El Dorado Maroma
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El Dorado Maroma

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Panorama at the El Dorado Maroma, by Karisma
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El Dorado Maroma
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Avg. AU$1,184 /night, 2/9 - 2/10
AU$1,237
per night
AU$1,179
per night
AU$1,121
per night

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About

#4 of 5 hotels in Playa Maroma
4.8 of 5 bubbles
Location
4.7 of 5 bubbles
Rooms
4.5 of 5 bubbles
Value
4.8 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.7 of 5 bubbles
Sleep Quality
El Dorado Maroma, a Spa Resort offers all the elements for an active, authentic and luxurious vacation experience. The resort is located on the renowned Maroma Beach, which is considered to be one of the top ten beaches in the world by independent reviewers, including Travel Channel. Along with luxurious features and ameni- ties, you will enjoy exclusive and unique experience, offering stand out cuisine created by top chefs, gourmet services and amenities such as beach butlers, full concierge service, turn-down, 24-hour room service and premium beverages. This intimate resort with 123 suites is ideal for adults, ages 18 and older, seeking relaxation, personalized service, exquisite cuisine, romance and unforgettable adventures.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Canoeing
Airport transportation
Parking
Wifi
Paid wifi
Fitness / spa changing rooms
Fitness classes
Sauna
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Snorkelling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Bath / shower
Hair dryer
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Charming
Harbour View
Languages Spoken
English, Spanish

Location

Carretera Cancun Tulum KM 55. 3, Playa Maroma, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 53 out of 100
53
Cancun Airport
36.4 km
See all flights
Aerodromo de Playa Del Carmen
15.4 km
See all flights
4.5
4.5 of 5 bubbles8,610 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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El Dorado Maroma garners high marks for its pristine beachfront location, which many guests describe as the Riviera Maya's best. The hotel's rooms receive accolades for spaciousness and cleanliness, although a few visitors suggest they could benefit from modernization. The staff's service stands out, with commendations for their attentiveness and friendliness. While the luxurious amenities and the peaceful, romantic atmosphere are highlights, some travelers question the value for money, pointing to costly services and occasional unfulfilled expectations.
Location
Beachfront
Atmosphere
Tranquil
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Lavish

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Detailed Reviews
moorephine1969 wrote a review Dec 2024
Elkhart, Indiana
5.0 of 5 bubbles
This resort was WONDERFUL. Very clean, easy to navigate. Our room was well air-conditioned, clean, and smelled wonderful (so many resort rooms have a musty smell due to high humidity). Mini bar was sufficient, nice TV with lots of english-speaking channels (normally we don't watch TV at a resort, but we did have one rainy day in which we did). Maid service was prompt and thorough.

The food at every restaurant was much better than any food we have ever had at an all-inclusive. So many great options at each restaurant, including fresh seafood (our favorite!). The only negative was the place on the resort app to make dinner reservations was glitchy. The service at the restaurants was very good...Carlos and Arturo at Lima Limon were exceptional! We never ordered room service, so I'm not going to rate that.

Bar service was top-notch, especially at the beach bar. Francisco and Rigoberto knew our standard orders, and were very helpful in suggesting new cocktails that we had not previously tried. Also, the alcohol was TOP SHELF. My husband loves Grand Marnier, and he was thrilled to be able to order it as a nightcap every night!

The beach itself is incredible....supposedly one of the top twenty most beautiful beaches in the world, according to a staff member. The sand is white and very fine....almost like powdered sugar! And it doesn't burn your feet when it is hot outside. The water is clear and multi shades of aqua and other blues. The ocean floor is the same wonderful sand....very easy on bare feet. Beach staff was great....Kevin and Manuel treated us like royalty!

The pools were fine....they were kind of cold, but I don't think I have every been at a Riviera Maya resort in December that has had a warm pool. Pool bars were terrific....Clemente took very good care of us. Activities at the pool and on the beach were nice....the entire activities staff was friendly and very interactive with the guests.

