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El Dorado Maroma, a Beachfront Resort, by Karisma

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El Dorado Maroma, a Beachfront Resort, by Karisma
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2,887 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Maroma, a Beachfront Resort, by Karisma
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Showing 2,693: English reviews
Liberty, Missouri
Reviewed 18 May 2015 via mobile

We returned last night from Maroma. This was our first visit here but third time to an adults only property by Karisma. Much smaller than Casitas or Royale but I felt the service was much more attentive. There were plenty of extra things to do. We played shuffleboard, took a kayak tour and our leader (I do wish I could...

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3Thank twoerics
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear twoerics, Thank you for this wonderful review and your preference to Karisma, I am glad you decided to experience El Dorado Maroma this time and you had an excellent stay with us. We as well look forward to your next visit! Best regards, Alejandro Lopez General Manager

Atlanta, Georgia
Reviewed 18 May 2015

The resort was very nice, very clean and pretty. I was impressed with the ease with which we acquired adult beverages and bottles of water. The food was good and they just hired a new chef to elevate the dining experience. We were lucky enough to get a meal at Lima Limon during their soft opening. A truly impressive meal....

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4Thank Krista E
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Krist E, Thank you for taking the time to share the review of your last stay with us. I am glad you found it to be a pleasant experience, I however apologize for the inconveniences experienced with Lomas Travel, your feedback will be shared with the appropriate management. You are absolutely right, Papitos, still our guest’s favorite, is becoming...

Iowa
Reviewed 17 May 2015

We travel to Mexico 3-4 times a year. I was drawn to this property by the reviews of the beach. The beach was very disappointing. The sand was very hard and the lagoon murky and blocked the view of the beautiful ocean. Our room was on the third floor in villa 8. We had a view of the building where...

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5Thank grandmasara
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear grandmasara, thank you for your recent stay at El Dorado Maroma a Beachfront Resort by Karisma and sharing your experiences. It is a pleasure to read your great comments about our staff; the most important asset is our hard working and dedicated staff, they are the ones who make a difference in service. We are sorry that you experienced...

Tuscaloosa
Reviewed 17 May 2015

We had an incredible time with just the right amount of relaxation and optional free activities. Comacho went out of his way to make sure that we were having a good time. The food was amazing and the atmosphere was perfect.

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3Thank jhoggle1980
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear jhoggle1980, Thank you for this fantastic review, it is a pleasure to know you had an amazing time with us nd we look forward to welcoming you back to El Dorado Maroma. Best, Alejandro Lopez General Manager

Truckee, California
Reviewed 16 May 2015

This resort is increasing in size and losing its charm. My wife and I first visited in 2010, great resort, perfect size and wonderful food. Our second visit was after Generations was complete, not much of an impact since there was little occupancy there. Now the old Generations is part of adults only resort. The result is limited beach beds...

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8Thank Tim C
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Tim C, Thank you for taking the time to share this review of your last stay. I am sorry to read you feel like El Dorado Maroma is losing its charm and the disappointments you encountered this time around. The construction of the over the water bungalows may seem a little intrusive at this time but is a very...

Little Rock, Arkansas
Reviewed 14 May 2015

Maroma is a small, boutique, intimate setting with Michelin star quality food, a dreamy magical setting, 5 star service from the attentive staff and almost anything one could want to do within 100 yards. Spa services were the best we have ever had! The beachfront villa is really more pool front though you can see the beach between the cabanas...

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2Thank X5201FZsusand
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear X5201FZsusand, Thank you for this fantastic review; it is our great pleasure you were able to enjoy such a wonderful vacation with us. We hope we get the opportunity to welcome you back at El Dorado Maroma. Best regards, Alejandro Lopez General Manager

Charlotte, North Carolina
Reviewed 14 May 2015

Let me start out by highlighting the excellent service. I wondered in prior posts why so many were recognized by name- it is because folks like Oscar, Moises, Ruben, Armando, Cristopher, Pedro ,Luis from Lomas Travel/Excursions and scores of others provided 5 star treatment. To be concise they "WOW"ed us. Resort was very clean,The beach was soft and white (and...

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Thank chris b
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear chris b, Thank you for taking the time to write this fantastic review; I am glad you got to experience what fellow traverlers post on this site and we lived to the expectations. We absolutely look forward to welcome you back at El Dorado Maroma or any of the Karisma properties, I can assure you will receive the same...

Reviewed 13 May 2015

We stayed here to celebrate our 30th wedding anniversary and we cannot fault it at all, we were extremely impressed with the hotel and its staff especially Diana who was serving us drinks all day by the pool, and also Jonas and Eroin amongst all the other waiters in all of the restaurants. The food quality and drinks selections were...

