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BEST WESTERN PLUS Waterville Grand Hotel

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BEST WESTERN PLUS Waterville Grand Hotel
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349 Reviews from our TripAdvisor Community

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Showing 342: English reviews
Lewiston
Reviewed 1 July 2016

Room was clean, spacious and comfortable, Restaurant (O'Reily's) was charming with modestly priced good food, but limited menu. We had a back inside room which was quiet and easily accessed. They include a breakfast beginning at 7:00 but we had to leave before 7 so cannot comment on the breakfast.

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Helpful?
Thank Sandra M
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Sandra M - Thank you for taking the time to write this kind review! We hope you'll be able to join us again for another stay and breakfast the next time around!

Noblesville, Indiana
Reviewed 27 June 2016 via mobile

We found this motel to be pleasant, clean and affordable. Very helpful staff. Attached Irish bar/restaurant we great. The breakfast voucher for the restaurant was a delightful surprise for a real breakfast. I would highly recommend this Best Western

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Helpful?
Thank lagbolt1254
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi lagbolt1254! Thank you for your kind review! We hope to have you back with us again soon. Best, Karen

Effingham, New Hampshire
Reviewed 21 June 2016

Stayed there for one night during a business trip. The staff was friendly and generally the room was clean (there was a large strand of hair on the bathroom ceiling). Also finding the elevator from the lobby requires a map and compass. Would I stay here again, yes I would. The only thing I would have an issue with is...

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Helpful?
Thank jgig
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Jgig - Thank you for the kind review! We are glad you enjoyed your stay, and appreciate the candor of your comments. We hope to have you back with us again soon. Best, Karen

Detroit, Michigan
Reviewed 20 June 2016

Best Western Plus Waterville Grand Hotel is in close proximity to Colby College Museum of Art (great collection of regional and international artists). O'Brien's Irish Restaurant and Pub is located on the property and offers a good selection of breakfast and dinner options. My understanding is hat this hotel was recently upgraded, although it is hard to tell; colors and...

Review collected in partnership with Best Western
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Thank FR3E5P1RiT
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear FR3E5P1RiT - Thank you for your kind review! I am glad that you enjoyed your stay. We love the Colby College Museum of Art as well :) In regard to your comments on our hotel room and lobby furnishings; I can assure you they are quite new! That is, aside from the decor in our pub and restaurant -...

Belmont NH
Reviewed 19 June 2016

I am a 75yr old Disabled Vet and had requested 2 bed room on first floor as I have walking disability from service. First thing get sent to 2nd floor King. Nobody even read reservation. Finally got a room in the Zoo section where doors had beware of cat signs posted on doors and hall stunk of cat urine. Did...

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Helpful?
Thank Edward P
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Edward P - Thank you for your comments; we appreciate the thoroughness of your review. We are sorry that you had a less than ideal experience at our hotel. While we are a pet friendly property, we do go to great lengths to ensure that any odors, be they from our 2 legged or our 4 legged guests, are...

Warwick, United States
Reviewed 7 June 2016

This hotel was extremely clean and staff was excellent and friendly. Would highly recommend friends to stay here. Plan on returning. Hope it stays as is. There is nothing to improve. Even let your four-legged friends stay. Wonderful hotel and state!!!

Review collected in partnership with Best Western
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Thank Anne D
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Anne D - Thank you so much for taking the time to write this kind review! We very much look forward to having you and your four-legged-friends back with us again in the future!

Knox, United States
Reviewed 6 June 2016

1.) We live out of town and we stayed at this hotel because my fiancé had to work 12 hours on Friday in Waterville and had to be to work very early on Saturday for another 10 hour day, we stayed thinking he would get more rest. 2.) I wanted to order room service however the "guest information booklet" if...

Review collected in partnership with Best Western
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Helpful?
Thank Harmony F
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi Harmony F! Thank you for your comments; they are very constructive and we appreciate the thoroughness of your review. We are sorry that the event in the event center was loud - we try very hard to ensure that our events do not encroach on the comfort of our guests, and we are sorry that you had a less...

Mapleton, United States
Reviewed 16 May 2016

This is one of the friendliest hotels that I have stayed in. All of the staff was very helpful with anything that I needed during my stay. The hotel was clean and well decorated. I will be staying here again.

Review collected in partnership with Best Western
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Helpful?
Thank Anne H
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Anne H - Thanks much for the kind review! We look forward to having you stay with us again soon! Best, Karen

Colmar, France
Reviewed 11 May 2016

We stayed here for 1 night. Rooms were clean and relatively comfortable. The restaurant is more of a bar and we were the only people that ate there that evening (there seemed to be quite a few people in the bar end though), the waiter was very helpful, the food was average (burgers, sandwiches and fries). NB breakfast is not...

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Helpful?
Thank AnnetteHC
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear AnnetteHC - Thanks much for staying with us and for taking the time to write this kind review. We hope to see you again the next time you are in town! Best, Karen

Morrisville, Vermont
Reviewed 8 May 2016

Easy access off I 95. Extremely courteous desk staff. Clean room and common spaces. King -no smoking was indeed that with a very comfortable bed. Highway noise was minimal. Be sure to get your voucher for basic breakfast which is a hot, fresh breakfast for free! Great coffee. Plenty of parking and close to downtown Waterville for access to restaurants...

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Helpful?
Thank Mary G
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Mary G - Thanks for your kind review! We enjoy the breakfast here as well :) I agree about the outlets; will bring that up at the next staff meeting! Thank you for visiting with us, and for your kind words -- we hope to have you back with us again soon!

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Summer is upon us and the Best Western Plus Waterville offers cozy accommodations for your getaway! We are a pet friendly hotel so no need to leave your furry friends behind! Our hotel is centrally located and is a great stopping point if you are traveling to Bar Harbor or the Moosehead Lake region. Enjoy hiking, biking and white water rafting opportunities in our area! Charter a fishing boat in the nearby Belgrade Lakes region or simply enjoy a swim! Belgrade is also home to premier golfing opportunities at the Belgrade Lakes Golf Club. Natanis Golf Course, the Waterville Country Club and Lakeview Country Club are all located just a short drive from the hotel. Our entire property has been upgraded. Come check out our new rooms & meeting space! Our 138 guest rooms are sure to meet your needs with refrigerators and microwaves in every room. Free fiber optic Wi-Fi and HD TV will bring you one step closer to feeling like your home! Relax in our indoor, heated, salt water pool and hot tub or burn some calories in our onsite fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right eggs the way you like, bacon or sausage, home fries and coffee! Start your day off right in O'Brien's Irish Restaurant and end it in O'Brien's Irish Pub!!! ... more   less 

Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main St, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Region: United States > Maine > Waterville
Price Range: $133 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Waterville Grand Hotel staff and other travellers.
2 questions
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4 months ago
Derry, New Hampshire
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Waterville Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Towards the back of the hotel , less noise”
 of 5 bubbles MariaD365, 23 Feb 2017 | Read review
“Rear Rooms are quieter”
 of 5 bubbles BostonParker, 14 Nov 2016 | Read review
“Thought the 1st floor was loud, there are quieter parts. I recommend the first floor to the disabled.”
 of 5 bubbles erincorbo, 14 Nov 2016 | Read review
“The front faced the busy road, and the back faced the parking lot with trees behind it.”
 of 5 bubbles MooseMountain, 5 Sep 2016 | Read review
“We always stay on the first floor in the wing with the pool and it is quiet.”
 of 5 bubbles DebSpaniel, 4 Sep 2016 | Read review
5 of 5