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Ramada Cumberland Downtown

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Ramada Cumberland Downtown
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522 Reviews from our TripAdvisor Community

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There are newer reviews for Ramada Cumberland Downtown
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Showing 521: English reviews
Tokyo
Reviewed 2 weeks ago via mobile

...but not up to Ramada standards. The room itself was nice enough, with decent mattress, bedding, and pillows. It had a fridge, microwave, and coffee maker, although the coffee wasn't great. Train tracks across the street would probably annoy some, but it didn't bother me and the kids enjoyed watching the trains. The bathroom was middling. No obvious signs of...

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Helpful?
Thank Matt S
Angel C, Front Office Manager at Ramada Cumberland Downtown, responded to this review

Thank you for your considerate comments regarding your recent stay. I am sorry our breakfast wasn't up to par for you. We are implementing some new menu items soon, so I do hope you stop by and give us another opportunity to dazzle you.

Pittsburgh, Pennsylvania
Reviewed 2 weeks ago via mobile

Room was very clean. Hotel employees are all very courteous. Hotel is very well maintained. I have been staying here for business off and on since 2004 and this is the best its been.... Hats off to GM

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Helpful?
Thank Michael C R
Angel C, Front Office Manager at Ramada Cumberland Downtown, responded to this review

Thank you for your kind review of our property. I will be sure to share this with my team.

Saginaw, Michigan
Reviewed 3 weeks ago via mobile

We stayed at this hotel in August for a week while we attended a convention that was held there. We had a very good experience and thought we would stay the night while traveling to Virginia. The second time around not so good. When we arrived at around 6:30 pm on a Tuesday there was a sign at the front...

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Helpful?
Thank Nadine K
Angel C, Front Office Manager at Ramada Cumberland Downtown, responded to this review

Thank you for taking the time to share your thoughts with us. Please allow me to apologize for your most recent stay. I would appreciate the opportunity to make things right for you. Please contact me directly at the hotel.

Pittsburgh, Pennsylvania
Reviewed 3 weeks ago

There were a couple of issues. The first one is that, once we walked into the room for the first time, we noticed it was dirty. Because we were going out for a walk, we notified the front desk and went away. When we returned to our room, it was very clean. The second one is that we were awaken...

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Helpful?
Thank Joseph15237
Angel C, Front Office Manager at Ramada Cumberland Downtown, responded to this review

Thank you for taking the time to send us your feedback. We appreciate all the kind words, and I will be sure to share them with my team. Please do come see us again.

Gettysburg, Pennsylvania
Reviewed 3 weeks ago

We stayed before it was a Ramada and it looks like they just changed the name. The entire place looks worn out. Lighting in room was dim, lamps were all loose and looked dirty and beat up. Bathrooms are very old looking with poor lighting. The coffee pots in lobby were set up on the floor, ugh. Will say the...

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Thank 15nancyj2015
Angel C, Front Office Manager at Ramada Cumberland Downtown, responded to this review

Thank you for taking the time to review you recent stay. We are always looking for ways to improve our property and our service to exceed our guest expectations. I believe you found us in a state of disarray, as we move furniture and other things around. I will be sharing your words with my team, and also other departments....

Reviewed 3 weeks ago

I have traveled all over the world, and I have stayed in dozens of hotels, in a dozen different countries. I’ve met some very professional hotel staff members over the years, but I’m happy to say that Mina is one of the best Front Desk Agents I have ever met. She has a very pleasant personality, and she's very eager...

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Thank michael j
Angel C, Front Office Manager at Ramada Cumberland Downtown, responded to this review

Thank you for your wonderful words of encouragement. Mina has not been with our team long, but has made a wonderful addition to our team. We are so thrilled to hear that she continues to give excellent service. Please come again soon.

Charleston, West Virginia
Reviewed 3 weeks ago

We enjoyed every aspect of our trip. It was sort of like a trip back home, and having the train next to us was quite a treat! While there we had the experience of a wine tasting train ride!

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Thank C9770PCnancyb
Gulfport, Florida
Reviewed 4 weeks ago

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Thank susanpI639HN
Angel C, Front Office Manager at Ramada Cumberland Downtown, responded to this review

Fairfax Station
Reviewed 4 weeks ago

My biggest complaint it's hard that breakfast ended way too early for a Saturday morning it ended at 9 AM. There was no food available in the lounge so after one drink I had to leave to go find something to eat.

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Thank F1151GIlindak
Angel C, Front Office Manager at Ramada Cumberland Downtown, responded to this review

Thank you for taking the time to review your recent stay at our hotel. We value your feedback, and I assure you that your comments are not going unheard. We do hope that you will come see us again soon.

Norton, Ohio
Reviewed 4 weeks ago

This was probably the worst hotel I have ever stayed in. The Ramada is literally within feet of a very active train/railroad tracks. The train woke me up several times, very loud and used horn. The toilet was so filthy my husband had to clean it before either of us would use it. The bathroom had been converted to be...

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Helpful?
Thank FrequentFlyer4047
Angel C, Front Office Manager at Ramada Cumberland Downtown, responded to this review

I am very sorry to hear that your stay was not pleasant. I assure you, the issues that you experienced are not the norm here at the Ramada, and we would like to make it right for you. Please feel free to contact me at your convenience directly so that I might be able to resolve this issue for you,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Ramada Cumberland Downtown

Address: 100 S George St, Cumberland, MD 21502-3044 (Formerly Holiday Inn Cumberland Downtown)
Region: United States > Maryland > Cumberland
Price Range: $87 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Cumberland Downtown 3*
Number of rooms: 130
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Also Known As:
Holiday Inn Cumberland Downtown Hotel Cumberland
Cumberland Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Ramada Cumberland Downtown staff and other travellers.
10 questions
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Maurertown, Virginia
over a year ago
Pasadena, Maryland
6 months ago

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Questions? Get answers from Ramada Cumberland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“City view are the quieter rooms.”
 of 5 bubbles WheelingWVMarty, 28 Nov 2016 | Read review
“There is a number of railroad tracks in the back. Rooms facing the street should be quieter.”
 of 5 bubbles Joseph15237, 15 Nov 2016 | Read review
“Stay somewhere else, several hotels close by.”
 of 5 bubbles FrequentFlyer4047, 7 Nov 2016 | Read review
“Book away from train side”
 of 5 bubbles joand236, 23 Oct 2016 | Read review
“Request the front of the hotel, upper floors less noisy from trains.”
 of 5 bubbles bluejay886, 16 Oct 2016 | Read review
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