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Hilton Garden Inn Portland Airport

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#11 of 19 Hotels in Portland
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Garden Inn Portland Airport
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520 Reviews from our TripAdvisor Community

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Showing 516: English reviews
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Portland, United States
Reviewed 2 days ago NEW

Great experience here....breakfast is not included in room rate, but the breakfast offered for $11.95 was awesome!! I had a late evening arrival and the need to pick up my brother at the airport soon after I checked in...they accommodated my parking needs and checked to make sure everything had gone smoothly when I got back to the hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank helengY9588HA
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to share your feedback on Tripadvisor, and for the great review! I am so glad to hear you had a great experience here, that you enjoyed our breakfast buffet, and that you took advantage of our park and fly package. We are looking forward to the opportunity to welcome you as a...

Cape Cod
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Everyone from the front desk to Barry in maintenance and Sonya in the Garden Grille went beyond excellent in the friendly service. From the moment we arrived (late) till our departure after a wonderful breakfast with the patient service from Sonya, we were pleasantly surprised by the level of hospitality. Sonya was extra patient as our morning group showed up...

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Thank cbsjohn
About Hotel's Favourite Review
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to review us on Tripadvisor! I am so happy to hear that you enjoyed your stay with us, and thank you so much for the kind words in regards to our team members. I will be sure to share your feedback with them. We look forward to welcoming you back to our...

West Warwick
Reviewed 2 days ago NEW

Staff cannot handle large groups and is not kid friendly! Our group of 300+ was treated terribly and would never return! Overall more than $27,000 was spent to stay there, eat and drink and we had a terrible experience!

Review collected in partnership with Hilton Garden Inn
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Thank chandreek382017
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

To our TripAdvisor family the West Warwick Basketball group checked into the hotel on 03/17. Upon arrival all guests within the group were asked to sign a no party policy stating they will follow the hotel rules, and quiet hours between 10PM and 7AM. During their stay with us 03/17-03/19 the group members were extremely rude to all hotel representatives,...

Wisconsin, United States
Reviewed 3 days ago NEW

Great location near jetport and highways. Surprisingly quiet. Very welcoming and attentive staff. Easy internet. Comfortable room. Hotel van to take you to jetport and downtown Portland at various times. Nice grille. I stayed 8 days and always enjoyed being there, even during a blizzard!

Review collected in partnership with Hilton Garden Inn
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Thank patriciiaf2017
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to share your feedback on Tripadvisor, and for the great review! I am so happy to hear that you had an enjoyable stay with us! We are looking forward to welcome you as a guest of our hotel very soon again. Best regards, Silvia Cofone

West Warwick, Rhode Island
Reviewed 4 days ago NEW

This hotel is not equipped to handle a large group including children. Think twice if you are considering staying with your sporting team. If you travel in the winter be prepared that they may not be enough parking spots and you may be shuttled off site.

Review collected in partnership with Hilton Garden Inn
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Thank 572coreyc
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

To our TripAdvisor family the West Warwick Basketball group checked into the hotel on 03/17. Upon arrival all guests within the group were asked to sign a no party policy stating they will follow the hotel rules, and quiet hours between 10PM and 7AM. During their stay with us 03/17-03/19 the group members were extremely rude to all hotel representatives,...

West Warwick, Rhode Island
Reviewed 5 days ago NEW

We stayed at this hotel for our son's basketball tournament. The Hotel promised the head of our league that they could accommodate all families, that there would be rooms the kids and adults could go into and mingle. To start they could not even accommodate rooms with double beds. The first room we received was non smoking but filled with...

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Helpful?
Thank razors418
Reviewed 6 days ago NEWvia mobile

Regrettably booked a room here at the same time some Warwick RI teams were here also for Basketball. What an out of control bunch of kids and parents who didn't give a hoot. Thanks to Barbara and the amazing evening staff we were able to get a good night sleep and head out the next morning refreshed and relaxed.

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Helpful?
Thank Cecily M
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to review us on Tripadvisor, and for the great review! I am so glad to hear that the HGI team was able to handle all the noise disturbances in a professional manner (please accept my deepest apologies for all the noise), and I am happy to hear you were able to get...

McMurray, United States
Reviewed 1 week ago

That staff at this hotel is amazing and will do whatever it takes to make sure the customer is happy! The shuttle staff especially went above and beyond to pick me up each day at the airport and office. This was despite 17 inches of snow in one day and the shuttle almost getting stuck!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank matthewryanh
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to review us on Tripadvisor! I am so happy to hear that you had an enjoyable stay despite the bad snowstorm. We are looking forward to have you as a guest of our hotel very soon again. Best regards, Silvia Cofone

Milwaukee, Wisconsin
Reviewed 1 week ago

Great hotel and staff. Convince of being directly across from the Portland airport. The staff welcomes you as a Hilton honors member. New door locks key readers seemed bit cumbersome an older couple that checked in before me on my same floor had very difficult time entering their room other than that great experience.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank S3709ASjamesl
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to review us on Tripadvisor! I am so happy to hear that you had an enjoyable stay, and that you found our location to be convenient. We are looking forward to have you as a guest of our hotel very soon again. Best regards, Silvia Cofone

Eagle River, Wisconsin
Reviewed 1 week ago via mobile

Had an early flight and stayed one night. Clean quiet room and very close to the airport. The free shuttle was great. The thing that gets me was I was driving to Portland and called the hotel to see if they had a room available. The desk clerk transferred me to a company phone system. After having to enter several...

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Helpful?
1Thank MIFire
Silvia C, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you so much for taking the time to review us on Tripadvisor! I am so happy to hear that you had an enjoyable stay. Please accept my apologies for the troubles you experienced while trying to make a reservation. A lot of times our front desk team gets very busy with in-house guests so they transfer calls for reservations...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Hilton Garden Inn Portland Airport

Address: 145 Jetport Boulevard, Portland, ME 04102
Region: United States > Maine > Portland
Price Range: $153 - $473 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Portland Airport 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Hilton Garden Inn Portland Airport Hotel Portland
Hilton Portland
Portland Hilton Garden Inn
Hilton Garden Inn Portland Airport Maine
Hotel Style:
#5 Family Hotel in Portland
#5 Business Hotel in Portland
#7 Romantic Hotel in Portland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Portland Airport staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Portland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the top floor away from the elevator.”
 of 5 bubbles aremaw, 9 Mar 2017 | Read review
“Convenient to airport”
 of 5 bubbles 57sparks, 8 Mar 2017 | Read review
“its the only option at this location”
 of 5 bubbles , 24 Feb 2017 | Read review
“Front of hotel faces airport. Back of hotel is a wooded area.”
 of 5 bubbles 768conniep, 2 Feb 2017 | Read review
“possibly a higher floor may be qieter”
 of 5 bubbles V2848TRdavidb, 14 Nov 2016 | Read review
5 of 5