My husband and I have done a Riviera Maya all-inclusive vaction every December since 2017. Each year we try a different resort. El Dorado Maroma was the first resort that we both agree would be worth a return visit. It was just flat-out impressive in every regard!
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Date of stay: December 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Make dinner reservations early, especially if you have more than two people in your party.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerencia General, Otro at El Dorado Maroma
Responded 23 Dec 2024
Dear moorephine1969, Thank you for taking the time to share your wonderful experience at Hotel Dorado Maroma. We are delighted to hear that you found our resort to be clean, well-organized, and that your room met your expectations in terms of comfort and amenities. It is particularly gratifying to know that our culinary offerings exceeded your prior experiences at all-inclusive resorts, and we will be sure to pass on your compliments to our chefs and staff, especially Carlos and Arturo at Lima Limon. We sincerely apologize for the inconvenience you encountered with the dinner reservation feature on our app. Your feedback is invaluable, as it helps us identify areas for improvement. It is great to hear that our beach and pool facilities, along with the exceptional service provided by our team, contributed to your enjoyable stay. We are thrilled that you consider Hotel Dorado Maroma a destination worthy of a return visit, and we look forward to welcoming you back in the future. Best regards, Hotel Dorado Maroma
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CharlieWest96 wrote a review Nov 2024
Letchworth Garden City, United Kingdom
+1
5.0 of 5 bubbles
We’ve just returned from our 11-night honeymoon, and everything was absolutely perfect! From our arrival to our departure, we were incredibly well looked after by the amazing staff at the hotel.

We booked our trip through TUI during the 2023 Black Friday sale and upgraded to premium, which was definitely worth the extra cost. After a long wait at customs (over 2 hours), we were finally on a small coach with two other couples for a 50-minute journey to the hotel, including drop-offs.

We stayed in a Junior Honeymoon Suite (Room 741), which was massive! The room featured a huge, comfy bed, a living area, a balcony with a loveseat, an indoor/outdoor shower, and a jacuzzi bath. We were on the top floor, so it’s important to note that there are no elevators—something to keep in mind if you have mobility concerns. However, this wasn’t an issue for us, and we had a stunning sea view, which was absolutely breathtaking.

The beach is easily one of the best I’ve ever been to. The sand is incredibly soft, and the sea is crystal clear (and warm in the afternoons). The team does an excellent job of keeping the beach clean and removing any seaweed. One of our highlights was heading down to the beach at 6:30 AM on our first morning to watch the sunrise—it was an unforgettable experience.

During the day, there was always something to do, thanks to the amazing entertainment team. From beach/pool volleyball to salsa dancing, table tennis tournaments, arts & crafts, and cooking classes, there was a variety of activities every hour from 9:00 AM to 4:00 PM. It was a great way to meet other guests and interact with the entertainment team. A huge thank you to Alex, Chris, Hazel, Gustavo, and Griss for making our time so enjoyable and for making us feel so welcome. A special thanks also to Karen for the arts and crafts sessions; it was wonderful to meet you all!

The food and drinks were fantastic. From fresh fish to mouthwatering tacos, every meal was a treat! My wife and I both have a dairy allergy, which we were initially concerned about, but the staff were fantastic in accommodating us. Every time we entered a restaurant, we were asked about allergens, and the waitstaff were always helpful in guiding us through the menu. Our main waiter was Ezequiel, and he was absolutely wonderful. His warm smile and attention to detail made our dining experience even more special.

On our second day, we met Eric, our concierge, who went above and beyond to make our stay perfect. He helped us book restaurant reservations and provided useful information about the hotel and the surrounding area. We even spent over an hour chatting with him one day, and despite him having only worked at the hotel for a month, he was incredibly knowledgeable and personable. A big thank you to Eric for all your help!

We also treated ourselves to a beachfront massage, which was well worth the money! Eva and [name of second therapist] provided us with the best massage we’ve ever had. Listening to the waves in the background while getting pampered was pure relaxation.

Overall, we had the most amazing honeymoon, and we are so grateful to everyone who made our stay so special. Thank you for an unforgettable experience!
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Date of stay: October 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Take some spare money for tips!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerencia General, Otro at El Dorado Maroma
Responded 7 Nov 2024
Dear CharlieWest96, We are delighted to hear that you had a perfect 11-night honeymoon at Hotel Dorado Maroma! Your kind words about the amazing staff, the beautiful Junior Honeymoon Suite, the stunning beach, and the fantastic food and drinks truly warm our hearts. We are thrilled that you enjoyed the activities organized by our entertainment team and that our team members like Alex, Chris, Hazel, Gustavo, Griss, Karen, Ezequiel, and Eric contributed to making your stay memorable. It's wonderful to know that you appreciated the special touches like the allergy accommodations and the beachfront massage by Eva and the second therapist. Your feedback is invaluable to us, and we are grateful for your appreciation. Thank you for choosing Hotel Dorado Maroma for your dream honeymoon, and we look forward to welcoming you back for more unforgettable experiences in the future! Warm regards, Hotel Dorado Maroma
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Rachel M wrote a review Jan 2025
+1
5.0 of 5 bubbles
My husband and I loved our stay at El Dorado Maroma. The beach is beautifully maintained and I've never before felt such soft, velvety sand. Staff are out on the beach, cleaning up seaweed and plowing the sand everyday before the sun comes up (I wake up early and enjoyed watching this process on more than one occasion). Staff are extremely friendly and ALWAYS make a point of greeting guests in passing. The grounds and facilities are well-maintained and the landscaping, orchid garden, mural, fountains, and pools are beautiful. This is a smaller resort and the experience felt much more relaxing than other resorts we've visited - very laid-back, safe, and comfortable. The activities staff were great - painting ceramic pots and sun hats, salsa lessons and the guacamole-making contests were my favorite. Special thanks to Kevin, Marco, Gus, Alex, Chris, and Osuaklo for the entertainment and enthusiasm. Evening entertainment included a Mexican fiesta night with authentic food and dancers, a country music night, and a night of entertainment by fire dancers on the beach. The food is terrific - we loved meals (breakfast, lunch, and dinner) at Papitos best. On the beach, Armando always made sure we had comfortable lounge chairs and the perfect amount of sun and/or shade. But, our absolute favorite times were our evenings spent with bartender-extraordinaire Carlos, and fellow guests, at the Beach Bar Papitos. Carlos made sure that we all had a great time, conversation, and a tasty drink (or one of a variety of shots) in-hand. We'll be back, for sure!!!
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Date of stay: January 2025
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerencia General, Otro at El Dorado Maroma
Responded 1 week ago
Dear Rachel M, Thank you for your wonderful feedback regarding your recent stay at El Dorado Maroma. We are delighted to hear that you and your husband enjoyed the natural beauty of our beach and the meticulous upkeep of our grounds. Our staff takes great pride in providing exceptional service, and it brings us joy to know that their friendly greetings and attentiveness contributed to your relaxing experience. We are thrilled that you participated in our activities and enjoyed the evening entertainment, as we believe these moments enhance our guests' stay. It is also gratifying to hear that you savored the culinary delights at Papitos and found our bartenders, especially Carlos, to elevate your evenings at the Beach Bar. Your kind words are truly appreciated, and we cannot wait to welcome you back for another memorable stay. Best regards, Hotel Dorado Maroma
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Sarah27 wrote a review May 2024
London, United Kingdom
5.0 of 5 bubbles
We are well travelled in the Caribbean but this was our first visit to this area of Mexico and the hotel far exceeded our expectations.

We travelled with Tui in the premium cabin, well worth the extra and better than BA in my opinion. However Cancun airport was chaos with massive queues and no organisation and would be the ONLY reason I would not return.

We had a honeymoon suite on the second floor with views over the pool, large balcony with daybed, table and chairs, easily the largest room we have ever had with seating area with sofas, loads of storage, stocked mini fridge with soft drinks, water, beer, crisps and chocolate. Large bathroom with jacuzzi bath, indoor and outdoor shower and lovely toiletries. Housekeeping superb, room spotless and the evening turn down service was a real treat with music turned on, replacement towels, chocolates and water placed on bedside tables. The fridge contents were also replenished daily.

We loved having the choice of different restaurants and our concierge was really helpful in making our reservations. We had breakfast most mornings at Lima Limon after a walk on the beach at sunrise and returned there for lunch. The guacamole and tempura shrimp tacos were excellent. Papitos served a wonderful oriental menu in the evening with excellent sushi and on some evenings a molcajete menu where grilled fish, meat and vegetables are served in huge granite bowels and should not be missed! Main meals generally started with tortilla chips and dips and portion sizes are generous. We also ate in the Italian restaurant and Caribbean Grill, both were excellent but Caribbean Grill was very over air conditioned and was not a relaxing experience as we were cold.

