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Secrets Maroma Beach Riviera Cancun

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Secrets Maroma Beach Riviera Cancun
Secrets Maroma Beach Riviera Cancun
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11,406 Reviews from our TripAdvisor Community

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There are newer reviews for Secrets Maroma Beach Riviera Cancun
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Showing 10,196: English reviews
Lititz, Pennsylvania
Reviewed 22 April 2014

My husband and I just returned from our honeymoon at Secrets Maroma Beach which happened to be our first trip to Mexico. After hearing lots of horror stories before leaving we weren't sure what to expect. Upon arriving we were given a glass of champagne and cool towel while checking in (check in was painless). Just a quick tip.. immediately...

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Helpful?
3Thank Heather K
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for the review and hope you decide to come back in the future. We believe there are many benefits to the preferred suite categories, too many to name! I will encourage you to send me an email next time you wish to reserve and I will be happy to explain them all! Sincerely, Romina...

oklahoma
Reviewed 22 April 2014

"Its a pleasure", was the response anytime my wife or I said thank you. It was our first AI and I was suprised in the service that was upheld from the concierges to the beach attendants. Upon being picked up at the airport and whisked to smb I was then carted to Preffered club lounge where we were checked in....

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2Thank Anh-voi-Em
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for submitting your review. Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Azle, Texas
Reviewed 22 April 2014

A very nice resort. Could it have been a little bit better, as with anything, of course, but then again, I am not going to complain about the little things. Was it a great resort...YES. Was the food excellent....YES. Was the beach wonderful...YES. Was the entertainment very good...YES. The oceanfront room was wonderful. The "Preferred Club" was really a waste....

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Helpful?
Thank Rob S
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, I loved how dinamic your review was with all the YES . We cant wait to see you again. Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Trophy Club, Texas
Reviewed 22 April 2014

My wife first experienced this resort for a wedding that she was a bridesmaid in. I did not make it on the that trip but we went back 2 months later because of how much she liked it. Resort is beautiful, staff is friendly, and the food was excellent. We will be going back in 2 weeks.

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Thank Scobey40
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for your comments, we will be waiting for you with open arms! Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Surrey, Canada
Reviewed 21 April 2014

Unfortunately we stayed ONLY 3 nights, April 6-8, 2014 at Secrets Maroma. It's a very beautiful resort with lots of things to do if you participate in the various activities put on by the energetic and friendly entertainment team. Also a special thanks to Oscar for helping me with my tennis game at the tennis clinic. You can also relax...

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3Thank Peter C
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for this review! We look forward serving you again in the near future. Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Harlington, Middlesex
Reviewed 21 April 2014

My husband and I have just returned from this hotel and had a great time, however a few things to beware of. On arrival after a very long flight we were greeted with a glass of bubbles, very nice until you are put at a table for an hour with somebody who turns out to be a rep for the...

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2Thank TheSpoards
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for the comments, we will review them more carefully and see if we can take action on the items you mentioned. I would like to point out that we have 9 labels of wine included and over 200 labels in the house. We feel there is plenty with 9 since that is more than...

Medway
Reviewed 21 April 2014

We stayed at the Maroma beach for 2 weeks in March. From the moment we arrived to the moment we left the hotel our every need was met and often anticipated before we had to ask. The customer service at this hotel is second to none, the beach is gorgeous, the food is wonderful. Plenty of choice of restaurants, but...

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1Thank TrippingSue
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for your wonderful comments and the five star review! We do consider Secrets Maroma as a Romantic Resort, however, you might find people sometimes that come to stay at the resort not being on a couple. We do mail the postcards every 3 days, keep in mind postage in Mexico takes a lot longer...

Nashville, Tennessee
Reviewed 20 April 2014

Good resort, not great. Don't waste your money to upgrade to "preferred club." No extra perks except access to a private lounge, and they will hassle the "preferred guests" to join the time share club. Did not receive daily newspaper and highly disappointed with the small variety of in -room alcohol choices (one airplane size bottle of vodka, whiskey and...

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7Thank Amanda S
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, We are very sorry we did not meet your expectations as we actually aim to succeed in every way. I will encourage you to contact me so we can discuss this further. Sincerely, Romina Pizzuti Social Media info.semrc@secretsresorts.com

Lodi, California
Reviewed 19 April 2014

What can I say.............looking for a 5 star resort with everything from great food,beach, relaxation and entertainment............stop looking..........we had the best time ever. Very low key, no reservations for the restaurants, two down at the beach steak and seafood, men you can wear your shorts in there and ladies a swim coverup.Nightly entertainment fun staff and nice long walks on...

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2Thank realesatelady
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, We actually thank you for theis wonderful review! Loved the tittle too. We look forward serving you again in the near future, if there is anything I can do for you, please let me know. } Sincerely, Romina Pizzuti Social Media info.semrc@secretsresorts.com

Reviewed 19 April 2014 via mobile

We had a lovely time at the hotel, however our experience was ruined by the in-house sales team selling time share. On day one we were roped into their sales presentation, we turned the offer down and they came in with a closing offer which was hard to refuse. It was 3 holidays with them for £1800. We specifically checked...

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25Thank Chris S
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, We are very soory to hear that, I have reported this to the Unlimited Vacation Club for follow up. I would really like to know how was your stay at the resort. Please keep my contact information and let me know if there is something we can do for you. Sincerely, Romina Pizzuti Social Media info.semrc@secretsresorts.com

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Free Internet
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 

Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $559 - $1,654 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Reservation Options:
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen
Hotel Style:
#2 Top resorts Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#4 Green Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Maroma Beach Riviera Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for either room on the beach or room with swim up pool”
johngilfoil, 28 Apr 2017 | Read review
“If you are not into the "party pool" scene then get a swim out room or rent the sea side cabana for only $50 per day.”
escott6371, 28 Apr 2017 | Read review
“Request a room on the fourth floor. If one isn't available ask to switch when one is. The view is much better!”
  • The view from the second floor in building 25. Not much view of the beach!
  • The view from room 2543. Great view of the beach.
144jamesg, 27 Apr 2017 | Read review
“In order to see the ocean I would recommend a 2nd or 3rd room.”
vgd1962, 26 Apr 2017 | Read review
“The "penthouse" rooms above the main building are incredible. Soaking tub on the outdoor deck and super view of th property.”
X7956TPjenniferd, 25 Apr 2017 | Read review
5 of 5