
Ask a question
Bmkvacay
1 February 2017|
Answer
Response from Rocky F | Property representative |
The pet fee is non refundable 50.00 dollars. We only allow pets in our pet friendly rooms on the first floor. I recommend calling the hotel to make this type of reservation. Thank you Rocky Frye, Assistant General Manager
0
Votes
jps53
24 January 2016|
AnswerShow all 5 answers
Response from Rocky F | Property representative |
Indoor pool
0
Votes
Room Tips
"The bed sucked, and the AC unit sounded like a wood chipper."
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"We had a third floor room and it was no problem taking our dog out down the elevator and out through the side..."
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"ask to see the room before you take it to ensure that it is clean"
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"Requested away from road and was fine"
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