We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

El Dorado Maroma, by Karisma

Travellers' Choice award winner
GreenLeadersGold level
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 847*
Compare best prices from top travel sites
and 10 more sites!
Professional photos
El Dorado Maroma, by Karisma
El Dorado Maroma, by Karisma
Panoramas (11)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,375 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,158: English reviews
Start your review of El Dorado Maroma, by Karisma
 Click to rate
Reviewed yesterday NEW

This was the first international trip we have been on and we had a wonderful experience. The staff was trained well and took care of us at all times. The resort is kept up and in very good shape. Thanks for your hospitality.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Donaldwheintz
Bismarck, ND
Reviewed yesterday NEW

This was by far our favorite all-inclusive resort! The employees were wonderful & always went out of the way to make us feel welcome! Grounds were beautiful, restaurants were fantastic (absolutely no wait times), entertainment was great, & employees were exceptional!

Review collected in partnership with this hotel
 Report
Helpful?
Thank madbrooksia
Chicago
Reviewed yesterday NEWvia mobile

I have traveled all over the world and this resort is by far my favorite. The staff here is unreal, whatever you need they will bend over backwards for you, I stayed in the Maroma villa, I must mention Abimelec, Javier, Alberto, Carlos, Jorge and Marco they took great care of us for the week. I highly recommend this place...

 Report
Helpful?
Thank skipurg9595
Huntington, New York
Reviewed yesterday NEW

Staying in the Palafitos was awesome! The location was perfect as we were facing South so we had a beautiful view and also could watch the sunset every night. I would highly recommend that location! Ours was the first one off the "T" and we loved it. I got some great pictures. The service there was great. Mark greeted us...

 Report
Helpful?
Thank mariahodgkins
eugene, United States
Reviewed 2 days ago NEW

We will go back again, great value and excellent accommodations. Everyone was friendly and very concerned about our needs. There are 5, or 6 restaurants on site, and the food was always excellent. Great presentation and taste. We enjoyed the four different pools on the property. The beach is rated in the top four in the world. Truly white sands...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank Randy L
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Randy L, Thank you very much for taking the time to write your review. We feel thrilled to know you spent an amazing time here with us. I gladly will let know your nice comments to our team. It would be a pleasure to have you back in a very near future. Joslin Fuentes Díaz General Manager El...

Denver
Reviewed 2 days ago NEW

I've already described the resort. Now for the personnel and restaurants. You can't beat the members dinners, fantastic food and entertainment. The very best restaurant is the Asian restaurant. The food is fantastic. The Chef Angel is superb, The hostess Allison welcomes you with a friendly smile and the waiters Seigio and Jose take excellent care of you. Papitas restaurant...

Review collected in partnership with this hotel
 Report
Helpful?
Thank gcweide
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear gcweide, I would like to thank you for your comments. We are very pleased to know you enjoyed your time here. It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people. It will be a pleasure to extend your compliments to our team. We will be...

Cozumel
Reviewed 2 days ago NEW

We went to this hotel to have our final vacation as a couple as we are becomming parents! The hotel is nice and although big it has a sense of small which really is great because the service is personalized. The food is AWESOME! it isn't like all other all inclusive where they give you a whole bunch of food...

 Report
Helpful?
1Thank rafaeln622
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear rafaeln622, Thank you for your wonderful review. It is our pleasure to know that you had a wonderful stay with us and that you enjoyed your stay from start to finish. Your opinion is always important and is our best reward. We will extend your compliments to our team. We hope that you will choose to visit us...

Rochester, New York
Reviewed 2 days ago NEW

By far the best vacation we've ever had. El Dorado Maroma is beautiful, the staff is friendly, the food is delicious, and the beach is perfect. We never had a hard time getting a cabana or a beach chair, you don't need reservations for dinner and we never had to wait. Our room (a junior suite), although on the smaller...

Review collected in partnership with this hotel
 Report
Helpful?
Thank lvl24
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear lvl24, Thank you for sharing your point of view. We are so pleased you could spend a wonderful stay. We feel thrilled to hear you spent a great time with our team throughout your stay at El Dorado Maroma. It would be our pleasure to provide you another unforgettable experience, Joslin Fuentes Díaz General Manager El Dorado Maroma...

