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Extended Stay America - Washington, D.C. - Gaithersburg - South

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Extended Stay America - Washington, D.C. - Gaithersburg - South
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60 Reviews from our TripAdvisor Community

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Showing 60: English reviews
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Reviewed 10 February 2017 via mobile

I'm not one to complain, or even write reviews, but this was an absolute nightmare. I booked a room at this hotel ( 201 location, there are 2 next to each other, this is advertised as recently renovated. Spoiler: it most definitely is not) for a week while I was in the area for work. I arrive Sunday evening and...

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Helpful?
1Thank Cheyenne M
Lonaconing, Maryland, United States
Reviewed 21 January 2017

Nice rooms Clean. We only stayed one night and didn't use the kitchenette area. The hallways and public areas also clean and well maintained Staff was friendly. However, we thought there was a cat crying in the next room. We then decided it was a baby. Later, we guessed it was both a cat and a baby. Also, every little...

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Thank Sujoly
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Your feedback is important. Thank you for sharing. Please accept our apologies that it was noisy during your stay. Still we are pleased you valued the cleanliness of the room and the customer service provided by our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to...

Philly
Reviewed 29 December 2016

my 1st stay at ESA so I found a few things unusual..all kitchen items were handed to me upon checkin (glad I only needed knife/fork/bowl/plate and not pots/pans)...and carried these to my room before my luggage....not one cup/glass was in the room so I got my own red solo cup from my car...no pen/paper....and no ICE MACHINE...I was told to...

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1Thank disndav
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. As part of those improvements we will be looking into all of the items that you brought to our attention. We...

Gaithersburg, Maryland
Reviewed 23 November 2016 via mobile

We have been staying here since May of 2016. The staff has been extremely helpful and friendly. The accommodations are typical of any kitchenette suite, and the rooms are quite spacious. The front desk is always ready to help guests with any need that may arise. Thanks Extended Stay for making us feel welcome and providing us with a home...

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Thank jdm2886
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once...

Reviewed 21 November 2016 via mobile

Having stayed at many extended stays over my traveling years, this was the worst! Furniture was beat up, stove was broken. They gave you ABSOLUTELY NOTHING when you arrive. You had to order the kitchen utensils, Pots, pans, dishes, etc and carry them to your room! No plastic cups to get a drink of water!. Housekeeping is done once a...

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2Thank artglassmaker
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. he customized dish packs are designed, provided and delivered to your room base upon request. In order to give our guests more choices, the company provides the practical...

Ames, Iowa
Reviewed 8 September 2016 via mobile

Our stay started off good. We liked the layout of the king suit room. A good amount of space, love seat that was a hide-a-bed, close to the exterior door on the first floor. The bed was average. The pillows were flat and hard but meh. But after over a week we can't stand it here. The room above us...

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2Thank tommytfc
Reviewed 2 September 2016 via mobile

First and foremost I want to thank the staff Belita from housekeeping, anything I needed to make my room comfortable she provided without hesitation. Always pleasant and polite. Latanya, Alexus, Jessica and Rishi at the front desk, very professional and hospitable. They made me feel a home. I wish other hotels provided such good service like here. Dee

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1Thank BlackSpades
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

We appreciate you sharing such positive feedback about your stay with us. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay...

Houston, Texas
Reviewed 22 July 2016

This was a truly miserable Experience. You can hear people snoring in the next room. Rooms are not clean, nor comfortable. Their breakfast consisted of a plastic wrapped muffin, granola bar, and an orange. The phone did not work and continued to buzz until I unplugged it. The 'free' wifi was so slow you could not download anything. The side...

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1Thank 662kristinl
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,...

Owatonna, Minnesota
Reviewed 29 May 2016 via mobile

Bed and roof is about it. We had a group of 8 people and most had at least a few problems. Reservation check-in was messed up for most. Extra linens were not available and there wasn't any housekeeping. Room had sticky floor in kitchen area and a general funky smell. Don't be fooled about any claims of a breakfast either....

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1Thank FLSTC08
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. We provide housekeeping services to guests staying eight or more nights; however,...

Gaithersburg, Maryland
Reviewed 21 March 2016

The door closers in every room, laundry room and stairwell are adjusted incorrectly and SLAM VERY loudly every time someone enters or leaves a room. The management knows about it but refuses to do anything. It has been happening for months. The grounds, hallways and rooms are run down and dirty. The trash rooms are filthy and have only 1...

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1Thank Zea707

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Extended Stay America - Washington, D.C. - Gaithersburg - South

Address: 201 Professional Drive, Gaithersburg, MD 20879-3406 (Formerly StudioPlus Gaithersburg)
Region: United States > Maryland > Gaithersburg
Price Range: $98 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Gaithersburg - South 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Extended Stay Gaithersburg
Gaithersburg Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Washington, D.C. - Gaithersburg - South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Maybe would not be so loud on the top floor as you would have nobody walking on floor above you.”
 of 5 bubbles Sujoly, 20 Jan 2017 | Read review
“Seriously, don't go.”
 of 5 bubbles 662kristinl, 22 Jul 2016 | Read review
“go somewhere else”
 of 5 bubbles BillM708, 11 Mar 2016 | Read review
“Half top floor is smoking but smoke is all throughout the top floor”
  • 2 Abandoned Cars
 of 5 bubbles chuckghutch, 21 Feb 2016 | Read review
“Don't even stay there”
 of 5 bubbles Mogreen33, 28 May 2015 | Read review
5 of 5