The beach is absolutely stunning with powder soft white sand which never seemed to get hot. There were ample sunbeds and excellent bar service to your lounger from the very friendly and hard working staff. Whilst we had amazing hot sunny weather it was also really windy which brought the seaweed in, this was cleared by staff working tirelessly in the hot sun. We didn't use the main pool preferring the Bar 24 pool which we often had to ourselves and enjoyed the swim up bar. You can walk in both directions along the beach, it is very unspoilt with dazzling white sand.

My only small complaint was the lack of a defined bar area with adequate seating. The main bar is between the pool and beach with only a few swing seats and some very uncomfortable rattan sofas. I feel this could be improved by providing more tables and chairs as it is such a pretty area in the evening lit up with fairy lights. It would also provide more seating for the evening entertainment which is in the same area.

We thoroughly enjoyed our holiday and would like to thank all the staff who gave us such excellent service and are a credit to the hotel.
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Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephany Lopez, Otro at El Dorado Maroma
Responded 13 May 2024
Dear valued guest, Thank you for choosing Dorado Maroma for your first visit to this area of Mexico. We are thrilled to hear that your experience far exceeded your expectations and that you found our hotel to be exceptional. We appreciate your detailed feedback regarding your journey, including your experience with Tui and the challenges you encountered at Cancun airport. We apologize for any inconvenience caused and will certainly relay your concerns to the appropriate teams for improvement. It's wonderful to hear that you enjoyed your honeymoon suite with its stunning views and ample amenities. We're delighted that our housekeeping team provided superb service and that you found the evening turn-down service to be a special touch. Your compliments regarding our dining options and the helpfulness of our concierge are truly appreciated. We are glad that you had the opportunity to indulge in a variety of culinary experiences and that our staff contributed to making your stay memorable. We will take note of your feedback regarding the Caribbean Grill's air conditioning and the seating arrangements at the main bar area. Your suggestions are invaluable as we continuously strive to enhance our guests' experiences. Thank you for recognizing the hard work of our staff. We are honored to have served you, and we hope to have the pleasure of welcoming you back for another unforgettable holiday in the future. Warm regards, EDM
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Paul Mason wrote a review Aug 2023
Hibaldstow, United Kingdom
5.0 of 5 bubbles
Arrived on 7th Aug for a 2 week stay and have had the most enjoyable holiday at this hotel.

It is a quite and relaxed adults only resort which is exactly what we were looking for. The staff have been amazing, they can't do enough for you to make your stay the most memorable ever.

My wife left her watch on the beach one day and when we realised we returned early evening to find it had gone. This was then reported to the staff and the next morning at breakfast security turned up with the watch in a sealed bag, a staff member had found it and handed it over to security, that for me showed how much you can trust these people.

The entertainment team are very good with no pressure at all to take part in activities. I've enjoyed the games of beach volleyball with them & on one of the days they took us out on a kayak to do some snorkeling at no extra cost, a day to remember for us. They have taught us to paddle board as well which can be done everyday, again all in the price.

This resort has the best beach I've ever been on with pure white sand for as far as can see with so much room for the spaced out sun beds.

No complaints with the food which is all waiter service with no buffet style restaurants which makes meal times all the more relaxing and enjoyable.

Rooms are kept exceptionally clean and the all inclusive mini bar is topped up everyday with beer, soft drinks, crisps, chocolate, tea & coffees.

I am writing this with still 2 more days to go on this fantastic holiday, I intend to enjoy every minute of our remaining time left.

Thank you to everyone at the El Dorado Maroma for an unforgettable holiday. ❤️
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karisma Hotels, Guest Services / Front Office at El Dorado Maroma
Responded 21 Aug 2023
Dear Guest, First of all, I would like to thank you for choosing El Dorado Maroma for your recent stay, we deeply appreciate the time you invested to share your experience, I will share it to every member of our team, mainly to all of those who provided such a great service to you and made your stay more enjoyable. I am looking forward to serve you in a near future, and we hope you had a great trip back home Sincerely General Manager
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suziq2Texas wrote a review Mar 2024
texas
+1
5.0 of 5 bubbles
53 trips and counting to Maroma over the past 15 years.
Im a service snob. I like to feel like Im on vacation yet feel like the staff is personable and kind. The staff is the reason we have been to this resort so many times. It doesnt hurt thst the beach and grounds are gorgeous and its small and intimate- perfect romantic couples getaway. We have tried other resorts in area but finally quit trying as NOTHING comes close to the Maroma magic.
Theres an abumdance of beach chairs, umbrellas, beach beds. The sand is soft baby powder white- not hot and the seaweed has been mainly absent the past 18 months. If there is some from a storm or Norte the staff is out before you wake up clearing it.