Torrington, Connecticut
Reviewed 3 days ago NEWvia mobile

I had the best time at this resort! So beautiful and the food and staff are exemplary. I especially want to give a shout out to Alex, Jesus, Aislin, Omar, DJ Chris and Gabriel who supplied us with so many activities. Our personal butler, Edgar, was forever attentive and knew before we did what we wanted! Thank you for the...

 Report
Helpful?
Thank stanowskip
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear stanowskip, It is our pleasure that you enjoyed your most recent stay with us. Thank you for showing you appreciation to the service provided by our team. We feel proud that we have exceeded your expectations. Looking forward to welcoming you back soon, Joslin Fuentes Díaz General Manager El Dorado Maroma, by Karisma

Ipswich, United Kingdom
Reviewed 3 days ago NEWvia mobile

We visited El Dorado Maroma for 15 nights at the end of March/beginning of April as a group of four and this was our second visit. The Hotel is beautiful, set among well cared for tropical gardens. The beach is lovely too, soft white powdery sand. We loved to walk along the beach most mornings walking past Marina Maroma and...

 Report
Helpful?
3Thank Mandy S
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Mandy S, We are thrilled that you had an excellent time at EDM and thank you for taking the time to write your review. We deeply thank you as well for the compliments to our team attentiveness. Please be assured, we will send them your lovely comments since that is our best reward. We would be glad to...

5,090 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4628)
Viewed
Dining (385)
Viewed
Room/Suite (775)
Viewed
Pool/Beach Area (1105)
Viewed
View from Room (219)
Viewed
Hotel & Grounds (573)
Viewed
Bathroom (88)
Viewed
Family/Play Areas (13)
Viewed
Business Centre/Function Rooms (6)
Viewed
0:36
Videos (3)
Viewed
Other (1461)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (405)
Viewed
Amenities (66)
Viewed
Beach (21)
Viewed
Infinity Pool (29)
Viewed
Pool (14)
Viewed
Presidential Suite Swim-Up (126)
Viewed
Dining (67)
Viewed
Royal Suite Swim-Up (56)
Viewed
The Hotel (26)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (57)
Viewed
Pool/Beach Area (4)
Viewed
Room/Suite (21)
Viewed
Dining (3)
Viewed
Hotel & Grounds (2)
Viewed
Family/Play Areas (4)
Viewed
Bathroom (1)
Viewed
Other (22)
07/05/2017 08/05/2017
Hotels you might also like...
Also consider these accommodations in or near Playa Maroma
8.8 km away
El Dorado Casitas Royale, by Karisma
6.4 km away
Fairmont Mayakoba
Fairmont Mayakoba
#7 of 213 in Playa del Carmen
3,571 reviews
8.8 km away
El Dorado Royale, by Karisma
El Dorado Royale, by Karisma
#3 of 11 in Playa Paraiso
9,323 reviews
Show Prices
Show Prices
Show Prices
1.9 km away
Secrets Maroma Beach Riviera Cancun
4.0 km away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,635 reviews
6.1 km away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
11,443 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $516 - $2,021 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, HotelsClick, Hotwire, Travelocity, Hotels.com, Orbitz, TripOnline SA, Cancelon, Evoline ltd, HotelsforEveryone, HotelQuickly and Priceline so you can book your El Dorado Maroma, by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from El Dorado Maroma, by Karisma staff and other travellers.
512 questions
Ask a question
Lynn
8 months ago

See all questions (512)

Questions? Get answers from El Dorado Maroma, by Karisma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was fantastic!! We got upgraded to a presidential suite which was incredible! More room than anyone should ever need!!”
madbrooksia, 25 Apr 2017 | Read review
“The staff was very accommodating, and they did special turn down service each night.”
765randyl, 24 Apr 2017 | Read review
“The rooms are beautiful, spacious and are very clean. You can't go anywhere and find a better resort.”
gcweide, 24 Apr 2017 | Read review
“Be sure to check in with your concierge early, you can pick the type of pillows you want for your bed! ”
lvl24, 24 Apr 2017 | Read review
“MIni bar is included in all-inclusive so enjoy it because it gets stocked every day.”
fujiiface, 22 Apr 2017 | Read review
5 of 5
Cancelon
USD 847* /night
View Deal
Expedia.com
Bookit.com
HotelsClick
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates