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BEST WESTERN PLUS Waterville Grand Hotel

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BEST WESTERN PLUS Waterville Grand Hotel
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341 Reviews from our TripAdvisor Community

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Showing 334: English reviews
Toronto
Reviewed 7 September 2016 via mobile

We stay at the Best Western Plus line of hotels for the cleanliness and presentation of the rooms and hotel. This hotel was run down with old carpets and dark bland interior decorating. Each of our beds had red/orange crusted stains on the top duvet cover and the room was dated and dirty. I went to give my 2 year...

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Helpful?
1Thank DrewNation
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear DrewNation - Thank you for taking the time to write this review. We're sorry you did not enjoy your stay with us. We take all comments to heart, and will use yours to better train staff so that future guests have a more enjoyable experience. We hope you'll give us a chance in the future to try again.

Reviewed 7 September 2016 via mobile

Me and my partner dropped in looking for a room, after a 2 day drive all the way from newfoundland. We came in looking for a room. To my surprise they had one. Room was very clean. Had free hot breakfast that was served very fast and tasted great. I would stay here again.

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Helpful?
Thank Jamie E
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Jamie E - Thanks so much for taking the time to write this review :) We're glad you found us and hope you'll stay with us again soon! Best, Karen

Andover, Maine
Reviewed 6 September 2016

Had to stay night before an early morning procedure. The hotel was nice, clean, people friendly. They had freshly baked cookies in the lobby when we arrived. We got a voucher for a free breakfast at the restaurant in the hotel and it was good. They give you $7 coupon towards any breakfast, or choice of three average menu items,...

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Helpful?
Thank MooseMountain
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear MooseMountain - Thank you for you kind review! We hope your procedure went well, and hope to have you back with us again under better circumstances! Best, Karen

Columbia, Tennessee
Reviewed 4 September 2016

We spend a week or more at this hotel every Summer while we teach search dogs on the Colby College Campus. Everything about this property is A+++ All of our students stay as well. Very dog friendly hotel!! Breakfast is great in the hotel restaurant and all the hotel staff are friendly and happy to do whatever is needed to...

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Helpful?
Thank DebSpaniel
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear DebSpaniel - Thank you for your kind review! We are so glad you enjoyed your stay, and we very much look forward to having you and your dogs back again with us again next year!! Best, Karen

Groton, Massachusetts
Reviewed 3 September 2016

The hotel was very clean and the staff was great. The only one complaint that I have is that there was a very strong mildew smell in the bathroom coming from the shower curtain. I've noticed this at many hotels and there has to be some way to remedy it. It was a cloth shower curtain and you could tell...

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Helpful?
Thank LorenaNovak
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear LorenaNovak - Thanks for taking the time to write this review! We're glad you enjoyed your stay, and hope you'll stay with us again soon! Best, Karen

Lunenburg, Canada
Reviewed 30 August 2016 via mobile

Slightly dated but clean rooms. Friendly staff. Very close to everything. Very close to highway and easy to find. Small breakfast included. Wrap around parking lot making it easy to access. Attached restaurant.

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Helpful?
Thank Bruce P
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Bruce P - Thanks for taking the time to write this review! We look forward to having you back with us again in the future! Best, Karen

Reviewed 28 August 2016 via mobile

Every staff member was so friendly. The only complaint was are free hot breakfast took a while to be seated with empty seats available. Price of hotel room was higher than I wanted to pay. But it was peak season, Saturday night, and several hotels had no vacancies. Glad to get a nice room on limited choices and under circumstances.

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Helpful?
Thank Jacob S
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Jacob S- Thank you for taking the time to write this kind review! We're happy you enjoyed your stay, and we will be sure to pass along your comments about the restaurant to the management there so they can improve their wait time. We hope to have you back as our guest soon!

