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Holiday Inn Gaithersburg

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399 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Gaithersburg
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Showing 392: English reviews
Philadelphia, Pennsylvania
Reviewed 31 August 2016

Front desk staff were very friendly and helpful. Check-in was quick and the room was perfect. Very spacious and comfortable. Exactly what I needed after a long drive! The complimentary breakfast buffet the next morning was fresh with a variety of options. Overall great stay.

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Helpful?
Thank kghartman
Rochester, New York
Reviewed 29 August 2016

The hotel is a perfect place to stop from a vacation to get reenergized. The front desk were very pleasant and happy to help you check-in. The rooms are clean and updated. The elevators are very quick to get you to the floor you need to be on. Amazinly the restaurant that is on site was very good and the...

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Thank mjmetzler
Maryland
Reviewed 21 August 2016 via mobile

This hotel has the basics and it is clean. The staff is nice but very slow to respond to request. The goal of the hotel seems to offer the bare minimum and if you ask for more maybe a tad bit extra. I went to a catered banquet. The setting was incomplete (missing forks, bread plates, etc. which would have...

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Helpful?
Thank thesunchaser
katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

thank you for taking the time to let us know about your recent stay. We apologize the service you experienced was not outstanding! I have shared your comments with the banquet manager, so he may use this as a example od how NOT to take care of our clients. thank you again and I hope you will give us another...

Reviewed 12 August 2016 via mobile

Very good service, staff is very friendly and food was very good specifically from the Harvest Restaurant Cira, Maria, Amruta and Fabiola very nice people and lovely. It was very nice to meet them Recommend 200%

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Helpful?
Thank JosephRivers89
katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

Thank you so much for taking the time out of your busy day to let us know about your recent stay! I have shared your comments with not only my management staff, but with the staff of Harvest as well. We apricate all feedback, and we love celebrating great service. WE look forward to taking care of you next time...

Reviewed 30 July 2016

Great Location just outside of Washington DC Inc Free Parking & wi-fi. Would like to know how to book a (remodeled upscale) room with view, inroom refrig & micro wave using a gift cert for our next weekend visit.

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Helpful?
Thank Little L
katie d, Guest Relations Manager at Holiday Inn Gaithersburg, responded to this review

thank you for your review. Please just call the hotel directly 301-948-8900 and ask for the Guest SErvice Manager, and he can take care of your reqests. We look forward to seeing you again!

Front Royal, United States
Reviewed 19 July 2016

I was greeted immediately by a new employee, Shuva B., whom I might add could teach some veteran customer service staff I have met in my extensive travel a thing or two. She was professional, helpful and with the help of Barack S. made certain to make my stay memorable. Needless to say if I ever find myself back in...

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Helpful?
Thank Michael W
katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

thank you for staying with us and taking the time to write a review. WE are very happy to have Shuva as one of our newest team members, and Barak does a great job of managing his front office team. We look forward to taking care of you the next time you are in Gaithersburg!

Philadelphia, PA
Reviewed 15 July 2016 via mobile

If this what a half-decent HI is like, how sad for the brand. Small, HOT,low drop ceilinged lobby (if you want to call it a lobby). A small, crappy restaurant and bar with HORRENDOUS breakfast service. OMG, several customers just walked out. So understaffed. Evening drink service was better. No other restaurants within walking distance. Rooms were small. The bed...

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Helpful?
Thank LoveGrandHotels
katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

We are sorry you had such a bad experience at our hotel. We want all of our customers to have a wonderful stay, and it is clear we failed you. Thank you for providing your feedback.

Sumter, United States
Reviewed 26 June 2016

Stayed here because of conference contract. Front desk was exceptionally friendly and pleasant. House keeper and restaurant staff were very polite and attentive. Breakfast was very good. Room was very spacious and room amenities were fine. Bed was very comfortable and AC was quiet. Bathroom was very spacious as I happened to have handicap accessible bathroom. It looks like the...

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Thank Charles N
Reviewed 23 June 2016

We stayed in this hotel as part of a school trip. I was very happy with it as far as suiting our needs with one exception. There were no vending/ice machines on the floors. We asked a hotel staff member and she suggested we use the staff lounge. They did have an extremely small convenience store near the front desk,...

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Thank Diana D
Reviewed 12 June 2016 via mobile

Ok, maybe we should not have asked for a room on the lobby level. Think the North Tower might have been ok. But our room definitely needed some work. We had no hair dryer, no ironing board, no coffee maker, no list of TV stations, a clock/alarm that did not work, and a mini frig that froze our soda rather...

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Helpful?
Thank Deborah M
katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

Thank you for bring to our attention the issues you had with your recent stay. I am so sorry about the missing items in the room, as well as the lack of housekeeping service. You experience is not even close to what we expect from your teams! Pleae reach out if you would like to disucss further. thank you again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Gaithersburg, your number one choice for Gaithersburg hotels! The Holiday Inn Gaithersburg Maryland is a non-smoking environment that provides lodging in Gaithersburg, MD in the heart of the I-270 High Tech Business Corridor and is convenient to Washington, DC. This first class Gaithersburg hotel is located near NIST, IBM, Hughes, Lockheed Martin, DOE, Texas Instruments and Medimmune. ... more   less 

Additional Information about Holiday Inn Gaithersburg

Address: 2 Montgomery Village Ave, Intersection of Rte 355 & Montgomery, Gaithersburg, MD 20879-3504
Region: United States > Maryland > Gaithersburg
Price Range: $121 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Gaithersburg 3*
Number of rooms: 301
Reservation Options:
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Also Known As:
Holiday Inn Gaithersburg Hotel Gaithersburg
Gaithersburg Holiday Inn
Hotel Style:
#2 Business Hotel in Gaithersburg
#3 Romantic Hotel in Gaithersburg
#3 Green Hotel in Gaithersburg
#4 Family Hotel in Gaithersburg
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Gaithersburg staff and other travellers.
1 question
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Questions? Get answers from Holiday Inn Gaithersburg staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in North Tower”
 of 5 bubbles pyatachok, 22 Oct 2016 | Read review
“Inspect first”
 of 5 bubbles pumpkin068, 8 Sep 2016 | Read review
“Get the made to order breakfast...definitely worth every penny.”
 of 5 bubbles Y38NOmichaelw, 18 Jul 2016 | Read review
“Higher floor have no noise from above!”
  • Changing Mattress & box every 6 months- nice!
 of 5 bubbles 726charlesn, 25 Jun 2016 | Read review
“6th floor was quiet”
 of 5 bubbles SkychiTravels, 19 May 2016 | Read review
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