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BEST WESTERN PLUS Waterville Grand Hotel

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BEST WESTERN PLUS Waterville Grand Hotel
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343 Reviews from our TripAdvisor Community

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Showing 336: English reviews
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Quebec City, Canada
Reviewed yesterday NEW

This hotel is used for Winter Romp each year . The cost is not too expensive . The room is a good size . There was two beds in the room. It is in good condition for the price we pay . There is lots of parking . Breakfast was included which was great . Will return again to thus...

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Helpful?
Thank Maria D
Fishers, Indiana
Reviewed 3 days ago NEW

Having moved rooms because of noise twice, I'm still waiting for the manager to return my call!! Three times I have left messages for the none existing manager. I hope the owner is aware of the poor service the hotel provides at its front desk and office!

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Thank Allpro63
Oromocto, Canada
Reviewed 10 January 2017

We travel and shop in Maine once or sometimes twice a month ever year and normally we stay in Bangor, sometimes we would even travel a little more south to Augusta and drive right by Waterville. Now this isn't the first time we stayed here, maybe half a dozen times, but this is my first review. We realized that inflated...

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Helpful?
2Thank Wayne A
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Wayne & Jean - We're so happy you enjoyed your stay! Thank you for taking the time to review the hotel! Look forward to your next stay with us, and truly hope to see you again soon.

North Andover, Massachusetts
Reviewed 12 December 2016

Excellent value, nice clean room , quiet, had fun at the bar our bartender was REALY nice and friendly. For sure this would be my second home if it wasn't so far away from my Massachusetts home. Would definitely recommend this Hotel to anyone staying in the area.

Review collected in partnership with Best Western
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Thank T2359WMstephenb
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear T2359WMstephenb - Thanks so much for the kind words! We are glad you enjoyed your stay, and we look forward to having you back with us on your next trip to the area :)

Concord, United States
Reviewed 9 December 2016

Rooms were comfortable and clean and the staff was very peasant, great stay for the price. Had dinner one night in the restaurant which wasn't very good but there are some local pubs in the area which were very good. Breakfast in the restaurant was good. Overall the stay was a good value.

Review collected in partnership with Best Western
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Helpful?
Thank williamtO4368AZ
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear williamtO4368AZ - Thank you for taking the time to review our hotel! We're glad you enjoyed your stay, and we will be sure to pass your comments along to the staff at O'Brien's Restaurant :) We hope you'll stay with us again on our next trip to the Waterville area!

Gettysburg PA, United States
Reviewed 2 December 2016

We have stayed here on two different occasions and could not be happier. Very clean !!! Staff pleasant and helpful. Includes a real breakfast at a real restaurant on site. We love that! And husband with back issues really likes the salt water pool and hot tub. I go for the treadmill. Overall we look forward to staying at Best...

Review collected in partnership with Best Western
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Helpful?
Thank E5985FNmarye
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear E5985FNmarye - Thank you for the taking the time to write this awesome review! We're happy you enjoyed your time with us, and look forward to having you back to rest and relax with us again soon!

Reviewed 21 November 2016

Room were clean, Bed was comfortable, bathroom was functional. Skip the breakfast the service is very, very slow and food is sub par, they overcooked the eggs Benedict I ordered, plus the cost of $4.25 for juice is expensive. I would recommend going across the street to the Governor's Restaurant & Bakery. The front desk was very helpful and accommodating....

Review collected in partnership with Best Western
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Helpful?
Thank Lawrence S
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Lawrence S - Thank you for staying with us and taking the time to write this review. We're glad you enjoyed your room and our helpful staff! I apologize that you did not enjoy your breakfast at O'Brien's. We will pass along your comments to their management!

Halifax, Canada
Reviewed 19 November 2016

Typical, but clean and dog friendly room. Food and service at O'Brien's Restaurant and Pub was top notch! Sarah was a most pleasant and dedicated bar tender and server. Enjoyed our evening of food and conversation.

Review collected in partnership with Best Western
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Thank Sandbar_16
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Sandbar_16 - Thank you so much for taking the time to write this review! We hope you'll be back with us again in the future. We'll be sure to pass along your kind words to Sarah at O'Brien's.

Dedham, Massachusetts, United States
Reviewed 15 November 2016

We stayed for a funeral. They gave us a heavily discounted bereavement rate. The staff was very nice for the most part. Front desk staff was amazing. They made a room available to our parties to get away from the bar/restaurant, because it was "wing night" for the locals. Pool attendant wasn't friendly, but everyone is entitled to a bad...

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Thank BostonParker
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear BostonParker - Thank you for taking the time to write this kind review, and I'm so sorry for your loss, and that it was a funeral that brought you to our property. I'm glad you enjoyed your stay, even under the circumstances, and I apologize that some of the interactions you had were not representative of the majority of...

Augusta, Maine
Reviewed 14 November 2016

I was in room 216, on the 2nd floor. I found it very convenient that each floor had a close-by drink vending machine and ice machine. We were able to do laundry for cheap up on the third floor. The pool area was nice, relaxing hot tub. I have a disability where I have a hard time walking so I...

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Helpful?
Thank erincorbo
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear erincorbo - Thank you so much for taking the time to write this review! We're happy you enjoyed your stay, the hotel, the staff, and our pool, and hope you'll be sure to stay with us again on any trips that bring you to the Waterville area :)

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Summer is upon us and the Best Western Plus Waterville offers cozy accommodations for your getaway! We are a pet friendly hotel so no need to leave your furry friends behind! Our hotel is centrally located and is a great stopping point if you are traveling to Bar Harbor or the Moosehead Lake region. Enjoy hiking, biking and white water rafting opportunities in our area! Charter a fishing boat in the nearby Belgrade Lakes region or simply enjoy a swim! Belgrade is also home to premier golfing opportunities at the Belgrade Lakes Golf Club. Natanis Golf Course, the Waterville Country Club and Lakeview Country Club are all located just a short drive from the hotel. Our entire property has been upgraded. Come check out our new rooms & meeting space! Our 138 guest rooms are sure to meet your needs with refrigerators and microwaves in every room. Free fiber optic Wi-Fi and HD TV will bring you one step closer to feeling like your home! Relax in our indoor, heated, salt water pool and hot tub or burn some calories in our onsite fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right eggs the way you like, bacon or sausage, home fries and coffee! Start your day off right in O'Brien's Irish Restaurant and end it in O'Brien's Irish Pub!!! ... more   less 

Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Region: United States > Maine > Waterville
Price Range: $121 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Waterville Grand Hotel staff and other travellers.
2 questions
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3 months ago
Derry, New Hampshire
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Waterville Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Towards the back of the hotel , less noise”
 of 5 bubbles MariaD365, 23 Feb 2017 | Read review
“Rear Rooms are quieter”
 of 5 bubbles BostonParker, 14 Nov 2016 | Read review
“Thought the 1st floor was loud, there are quieter parts. I recommend the first floor to the disabled.”
 of 5 bubbles erincorbo, 14 Nov 2016 | Read review
“The front faced the busy road, and the back faced the parking lot with trees behind it.”
 of 5 bubbles MooseMountain, 5 Sep 2016 | Read review
“We always stay on the first floor in the wing with the pool and it is quiet.”
 of 5 bubbles DebSpaniel, 4 Sep 2016 | Read review
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