There are many types of rooms....all on or very close to or within 30 second walk to beach.

The food is gourmet- not your run of the mill buffets that have same tired food daily. These are gourmet meals that you order off a menu in nice restaurant. Want a quick bite at lunch..
No problem..walk down to lima limon in your swimsuit and sit at table on the beach..or throw on cover up and have a bite at Papitos beachside palapa....or have 24 hr room service.

The beach bar with swings is a popular daytime hamgout and switches to night time entertainment with live musicians poolside/ beachside most nights.
If you are looking for a spring break huge hotel, rowdy, loud beer dronking games 24/7 18yo crowd this isnt your place.
If you want great food, service that cant be beat, gorgeous beach and grounds, romance unlimited...you have found it.
It usually only takes one visit to become a Maromaholic. The vast majority of their guests are repeat guests!

Thank you Noe and Elisa for the outstanding job you do. Its obvious you and the staff love Maroma❤️

See you in May for #54

Suzi and Terry
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Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephany Lopez, Otro at El Dorado Maroma
Responded 27 Mar 2024
Dear Suzi and Terry, We are thrilled to hear about your wonderful experiences at Maroma over the past 15 years. Your loyalty and kind words are truly appreciated. At Hotel Dorado Maroma, we prioritize providing exceptional service and creating a romantic and intimate atmosphere for our guests. We are delighted that you have found our beach, grounds, and gourmet dining to your liking. Our staff, including Noe and Elisa, are dedicated to ensuring every guest has a memorable stay. We take pride in offering a serene environment, perfect for a relaxing getaway. Your feedback is invaluable, and we cannot wait to welcome you back for your 54th visit in May. Thank you for choosing Hotel Dorado Maroma. Warm regards, Hotel Dorado Maroma
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Dianne A wrote a review Jan 2024
5.0 of 5 bubbles
This intimate, clean, quiet, small but very accommodating resort is complimented by the beautiful beach. Loved sundeck pool lounging with premium drinks. The Pina Coladas made a better dessert than an all-day drink, and you will want to save room instead for the wonderful food. There were two restaurants that served breakfast and lunch, but different offerings. We would have liked to have seen the breakfast and lunch menus change up a bit throughout the week, but it forced us to try something different each time or re-order a new favorite. No buffets here; just personalized service with every detail of your previous dining preferences remembered. The five dinner options were so good we visited two twice. We wish we could remember everyone's name to list here, but the truth is, everyone throughout the resort seemed to know us and our favorites making us feel very special. An example is Jesus bringing us fresh squeezed orange juice at Papitos every morning which Andres saw to it we got when Jesus was off. The activities coordinator we know as Pineapple started our day with a burst of energy, an infectious smile, and question of the day; and our butlers, Manuel or Alex, greeted us every morning to see if there was anything we needed to enhance our already exemplary experience. The ice we requested in our room the first day was repeated throughout our stay. The oversized balcony facing the pool was a comfortable way to end our day, and the tropical gardens and orchid displays were lit perfectly for an evening stroll. We encountered impeccable service not only at meals, but by everyone we came in contact with that contributed to the beauty, cleanliness, and comfort of this resort. Highly recommend. We can't wait to return.
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Date of stay: January 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: We did not consider this a party resort. More low-key, intimate and quiet. Not your...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephany Lopez, Otro at El Dorado Maroma
Responded 29 Jan 2024
Thank you so much, Dianne A, for taking the time to share your exceptional experience at Hotel Dorado Maroma. We are delighted to hear that you had a pampering and relaxing week, enjoying the beauty of Marina Maroma. We appreciate your kind words regarding the cleanliness, quietness, and accommodating nature of our resort. It brings us joy to know that you loved lounging by the sundeck pool with premium drinks and found the Pina Coladas to be a delightful treat. We also take pride in offering a wonderful dining experience, with personalized service and a variety of options. Your feedback about the breakfast and lunch menus is duly noted, and we will take it into consideration as we strive to enhance our guests' experience. It warms our hearts to hear that you felt special and well taken care of by our attentive staff. We will certainly pass along your compliments to Jesus, Andres, Pineapple, Manuel, and Alex, as they will be thrilled to know that they contributed to making your stay exemplary. Your mention of the impeccable service and the beauty of our resort is truly appreciated. Thank you for highly recommending Hotel Dorado Maroma. We can't wait to welcome you back for another exceptional experience. Until then, take care and best regards from all of us at Hotel Dorado Maroma.
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Jim E wrote a review Jan 2025
Philadelphia, Pennsylvania
4.0 of 5 bubbles
we went for a week, December 19-26. There were good and some minor bad aspects of it.

