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El Dorado Maroma, a Beachfront Resort, by Karisma

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El Dorado Maroma, a Beachfront Resort, by Karisma
El Dorado Maroma, a Beachfront Resort, by Karisma
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2,990 Reviews from our TripAdvisor Community

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Showing 2,791: English reviews
Setauket, New York
Reviewed yesterday NEWvia mobile

My wife and I recently returned from El Dorado Maroma. The resort is situated on a beautiful beach. The grounds are immaculately kept. We were lucky enough to stay in the Palafitos, which are the overwater bungalows. Ana at the front desk was very helpful and Santiago, our bellman, made sure we (and our bags) made it to our room...

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Thank bugsatty
Reviewed yesterday NEWvia mobile

Oh where do I start? This is my home. I come once a year to escape and unplug. Im never forgotten, they always remember my drink.. my room preference and my food allergies. The staff are incredible. They always go above and beyond for you. The food, oh gosh! The food is amazing. The bed I just melted into and...

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Thank Jennifer C
Thornton, New Hampshire
Reviewed yesterday NEWvia mobile

El Dorado Maroma is one of the smaller resorts in the chain. Best for quiet peaceful time. Most days there are more workers than guests. Extraordinary service. Attention to details. Add homegrown organic food and environmentally friendly infrastructure, and you have a fantastic 21st century getaway

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Thank FredNH92051
Youngstown, Ohio
Reviewed yesterday NEW

Our second time at El Dorado Maroma. We returned for the human scale size of this resort and genuinely kind personal service. This time my spouse and I were traveling with another couple and three more friends. We all had a marvelous time sunning, relaxing and eating while away from the frigid temperatures at home. Even though not everyone is...

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Thank KMarilyn2015
Reviewed 2 days ago NEW

We just returned from our first trip to El Dorado Maroma, and to say it was an amazing trip would be an understatement! The staff is very attentive and go above and beyond to accommodate all of the guests. Some of our favorite staff members were Renee, Augustine and Giselle! The food is top notch! Our favorite restaurant was Mio......

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Helpful?
Thank Amanda H
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear Amanda H, Thank you for sharing your experiences here on TripAdvisor. We are happy to know that you have enjoyed the quality of our attentive service provided by our people and had fun with our team, celebrating your friend's birthday. We will let know your kind comments to Renee, Augustine and Giselle. It will be a true pleasure...

Antioch, California
Reviewed 2 days ago NEW

The Canadians-well-kept-secret. This is beyond any resort we have be in over 30 years of travel. The staff-go beyond what I would consider service, unbelievable!! The food is rated at a ten. Sandy beaches, with beautiful sunsets and rises. Many, many times, I have wished that college kids or small children weren't part of my vacation. This resort is adult...

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Helpful?
Thank CGarber51
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear CGarber51, Thank you for your review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests about your great experience at EDM. We are sure your description of our site's atmosphere will be a great help for future travelers when choosing their next destination. I will make sure...

Cambridgeshire, United Kingdom
Reviewed 2 days ago NEW

My fiancé and I stayed here for a second Christmas and extended our stay to include the New Year. It was every bit as good as it was the year before, if not better. The resort itself was much improved and the beach was wider. The seaweed problem we encountered first time was not evident when we first arrived which...

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1Thank WiltsK
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear WiltsK Thank you for taking the time to review your stay El Dorado Maroma, we are happy to know it was your 2nd Christmas celebration with us! we feel thrilled that you like the warmness and attentiveness of our team, we feel humbled about your wonderful words of encouragement,. We cannot wait to welcome you back. Joslin Fuentes...

Nebo, North Carolina
Reviewed 2 days ago NEW

Words can not describe the wonderful experience we had at this resort! The whole staff wanted to make sure that this was something we would remember forever and they exceeded our expectations. The resort is absolutely beautiful, our room was lovely and the grounds and beach were pristine! The real magic however was in the service. From Victor the front...

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Helpful?
Thank Sandi E
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

hola dear Sandi E, We appreciate your kind review form your recent vacation at EDM. Our team works diligently to provide an exceptional service and we are absolutely thrilled to hear we were able to exceed your expectations! Please be assured we will let know your gentle comments to our team, It is an amazing feeling to read such sincere...

Dallas, Texas
Reviewed 3 days ago NEWvia mobile

I will keep this short... Flying into and out of Cancun was easy especially out of DFW. Most folks spoke both English and Spanish. We took the shuttle from Lomas Travel arraged through the resort. The Lomas Travel folks were extremely friendly and easy to identify. The drive to El Dorado Maroma took about 30 minutes. The staff at the...

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Helpful?
Thank TDPatterson93
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola TDPatterson93, Thank you very much for taking the time to write this great feedback. It is very important for us to have your opinion so we can offer a better service. We feel thrilled to know you spent an amazing time here with us and also that you liked the great culinary offerings we have for our valuable guest,...

Reviewed 4 days ago NEWvia mobile

We had such a great time at this beautiful resort! The staff is very attentive and friendly. Giselle, Alex, angel, Manuel, Eloy, Elier and Sergio were amazing!! The food at the various restaurants was very good ( they do try to up sell bottles of wine- which can be annoying) but overall we had an amazing trip for the money...

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3Thank Beth L
KarismaHotelsResorts, Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Hola dear Beth L, We appreciate your feedback and your recommendation. It is so exciting to know you found our team friendly and attentive, it is a true pleasure to serve our valuable guests. If you find yourself wanting to return to our paradise someday, we look forward to that opportunity to welcome you back. Joslin Fuentes Díaz General Manager...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $542 - $1,447 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, a Beachfront Resort, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and other travellers.
405 questions
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Lynn
5 months ago

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Questions? Get answers from El Dorado Maroma, a Beachfront Resort, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We asked for a view of the ocean. we got it. Beautiful.”
 of 5 bubbles CGarber51, 16 Jan 2017 | Read review
“We had a suite on the lazy river and it was wonderful.”
 of 5 bubbles 602sandie, 16 Jan 2017 | Read review
“First floor rooms are not as private as upper floors”
 of 5 bubbles aruba2017, 12 Jan 2017 | Read review
“Palafitos were wonderful.”
 of 5 bubbles KristinJaskiw, 11 Jan 2017 | Read review
“Private beach is amazing, with at times less than 30 people.”
 of 5 bubbles fournierjoseph55, 9 Jan 2017 | Read review
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