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Thank wendy b
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear wendy b, It is a pleasure to read you had a wonderful 30th anniversay with us. We truly appreciate you recommending El Dorado Maroma to other travelers looking for a luxurious adult only vacation. Look forward to welcoming you back! Kind regards, Alejandro Lopez General Manager

Worcester, United Kingdom
Reviewed 13 May 2015

Spent 10 days at El Dorado Maroma for our honeymoon. It was paradise! We arrived tired, after a long flight, but immediately felt refreshed in the cool lobby with cold towels and bubbly on arrival. We had booked a honeymoon suite and were given the honeymoon package on top of this - we really appreciated breakfast in bed, candlelit dinner...

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1Thank freerthanyou
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear freerthanyou, It is a great pleasure to hear you had a wonderful honeymoon with us, we do hope to welcome you back not too far in the future! Thank you for all the wonderful comments of the different departments and the recognition to some members of the staff. We wish you both the best! Kind regards, Alejandro Lopez General...

Texas
Reviewed 12 May 2015

Resort was great. All the staff treated us like family. Food was good. Only problem was the seaweed on the beach but 10 guys worked on it daily but couldn't keep up. Very good atmosphere and never a crowd anywhere you went. Very personal service.

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Thank Mark Z
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Mark Z, Thank you for this review, I am glad we were able to offer a special anniversary trip for the two of you. I apologize if the seaweed took a little bit away from your overall experience, the staff works very hard at it but it did get a little out of our hands this season and it...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $564 - $1,456 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, a Beachfront Resort, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and other travellers.
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Lynn
4 months ago

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Questions? Get answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“OK there are only a couple tips I can give when it comes to staying here as everything is great but as with everything there are little things you can do to help make it perfect. Look over the event chart when you first arrive and see if there are any special events you want to go to. After that plan on eating at the restaurant at the Palifito's your first night and enjoy a true menu tasting as the small portions are perfect for making a 5-7 course meal. The bar is good and the tenders even better at making you what you want, my choice was always a nice bottle of red! After the first dinner, do eat breakfast and lunch there as well and take in the views from out on the patio with tides breaking on the sand bar in front of you. After doing so wander out and eat at the other restaurants on the resort but know that an inside seat, window side and that amazing food will draw you back for more. In the bungalows themselves I highly recommend understand the one you are there with as the smaller room setting is romantic and gorgeous but the outdoor patio is designed to be used!!! as the bathroom, i.e. the toilet is also incorporated into that open space and you can hear everything that is going on in there. Ouch a little surprise, but when you realize the ocean, the waves, the breeze and all the other amazing things that await you on the back deck you and your loved one won't have anything awkward to hear, talk or think about. I found it very useful to get a full run down of all the items and things that the Palifito's had to offer from your butler when you first arrive. Ask questions and have them help you with things like - connecting to wifi, set the A/C mini split unit, and where the outlets are that stay powered at all times. Yep that's right the power to these units only goes on when you have a room card inserted so it knows you are in the room. A great idea and it saves so much electricity, but if you plug a phone or something in thinking its going to charge and walk out grabbing your card as you go, you're going to be disappointed when you return. With all the amazing things around you there is no time for disappointment. I strongly suggest at least 1 6-6:30am sunrise walk and as many sun-setting opportunities as possible. There isn't a bad day bed or lounger on the resort and Daniel from the spa will be certain to set you up with an amazing ocean side massage that we do every time we are there. With this all I can say is thank you again to our friends that we have seen all 3 trips over 6 yrs, Daniel, Fernando & Deigo we love that we know every time we come back there will be a familiar face with a great catching up conversation, and Daniel for you to remember our faces was great but to remember our names and treat us like we were old friends makes you a friend to us. Wendy & Alan we look forward to seeing both of you the next time we are there and can't thank you both enough for everything you did. To many others to thank by name, so Thank you El Dorado Maroma!”
 of 5 bubbles 973waltt, 4 Dec 2016 | Read review
“One bedroom units with no view to large suites with swim spas to the door. Independent huts available over the water.”
 of 5 bubbles SheriM2, 3 Dec 2016 | Read review
“Concierge service is great”
 of 5 bubbles G8540WYanned, 3 Dec 2016 | Read review
“Loved our swim up”
  • view from our patio loungers, night
  • view from our patio loungers, day
 of 5 bubbles haleakala, 2 Dec 2016 | Read review
“infinity pool jacuzzi rooms on the first have a great view of the beach through the trees and not too many steps to climb”
 of 5 bubbles H5648YAsimonw, 29 Nov 2016 | Read review
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