Place was very clean for the most part. The room we had was spacious, modern and clean. Beach was beautiful, resort was maybe 60% booked so getting a spot at the beach was not a problem. Our section was adults only so we really did enjoy that. Beach was gorgeous, they had kayaks and stand up paddle boarding available, along with a catamaran trip included in our package.

When we arrived, we were told that we would need reservations for dinner, something I was not a fan of, but we made them. They also put a $500 hold on my credit card, but I was not charged for any incidentals. Remember to bring an ac charger for your phone, there is no place other than an outlet to plug into. Just about every time we went to dinner, the restaurants were rather empty which was good for us. If you are looking for an open buffet, this resort only had one of them, the other restaurants were sit down with waiter service. The regulars told us about room service, so we used that several times. We did find the ice cream store; the workers did not tell us about that. Nowhere did we see a place to get food to eat by the pool, last year the resort in Cancun had a couple of grills by the pool open. Other than the ice cream shop, there was no place to get any snacks without paying for them in the gift shop.

We found that many of the people there were regulars that bought into the place, they say it is not time share. They seemed to get more attention and knew what was going on. They did tell us there was a new management company and they were working out things such as the daily interactions with the customers. Communicaton as to what is going on there was lacking, we found out there was a beach BBQ the one day only because we were sitting there when they were setting up. There was no daily or nightly entertainment for the most part, might have been a DJ at one of the pools one night, but we were not informed.

My girlfriend and I both thought something was a bit off, while the resort was beautiful, it just seemed like something was missing. Could be the lack of entertainment, we weren't looking for a big show just something to do at night for an hour or two, nothing to snack on during the day or the lack of communication, but we decided we wouldn't plan another vacation there.
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Date of stay: December 2024
2.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: bring an ac plug for your cell phones, they do not have anything to plug just your cord into and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kathy S wrote a review Jan 2025
+1
5.0 of 5 bubbles
We have been to the Eo Dorado Maroma 5 or 6 times. Our favorite resort! We were celebrating my 70 birthday! First, the service was top notch. Kind and friendly resort employees. At Lima Lemon the chefs,Fidel and Juanita provided delicious dishes. Mine was the tortilla soup and my husband's was the tuna dish. Alberto,Armon, Angel,Carlos, and Felipe were topnotch waiters! Loved talking with them. Mio was our favorite restaurant. Dorado and Eduardo were so kind and excellent service there. The Minestroni, prosciutto salad, and spinach shrimp pasta was delicious! And our favorite bar was right beside the beach. Diego and Leobardo were a treat. Our Lomas driver to the airport, Lucio,was even wonderful. Kevin,planned wonderful nightly entertainment! Wonderful variety of music and Mexican festival.
The only negative remarks about our vacation is we were celebrating my 70th birthday and my husband requested a birthday cake with Jonathan, who is with Exotic Travelers, since we are members. He said he would take care of it. No problem! No Cake was presented and the servers knew nothing about it. 😑
The room amenities were lacking as well. We have always had small bottles of lotion, a small package of Qtips, and hand soap for the sink area. There were none. Our shower wasn't cleaned while we were there.
We will be returning and January is the perfect time to go. Beach is beautiful and temperature is perfect!
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Date of stay: January 2025
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: January is the time to visit. March was really crowded when we wrre there.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerencia General, Otro at El Dorado Maroma
Responded 1 week ago
Dear Kathy S, Thank you for your kind words regarding your recent stay at Hotel Dorado Maroma, especially while celebrating your special milestone birthday. We are delighted to hear that our staff provided exceptional service and that you enjoyed the culinary offerings at our restaurants. We sincerely apologize for the oversight concerning the birthday cake. It is our aim to create memorable experiences for our guests, especially during significant celebrations. We will ensure that this feedback is communicated to our team to enhance our service delivery. Additionally, we appreciate your comments regarding the room amenities and the cleanliness of your shower. Your insights are invaluable in helping us improve our guest experience. We are grateful for your continued loyalty and look forward to welcoming you back in January for another wonderful stay. Warm regards, Hotel Dorado Maroma
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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melanie wrote a review Sept 2024
5.0 of 5 bubbles
My holiday at the Hotel Dorado Maroma was absolutely unforgettable. From the moment I arrived, I was greeted with incredible warmth. The beach is dreamy, with crystal clear waters and white sand, which made spending my days relaxing in front of the sea the best. Every meal was a delicious experience; I couldn’t decide if I preferred fresh seafood or Mexican dishes served in restaurants. One of my favorite moments was when I took a sunset kayak tour, the view was spectacular! The staff was always attentive, from small attentions to organizing fun activities. The spa was another great success: I went completely renovated! Without a doubt, it was the perfect getaway to disconnect and enjoy paradise

