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Extended Stay America - Washington, D.C. - Gaithersburg - South

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Extended Stay America - Washington, D.C. - Gaithersburg - South
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57 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Washington, D.C. - Gaithersburg - South
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Showing 57: English reviews
1 review
Reviewed 22 December 2014

I will start by saying the hotel needs a renovation desperately, and will not focus on how filthy the sofas and carpet are here. I titled my stay here based truly on one person - Mariram the front desk manager is amazing. My wife and I stayed here for three weeks, and I can not name a morning that this... More 

Helpful?
Thank tomshmitzer55
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the great customer service you had while staying with us; however, I am so sorry to read of the cleanliness issues you experienced with the carpet and sofa. In response to your review, I will be working with my housekeeping staff to ensure... More 

1 review
Reviewed 26 June 2014

Truthfully the front desk lady Cecelia was the single lady that made my trip worth wild she looked up and gave me step by step directions to get where I need to go bc I have never used the metro before it's 1000% better then this quality inn in Myerstown Pa that I moved to!

Helpful?
Thank Andrewlong88
Cuyahoga Falls, Ohio
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 May 2014

In Gaithersburg for business. Wanted a smoking room. Got the room online. Upon arrival, no smoking room. And being charged more than confirmation email. Being told I had to pay online upon reserving to get internet price. When I get a confirmation email about room and price, I expect to get what the email says. Since this hotel is the... More 

Helpful?
1 Thank Tykje
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled that Mariam provided you with such exceptional service. I will be sure to share your comments with her, and the rest of our staff. We look forward to welcoming you back in the future! More 

Miami Beach, Florida
1 review
Reviewed 28 February 2014

Me and my wife stayed here for months while on business, it can get a little chaotic on the weekends but otherwise pretty quite. Rooms need serious updates, carpet and sofas have major wear and tear. they have a okay breakfast its really not much but has a full kitchen which was a plus for us being here for so... More 

Helpful?
Thank terranobusinessworld
Gaithersburg, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 January 2014

Stay away from this filthy hotel, manager manuel he doesn;t know how to treat guest , front desk staff always friendly nice location although the rooms were a complete disaster hair in bathtub hair and stains in bed linen stained bathtowels a big no no stay away from this hotel there are plenty of hotels in the area

Helpful?
2 Thank paul m
Baltimore, Maryland
1 review
Reviewed 11 December 2013

I normally don't leave reviews, but I must say after our stay of several weeks at this property, I am impressed with the phenomenal customer service Miariam provides to all her guests day in , day out. We can tell the days when she is working, the mornings she is there the hallways smell fresh, the lobby is freshly vacummed,... More 

Helpful?
Thank brandon l
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding Mariam, she is indeed a valuable member of our team. We appreciate all the feedback regarding our rooms as well. We are currently undergoing renovations and hope that you'll see the improvements in all aspects of our hotel... More 

Laurel
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 October 2013

Based on the reviews I had read, this place was portrayed as a dump. But it actually wasn't as bad as the reviews state. Also if trying to determine what hotel you get on priceline by looking at reviews and star ratings, don't confuse this hotel with the one directly next store. The one next store has been fully renovated... More 

Helpful?
Thank ALANIA F
Robert W, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Good morning; My name is Robert Whaley, and I am the new hotel manager here at the Extended Stay Gaithersburg South. I want to thank you for taking the time to submit a review on Trip Advisor. I truly do appreciate your honest comments and perceptions. You have my sincerest apologies that everything was not quite to your liking, and... More 

Tampa, Florida
2 reviews
Reviewed 24 August 2013

This hotel has a very convenient location, its clean and attractive, has coffee and fruit, and unlike many Extended Stay Hotels, it has a fitness center. There are also trails in the woods that begin just two blocks from the door. But most importantly, the staff will go above and beyond to help the guest. When we accidentally put in... More 

Helpful?
Thank Mel U
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our hotel staff. I truly appreciate your comments regarding the hotel accommodations and our fitness center . Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Seoul
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 August 2013

The room furniture is so old. The couch covers are very dirty. The carpets are very old and smells very bad. The ventilation fan in the bathroom makes very big noise. We got bug bites on bed. We had to change our room during our stay. We will never stay at Extended Stay America again.

Helpful?
1 Thank soojong
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the conditions of the room is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will continue improving our facilities moving forward. I am grateful for the feedback you provided so we are able to... More 

Ohiopyle, Pennsylvania
1 review
Reviewed 14 July 2013

this hotel has an amazing staff really ! They hotel itself is in dying need of renovations, but everyone from managemnet to housekeeping to maintenance to front desk are beyond professional and customer service oriented. they follow up if you have a problem, they handle it , rooms are clean, staff is always willing to help. I truly enjoyed our... More 

Helpful?
Thank tammy j
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

The staff and I read your review and would like to thank you for writing such great comments about our Great Customer Service. I am proud of our team for making you feel that we CARE about our guests. We are in the process of updating our hotel accommodations. Thank you again for your review. It would be our pleasure... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Extended Stay America - Washington, D.C. - Gaithersburg - South

Address: 201 Professional Drive, Gaithersburg, MD 20879 (Formerly StudioPlus Gaithersburg)
Region: United States > Maryland > Gaithersburg
Price Range: $97 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Gaithersburg - South 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Extended Stay Gaithersburg
Gaithersburg Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Washington, D.C. - Gaithersburg - South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Seriously, don't go.”
 of 5 bubbles 662kristinl, 22 Jul 2016 | Read review
“go somewhere else”
 of 5 bubbles BillM708, 11 Mar 2016 | Read review
“Half top floor is smoking but smoke is all throughout the top floor”
  • 2 Abandoned Cars
 of 5 bubbles chuckghutch, 21 Feb 2016 | Read review
“Don't even stay there”
 of 5 bubbles Mogreen33, 28 May 2015 | Read review
“If you need a smoking room, call and make sure they have one.”
 of 5 bubbles Tykje, 26 May 2014 | Read review
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