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Holiday Inn Gaithersburg

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399 Reviews from our TripAdvisor Community

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Showing 392: English reviews
Rospk
Reviewed 19 December 2014

I have close relatives in the Rockville –Potomac area and therefore we come to the area, at least two or three times a year. For many many years already, we have chosen the Holiday Inn in Gaithersburg has our hotel when we are in the area. It's true that the hotel is centrally located and very convenient to the various...

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Helpful?
Thank SNo11
katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

thank you so much for always choosing our hotel when in the area. Isidro is definitely a class act, and his customer service skills are above and beyond most mangers in the industry. WE have shared your wonderful comments with the entire team, and they asked that I thank you as well for making them feel so appreciated. I have...

Middle River, Maryland
Reviewed 18 December 2014

The staff couldn't do enough. The place was clean and pleasant. Will return next year. We were served an excellent breakfast. Upon arrival was well mannered and well dressed. Room was nice. Upon leaving the outside door was broken, they worked on it and then comped us. Maintenance people were great.

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Helpful?
Thank Bill S
katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

Thank you for your recent stay, and especially for taking the time out of your busy schedule to write a review on trip advisor. We are very pleased you had such a great stay, and although you experienced a problem, it was rectified immediately by our professional maintenance staff. We look forward to taking care of you in the near...

Oakland, Maryland
Reviewed 18 December 2014

My family stayed here while attending my son's college graduation. The staff was very welcoming and friendly. They quickly resolved the one issue that came up during our stay. The rooms were clean. The water in the shower was hot. The beds were comfortable with a nice selection of pillows. I especially liked the book lights on the head boards....

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Helpful?
Thank Elizabeth G
Summerville, South Carolina, United States
Reviewed 16 December 2014

My wife and I stayed here from 12/4/14 to 12/7/14. We were pleased with the courtesy and friendliness displayed by every hotel employee we encountered. The room was clean and fresh and the water was hot. The food and atmosphere in the pub on the first floor was excellent. We recommend the hotel to all travelers.

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1Thank 157default
Staten Island, New York
Reviewed 5 December 2014

Just got back from a hockey tournament trip. I know that having a bunch of hockey players running around your hotel can't be that easy to manage, but DON'T list yourself as a tournament hotel if you don't want the teams there and can not accommodate their needs and the needs of your other guests at the same time. The...

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2Thank Carolyn_K_NY
katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

thank you for your recent business. It is very unfortunate that this particular hockey tournament weekend was not successful for our guests or our employees. This was truly an anomaly, as we have hosted innumerable sports tournaments for several years with great results. We have learned a great many lessons over the 4 day holiday weekend, and one of the...

Staten Island, New York, United States
Reviewed 5 December 2014

While the manager states that we did not pre-request a banquet room to keep the kids out of the other guests hair, I have emails showing that they wanted over $500 a day to use the rooms even though we booked 120 guest rooms a night. This was prior to our arrival. Every hotel we attend gives us these rooms...

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1Thank Charlie A
katie d, Director of Sales at Holiday Inn Gaithersburg, responded to this review

.I’d like to start by thanking you for staying with us and apologizing for not delivering what you expected.The experience that you had with our food and beverage service at the hotel is not typical nor something we find acceptable. We are taking steps to improve this process with the team. Starting with making sure our sales managers follow up...

Palmetto, Florida
Reviewed 2 December 2014

We stayed at this hotel for 4 nights, because the location of the hotel was very convenient for our needs for the Thanksgiving holiday. The room we stayed in I believe was renovated, but not recently because the bathroom wall paper was patched and there was a big chip in the tile of the bathroom floor (3rd floor North tower)...

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Thank scissors65
katie d, Front Office Manager at Holiday Inn Gaithersburg, responded to this review

Thank you so much for your recent stay. I sincerely apologize for all the issues you had with your room and the food and beverage operation. Our maintenance team has taken care of all the mechanical issues and we are having training next week with all of our restaurant personnel. We do share all of the feedback we receive, both...

Staten Island, New York
Reviewed 1 December 2014 via mobile

I was here w a hockey organization for a tournament, over 100 rooms booked. Upon check in I asked for a large conference room for the kids to use so they don't disrupt other guests in the hotel. They usually play knee hockey and I wanted to avoid having them play in the hall ways. They said we could have...

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2Thank Lisa D
katie d, Front Office Manager at Holiday Inn Gaithersburg, responded to this review

We apologize you were not able to enjoy our hotel during your stay. In the future, hopefully we can have a 2 way conversation on your groups wants and needs well in advance, in order for us to be a great deal more prepared. We scheduled double the amount of staff usually needed for the business levels. We also opened...

Staten Island, New York
Reviewed 30 November 2014

My kids both had a hockey tournament in the area and our organization chose this hotel for the entire group to stay at. I hope we never come back here. In the past, when the organization stayed in other cities, at different establishments, the hotel accomodated the organization by providing a conference room, or other 'common area' for parents and...

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4Thank MrK_siny
katie d, Front Office Manager at Holiday Inn Gaithersburg, responded to this review

We apologize you were not able to enjoy our hotel during your stay. In the future, hopefully we can have a 2 way conversation on your groups wants and needs well in advance, in order for us to be a great deal more prepared. We scheduled double the amount of staff usually needed for the business levels. We also opened...

Wood Ridge, New Jersey
Reviewed 19 November 2014

I stayed in this hotel for business. I had thought I lost a piece of jewelry and needed to contact them and was told I needed to talk to "Virginia" well I left countless messages for Virginia-never returned, I was also twice put on hold for an excess on 10 minutes. When I call and ask for a manager I...

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1Thank raterone
katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

We are very sorry no one got back to you about your lost item in your room. I do not believe in giving excuses, and there is no excuse for keeping you on hold and then not getting back to you. I did research the situation and the best explanation I have is we lost your contact information and failed...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Gaithersburg, your number one choice for Gaithersburg hotels! The Holiday Inn Gaithersburg Maryland is a non-smoking environment that provides lodging in Gaithersburg, MD in the heart of the I-270 High Tech Business Corridor and is convenient to Washington, DC. This first class Gaithersburg hotel is located near NIST, IBM, Hughes, Lockheed Martin, DOE, Texas Instruments and Medimmune. ... more   less 

Additional Information about Holiday Inn Gaithersburg

Address: 2 Montgomery Village Ave, Intersection of Rte 355 & Montgomery, Gaithersburg, MD 20879-3504
Region: United States > Maryland > Gaithersburg
Price Range: $121 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Gaithersburg 3*
Number of rooms: 301
Reservation Options:
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Also Known As:
Holiday Inn Gaithersburg Hotel Gaithersburg
Gaithersburg Holiday Inn
Hotel Style:
#2 Business Hotel in Gaithersburg
#3 Romantic Hotel in Gaithersburg
#3 Green Hotel in Gaithersburg
#4 Family Hotel in Gaithersburg
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Gaithersburg staff and other travellers.
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Questions? Get answers from Holiday Inn Gaithersburg staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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