Thanks to the animation team haza, chris, adrian, alex, gricel, erik
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Automatically translated
Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
StephLB_13 asked a question Jan 2025
Calgary, Canada62 contributions65 helpful votes
Hi. Wondering if there are pickleball courts at this resort?
Answer from Anne L
5 contributions3 helpful votes
No, none at all.
Answer from Noémie G
1 contribution1 helpful vote
Everything is free with the exception of the Starbucks they have on site and souvenir shops, obviously. The only money you would spend there otherwise would be for tips, which are obviously always a good way to have the employees be extra friendly and accommodating (although the service there is amazing in general).
atalbanian asked a question Oct 2024
Glen Ellyn, Illinois96 contributions4 helpful votes
Are any junior suite rooms with 2 beds or a sofa bed
atalbanian asked a question Oct 2024
Glen Ellyn, Illinois96 contributions4 helpful votes
Are any junior suite rooms with 2 beds or a sofa bed?
Answer from 598ch
10 contributions5 helpful votes
You can call the hotel to find out about daily activities. Sometimes the fire shows are dependent on the wind factor for the day. They have an activities counter that can help you schedule pretty much anything!
Voyage64400308785 wrote a tip Yesterday
1 contribution
5.0 of 5 bubbles
"The beds and chairs along the beach can fill up - especially on weekends - so go grab your spot early."
Read full review
Ryan M wrote a tip 6 Feb
1 contribution
5.0 of 5 bubbles
"Just come"
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Jody M wrote a tip Jan 2025
League City, Texas9 contributions1 helpful vote
5.0 of 5 bubbles
"Upgrade your room to the beach front, bring a yeti or cold cup. Ice melts fast "
Read full review
dboverhoff9313 wrote a tip Jan 2025
Chattaroy, Washington29 contributions
5.0 of 5 bubbles
"Lomas travel will handle all your transportation needs. They are top notch."
Read full review
Wayne C wrote a tip Jan 2025
New Jersey69 contributions43 helpful votes
5.0 of 5 bubbles
"Stay as long as you can!"
Read full review
Not the right property for you?
There are more places to choose from in the Playa Maroma area.
PRICE RANGE
AU$864 - AU$1,167 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado maroma, a beachfront resort, by karisma hotel playa del carmen, el dorado maroma hotel, el dorado maroma resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
123
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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EL DORADO MAROMA - 2025 Prices & Reviews (Playa Maroma, Mexico) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about El Dorado Maroma
Which popular attractions are close to El Dorado Maroma?
Nearby attractions include Cirque du Soleil Joyà (5.4 km), Tres Rios Ecopark (3.8 km), and Jungala Aqua Experience (5.6 km).
What are some of the property amenities at El Dorado Maroma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Maroma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Maroma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Maroma?
Yes, free parking is available to guests.
What are some restaurants close to El Dorado Maroma?
Conveniently located restaurants include Sotavento, Casa Amate, and Tinta Del Pulpo.
Are there opportunities to exercise at El Dorado Maroma?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does El Dorado Maroma have airport transportation?
Yes, El Dorado Maroma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Maroma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Maroma offer any business services?
Yes, guests have access to a business centre and a banquet room during their stay.
Which languages are spoken by the staff at El Dorado Maroma?
The staff speaks multiple languages, including English and Spanish.
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