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El Dorado Maroma, by Karisma

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El Dorado Maroma, by Karisma
El Dorado Maroma, by Karisma
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3,377 Reviews from our TripAdvisor Community

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Showing 3,160: English reviews
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Reviewed yesterday NEW

Wonderful rooms and beaches. Eating establishments well maintained. Staff was very good at taking care of all group needs. There where 16 of us. No issues ever! Our group had all the different types of rooms. Each guest had a wonderful time. We enjoyed our swim up room and the bungalows very much.

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Thank tdatx2017
Reviewed yesterday NEW

We were greeted with a champagne and a easy check in. our bags were brought up to our room where we found a very elegant room with a bottle of champagne. There was nightly entertainment plus daily activities. Swim up bar in the pool. multiple five star restaurants

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Thank adamrN2782AY
Reviewed 2 days ago NEW

This was the first international trip we have been on and we had a wonderful experience. The staff was trained well and took care of us at all times. The resort is kept up and in very good shape. Thanks for your hospitality.

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Thank Donaldwheintz
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Donaldwheintz It is an honor that you were delighted in your first stay with us. Thank you for showing you appreciation to the service provided by our team. We feel proud that we have exceeded your expectations. Looking forward to welcoming you back soon, Joslin Fuentes Díaz General Manager El Dorado Maroma, by Karisma

Bismarck, ND
Reviewed 2 days ago NEW

This was by far our favorite all-inclusive resort! The employees were wonderful & always went out of the way to make us feel welcome! Grounds were beautiful, restaurants were fantastic (absolutely no wait times), entertainment was great, & employees were exceptional!

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Thank madbrooksia
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear madbrooksia, We are happy that you had an wonderful time and thank you for the time taken to write your point of view. We will let our team know your kind comments since that is our best reward. We would be thrilled to see you soon, Joslin Fuentes Díaz General Manager El Dorado Maroma by Karisma

Chicago
Reviewed 2 days ago NEWvia mobile

I have traveled all over the world and this resort is by far my favorite. The staff here is unreal, whatever you need they will bend over backwards for you, I stayed in the Maroma villa, I must mention Abimelec, Javier, Alberto, Carlos, Jorge and Marco they took great care of us for the week. I highly recommend this place...

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Thank skipurg9595
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear skipurg9595, We feel so proud that you found your favorite place at EDM among so many places that you have visited. We cannot thank you enough for your kind comments and the compliments for the team who are honored to know you opinion. It will be a pleasure to welcome you back. Joslin Fuentes Díaz General Manager El...

Huntington, New York
Reviewed 2 days ago NEW

Staying in the Palafitos was awesome! The location was perfect as we were facing South so we had a beautiful view and also could watch the sunset every night. I would highly recommend that location! Ours was the first one off the "T" and we loved it. I got some great pictures. The service there was great. Mark greeted us...

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Helpful?
Thank mariahodgkins
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear mariahodgkins, We are so grateful that you had shared your kind comments. It is a pleasure to know that we did a good job making your stay a good experience. It is rewarding to know that you enjoyed every moment. We would be glad to see you soon at EDM, Joslin Fuentes Díaz General Manager El Dorado Maroma...

eugene, United States
Reviewed 3 days ago NEW

We will go back again, great value and excellent accommodations. Everyone was friendly and very concerned about our needs. There are 5, or 6 restaurants on site, and the food was always excellent. Great presentation and taste. We enjoyed the four different pools on the property. The beach is rated in the top four in the world. Truly white sands...

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1Thank Randy L
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Randy L, Thank you very much for taking the time to write your review. We feel thrilled to know you spent an amazing time here with us. I gladly will let know your nice comments to our team. It would be a pleasure to have you back in a very near future. Joslin Fuentes Díaz General Manager El...

Denver
Reviewed 3 days ago NEW

I've already described the resort. Now for the personnel and restaurants. You can't beat the members dinners, fantastic food and entertainment. The very best restaurant is the Asian restaurant. The food is fantastic. The Chef Angel is superb, The hostess Allison welcomes you with a friendly smile and the waiters Seigio and Jose take excellent care of you. Papitas restaurant...

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Thank gcweide
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear gcweide, I would like to thank you for your comments. We are very pleased to know you enjoyed your time here. It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people. It will be a pleasure to extend your compliments to our team. We will be...

Cozumel
Reviewed 3 days ago NEW

We went to this hotel to have our final vacation as a couple as we are becomming parents! The hotel is nice and although big it has a sense of small which really is great because the service is personalized. The food is AWESOME! it isn't like all other all inclusive where they give you a whole bunch of food...

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1Thank rafaeln622
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear rafaeln622, Thank you for your wonderful review. It is our pleasure to know that you had a wonderful stay with us and that you enjoyed your stay from start to finish. Your opinion is always important and is our best reward. We will extend your compliments to our team. We hope that you will choose to visit us...

Rochester, New York
Reviewed 3 days ago NEW

By far the best vacation we've ever had. El Dorado Maroma is beautiful, the staff is friendly, the food is delicious, and the beach is perfect. We never had a hard time getting a cabana or a beach chair, you don't need reservations for dinner and we never had to wait. Our room (a junior suite), although on the smaller...

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Thank lvl24
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear lvl24, Thank you for sharing your point of view. We are so pleased you could spend a wonderful stay. We feel thrilled to hear you spent a great time with our team throughout your stay at El Dorado Maroma. It would be our pleasure to provide you another unforgettable experience, Joslin Fuentes Díaz General Manager El Dorado Maroma...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $530 - $2,082 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Maroma, by Karisma staff and other travellers.
513 questions
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Lynn
8 months ago

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Questions? Get answers from El Dorado Maroma, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Jacuzzi suite with infinity pool”
adamrN2782AY, 26 Apr 2017 | Read review
“Our room was fantastic!! We got upgraded to a presidential suite which was incredible! More room than anyone should ever need!!”
madbrooksia, 25 Apr 2017 | Read review
“The staff was very accommodating, and they did special turn down service each night.”
765randyl, 24 Apr 2017 | Read review
“The rooms are beautiful, spacious and are very clean. You can't go anywhere and find a better resort.”
gcweide, 24 Apr 2017 | Read review
“Be sure to check in with your concierge early, you can pick the type of pillows you want for your bed! ”
lvl24, 24 Apr 2017 | Read review
5 of 5