Boston, Massachusetts
Reviewed 22 August 2016 via mobile

We unexpectedly needed to stay over night with our dog. The hotel is clean, rooms not fancy, but comfortable. The staff is super friendly and offered me a toothbrush and toothpaste when I asked where I could go that would be open. Nice place for a reasonably priced low key stay. Just a heads up, the hall in the dog...

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Helpful?
Thank MyLuckyChicken
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear MyLuckyChicken - Thank you for taking the time to write this review! We're glad you enjoyed your stay in your pet friendly, comfortable room, and liked our staff! We like enjoy all of the above as well. While I am not 100% sure which pet friendly room you were staying in, some of them are near our smoking rooms,...

Nashua, New Hampshire
Reviewed 22 August 2016

We went to this hotel for one night, thank goodness it was only one. The hallways were dirty, spiders in the stairwell, carpets were stained and "cut" The indoor pool, had such an "odor" to it we did not use it. We had a 2 double-bed room, the room itself was pretty clean. The beds were terrible to sleep on,...

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Helpful?
Thank wysperingcrow
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear wysperingcrow - I have to thank you for writing such a thorough review! I'm glad you enjoyed one of our, clean, pet friendly rooms during your stay :) I'm very sorry that you found the beds to be uncomfortable, and that the breakfast policy wasn't explained to you upon check in. I will be sure to reiterate to the...

Leland, Michigan, USA
Reviewed 16 August 2016

Spent a couple of nights here for a wedding. Shower head leaked more than it sprayed. Window sill covered in coffee stains and dead bugs. No water glasses after maid cleaned the room. Noisy with cigarette smoke seeping into non-smoking room. Lousy tiny square pillows.....just a bad place to stay. Reported problems when checking out...response..." We'll look into it "...

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Helpful?
1Thank Jim W
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Jim W - Thank you for taking the time to write this review. While I'm sure our front desk staff passed along your comments to maintenance per our hotel's policy, we sure would love to double check on that. If you are willing to email ecommerce@girihotels.com to let them know which room you stayed in, we're very interested in...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Summer is upon us and the Best Western Plus Waterville offers cozy accommodations for your getaway! We are a pet friendly hotel so no need to leave your furry friends behind! Our hotel is centrally located and is a great stopping point if you are traveling to Bar Harbor or the Moosehead Lake region. Enjoy hiking, biking and white water rafting opportunities in our area! Charter a fishing boat in the nearby Belgrade Lakes region or simply enjoy a swim! Belgrade is also home to premier golfing opportunities at the Belgrade Lakes Golf Club. Natanis Golf Course, the Waterville Country Club and Lakeview Country Club are all located just a short drive from the hotel. Our entire property has been upgraded. Come check out our new rooms & meeting space! Our 138 guest rooms are sure to meet your needs with refrigerators and microwaves in every room. Free fiber optic Wi-Fi and HD TV will bring you one step closer to feeling like your home! Relax in our indoor, heated, salt water pool and hot tub or burn some calories in our onsite fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right eggs the way you like, bacon or sausage, home fries and coffee! Start your day off right in O'Brien's Irish Restaurant and end it in O'Brien's Irish Pub!!! ... more   less 

Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Region: United States > Maine > Waterville
Price Range: $120 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Waterville Grand Hotel staff and other travellers.
2 questions
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3 months ago
Derry, New Hampshire
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Waterville Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rear Rooms are quieter”
 of 5 bubbles BostonParker, 14 Nov 2016 | Read review
“Thought the 1st floor was loud, there are quieter parts. I recommend the first floor to the disabled.”
 of 5 bubbles erincorbo, 14 Nov 2016 | Read review
“The front faced the busy road, and the back faced the parking lot with trees behind it.”
 of 5 bubbles MooseMountain, 5 Sep 2016 | Read review
“We always stay on the first floor in the wing with the pool and it is quiet.”
 of 5 bubbles DebSpaniel, 4 Sep 2016 | Read review
“Clean rooms. Great b-fast vouchers available at the front desk”
 of 5 bubbles LorenaNovak, 3 Sep 2016 | Read review
5 of 5