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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

HIExpress.comUSD 112*
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Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
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141 Reviews from our TripAdvisor Community

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Showing 137: English reviews
Start your review of Holiday Inn Express Hotel & Suites Germantown - Gaithersburg
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Richmond, Virginia
Reviewed 6 days ago NEW

Convenient location just off I-270 at exit 15A. The lobby is newly renovated. All the public areas I saw were clean and well maintained. The few staff members I interacted with were friendly. My room was clean. The bed was comfortable. There are many easily accessible dining options and a movie theatre just on the other side of I-270. The...

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Helpful?
1Thank KenS9
North Richland Hills, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 16 December 2016

I had to travel to Gaithersburg to visit family and drive to Fort Worth with personal property. Upon arrival I was greeted by a very friendly front desk clerk. The clerk advised of amenities and that a hot breakfast was served from 6-9am. The room was very clean and the bed very comfortable.I did go to breakfast. Again staff were...

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Helpful?
Thank michaelriley2016
About Hotel's Favourite Review
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you so much for sharing your overall stay experienced with us! It was our pleasure to serve you! We look forward to a return visit soon. Yolanda Gainey, GM.

Valley Stream, New York
Reviewed 2 weeks ago via mobile

This stuff went out of their way to make sure that we were comfortable, and we appreciated that very much. Breakfast in the morning didn't look that great but it was pretty good. There was a pretty nice assortment of cereals, bagels and egg combinations (the vegetable omelette was my fav). The woman named Ruth who served us during breakfast...

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Helpful?
Thank DivaNYC007
Knoxville, Tennessee
Reviewed 3 weeks ago via mobile

I attended a business meeting Germantown, MD and stayed at the Holiday Inn Express for three nights. The breakfast was great with a wide selection of items to choose from. The bed was comfortable and the room and bathroom was very clean. The room was also very quiet to allow plenty of sleep. I highly recommend this hotel when you...

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Thank A9355GAteresaf
Maryland USA
Reviewed 5 weeks ago

Stayed one night. Plenty of well lit parking. Large lobby and breakfast area. Nice assortment of breakfast items as they have the space. Having 2 types of eggs was a bonus as I prefer scrambled. Check in was a breeze. The staff was nice. Room itself was a bit dated and bathroom cramped. Toilet seat kept falling. Furniture was most...

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Helpful?
Thank panther61
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Hello panther61! Thank you for your feedback regarding your stay at Holiday Inn Express Germantown - Gaithersburg, MD. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about breakfast, parking, lobby and our staff. However, I'm sorry we fell below your expectation regarding the room being dated, bathroom...

Richmond, Virginia
Reviewed 5 January 2017

This HIE is in a great location ... a large variety of restaurants within a very short drive, also close to 270 which allows for easy access to Germantown and its surrounding areas. Staff is very friendly throughout the entire building, breakfast is the typical HIE buffet with hot and cold options. Outdoor pool only, exercise room with a couple...

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Helpful?
Thank CMDO2014
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you so much for the feedback. We take great pride in making sure our guests have a pleasant stay! I am Glad you enjoyed the property and the local area. We look forward to welcoming you back soon. Sincerely, Yolanda Gainey GM

Washington DC, District of Columbia
Reviewed 24 December 2016

"Very Nice" Rating: 4* We enjoyed a multi-night stay at this property. We found front-desk and housekeeping staff as well as onsite managers to be consistently friendly and helpful. Internet access worked well, and the complimentary breakfast included a large variety of options. Although the hotel provides a local-area shuttle, it was frequently out of service. Location is adjacent to...

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Helpful?
Thank cmdevlin64
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you so much for sharing your comments. We take great pride in our guests and appreciate the feedback. I apologize during your stay the van was in for service, and later in the week we had to return the van for additional service. It was a pleasure to have you with us for several days. When future plans bring...

Reviewed 16 December 2016 via mobile

I would give the hotel 5 stars for sure but the stay wasn't perfect! (I'm a tough reviewer...no apologies there!) Unfortunately, out of their control, the boiler blew and when I woke up on Thur morning to get ready for work, there was no hot water. The most inconvenient thing beyond no hot water was the associate at the desk...

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Helpful?
Thank Stacey S
HIEX-GG, General Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Stacey, Thank you so much for your feedback. We always strive to provide our guests with the very best stay possible. I apologize for the inconvenience of your overall stay with us. It was pleasant to hear we turned around a rough start! I hope when future plan brings you to the area we will be here waiting to welcome...

Bittinger, Maryland
Reviewed 31 October 2016

Loyal to IHG brand as such upgrade to suite was appreciated. Night check in staff was so kind and helpful. Always good to start a stay on the right foot. Everything else as expected. 2 minor issues walls a little thin pillows lumpy. I would stay again without hesitation.

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Thank 44BRADN
Texas
Reviewed 30 October 2016

Room was just ok. Could use some TLC. Carpet and furniture are in need of being cleaned or replaced. Bed is very uncomfortable. You have to hurdle the bathroom toilet in order to shut the bathroom door to get into shower🤔 Breakfast was very good all 4 mornings. Kitchen was very clean and food was presentable.

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Helpful?
Thank GawHhApm8
HIEX-GG, Manager at Holiday Inn Express Hotel & Suites Germantown - Gaithersburg, responded to this review

Thank you so much for sharing your comments. We take great pride in our guests and appreciate their feedback. I apologize for the size of the bathroom and the condition of your room. We recently replaced all of our guest room’s carpet. I hope if future plans bring you to the area again we will be given the opportunity to...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Hotel & Suites Germantown - Gaithersburg

Address: 20260 Goldenrod Ln, Germantown, MD 20876-4063
Region: United States > Maryland > Montgomery County > Germantown
Price Range: $135 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Germantown - Gaithersburg 2.5*
Number of rooms: 178
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Also Known As:
Hampton Inn Germantown / Gaithersburg Hotel Germantown
Germantown Hampton Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Germantown - Gaithersburg staff and other travellers.
2 questions
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Cape Coral, Florida
11 months ago
Gaithersburg, Maryland
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Germantown - Gaithersburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only the queen/queen rooms have a bathtub; king rooms have showers.”
cmdevlin64, 24 Dec 2016 | Read review
“Rooms on 6th floor were very quiet”
michaelriley2016, 16 Dec 2016 | Read review
“There is poolside if you like”
TripleLindy, 25 Jul 2016 | Read review
“Third floor or higher”
hehewewehoho, 17 May 2016 | Read review
“The suite with separate bedroom was great to keep some distance from the kids...”
SLUdog99, 10 Mar 2016 | Read review
5 of 5
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USD 112* /night
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Prices are for 1 room, 2 adults
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