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El Dorado Maroma, by Karisma

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El Dorado Maroma, by Karisma
El Dorado Maroma, by Karisma
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3,362 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Maroma, by Karisma
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Showing 3,145: English reviews
Cheshire
Reviewed 17 April 2016

A fantastic ten day holiday over Easter with my husband and Mum. Having previously stayed at the Royale which was fabulous, but too big we chose this hotel because it is much smaller and intimate. We had a first floor room overlooking the 24 Bar pool and with a lovely view of the beach too which was a bonus because...

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Helpful?
1Thank Buzz56Cheshire
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Buzz56Cheshire, I pretty much appreciate all your positive comments and for sharing all your experiences with future travelers. We are delighted to read that we were able to make you feel in paradise. Also thank you very much for recognize so many members of the staff; we take pride on their excellent service provided and of course received. We...

Reviewed 16 April 2016 via mobile

My fiancé and I came down for our best friends wedding! We stayed a week and have nothing but great things to say! The food was amazing, the small intimate atmosphere was relaxing and the staff by far was the best part of the experience! We have many people to acknowledge! We were greeted by Francisco upon arrival who made...

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Helpful?
1Thank Heather C
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Heather C, Thank you for taking the time to share this greatly explanatory review of your latest visit. It was an honor to host such a special occasion; we are delighted to read we were able to make your wedding an amazing experience. Also, thank you for taking the time to recognize so many members of the staff, they...

Cambridge, Canada
Reviewed 16 April 2016

Stayed for 10 nights - March 29 - April 9. The Good, Bad and the Ugly... Good: The staff are fantastic and made our vacation special. Thanks to our beach butlers Armando, Jorge and Dora; butlers Ines and Ricardo; manager Daniel; restaurant staff Jonas, Agostin, Marina, and many more. You could not be treated any better. The entertainment was good....

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Helpful?
5Thank Karen C
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Karen C, Thank you for taking the time to write us and for the positive feedback, it is always welcomed and appreciated. It is a pleasure to read the staff was able to make a special vacation and that did not see anything ugly. On the contrary that you found grounds, rooms and beach sand so beautiful. We are...

Stratford upon Avon
Reviewed 14 April 2016

This was our 6th trip to Karisma hotels in Mexico and our second to Maroma, which has always had the reputation of being Karisma's flagship destination for couples who like to unwind, relax, eat great food and receive great service. We stayed for 21 days, we love it so much. The first week was exactly what we expected, paradise. Week...

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Helpful?
8Thank TomStratforduponAvon
KarismaHotelsResorts, Director General at El Dorado Maroma, by Karisma, responded to this review

Dear TomStratforduponAvon Firstly, we want to thank you for taking the time to write us a review, all your comments are very important for us. We are truly sorry if some areas felt short of expectations on your holiday, El Dorado Maroma is a resort known for being small so it creates the perfect atmosphere of relaxation and pleasantness, we...

Brevard, North Carolina
Reviewed 14 April 2016

As repeat guests to Maroma, we had certain preconceived expectations - and the staff did not dissapoint! The staff and accommodations were exceptional, as usual. It was our first time to stay at the renovated "Generations" building; thus we were nervous. The accommodations were outstanding as were our Butlers - Penny and Mary! No request was left unattended! The restaurants...

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Helpful?
1Thank ddj80
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear ddj80, Thank you for sharing your comments at Trip Advisor, I am glad you had an excellent return with us at El Dorado Maroma. I appreciate your positive comments for our staff, we take pride on the excellent service that all of them provided. We hope to welcome you once again soon with Palafitos – Overwater Bungalows and provide...

East Kingston, New Hampshire
Reviewed 14 April 2016

This was our first time of going to an all inclusive resort and what a pleasant surprise we had. It was beyond our expectations and even more. The property was unbelievable, the entire staff was magnificent and the food was fabulous.

Review collected in partnership with this hotel
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Helpful?
1Thank vlang44
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear vlang44, Thank you for sharing your great experience at El Dorado Maroma. I am delighted to read that your fist all inclusive experiences was pleasant and beyou your expectations. Look forward to have you back once again soon. Sincerely, Alejandro Lopez General Manager

London, United Kingdom
Reviewed 14 April 2016

We had a brilliant holiday,everything was great,the staff were outstanding in all areas of the hotel. The hotels grounds were immaculate,the beach was fantastic. The variety of restaurants were very good,& we really enjoyed the spa facilities.

Review collected in partnership with this hotel
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Helpful?
2Thank Susan G
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Susan G, Thank you for choosing to stay with us at El Dorado Maroma. It is an honor for us you consider the staff outstanding and that you had a brilliant holiday. We hope to welcome you once again soon and provide you another pleasant vacation. Sincerely, Alejandro Lopez General Manager

New York City, New York
Reviewed 13 April 2016

Was upgraded to one of the presidential suites with a private pool upon arrival for a wedding. The room was amazing, absolutely huge with bathroom that included hot tub and an outdoor (as well as indoor shower). The balcony with private pool and daybed was an awesome addition. Beach and other pools were also fantastic. Food and drink were pretty...

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Helpful?
2Thank L M
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear L M, Thank you for sharing your comments with us at Trip Advisor. It is a pleasure to read you were able to have a great experience at El Dorado Maroma. I apologize for the inconsistent in your room service. I truly appreciate all your comments and you can be sure I´ll take care of them. We hope we...

Consett, United Kingdom
Reviewed 12 April 2016

My wife and I stayed here at the beginning of March having previously stayed at El Dorado Royale further up the coast. El Dorado Maroma is a tiny fraction of the size of EDR and almost has the feel of a boutique hotel such is its size and layout and the interaction with 99% of the staff feels very personal...

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Helpful?
15Thank Simon O
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Simon O, We really much appreciate for taking the time to share this greatly explanatory review of your latest visit at El Dorado Maroma. It is always very rewarding to read such a delightful review. We always do our best to provide all our guests a unique vacation experience where couples can enjoy superior quality and Gourmet Cuisine in...

Charleston, South Carolina
Reviewed 12 April 2016

Very friendly staff and accommodating . Nice place to relax . 3 separate pools. Food was decent , but not as good as expected for this type of establishment. Tried all the restaurants and by far the Caribbean was the best. Was disappointed in the beach. Much seaweed and the new huts take away from the view. Bathroom had a...

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Helpful?
Thank gofer2016
KarismaHotelsResorts, Director General at El Dorado Maroma, by Karisma, responded to this review

Dear gofer2016 We want to thank you for taking the time to write us a review, all your comments are very important to us. We are truly sorry to hear you could not fully enjoy the Gourmet Inclusive experience, it is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $522 - $1,957 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
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Lynn
8 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the newer blocks ( only 4 floors high) have a lift and lovely views”
susangS9056VZ, 21 Apr 2017 | Read review
“We stayed on the 4th floor in a presidential suite. It was HUGE:), clean and wonderful. The views of the ocean were great.”
Roeskar, 21 Apr 2017 | Read review
“Presidential room is the best!!!”
91michealw, 21 Apr 2017 | Read review
“Spend a little extra for the honeymoon suite, it was so worth it. The balcony rooms overlooking the pool are great!”
mkinshella, 20 Apr 2017 | Read review
“We were in Villa 12 and had an awesome ocean view.”
1967kbrooks, 19 Apr 2017 | Read review
5 of 5