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Secrets Maroma Beach Riviera Cancun

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10,614 Reviews from our TripAdvisor Community

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There are newer reviews for Secrets Maroma Beach Riviera Cancun
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Showing 9,504: English reviews
A TripAdvisor Member
1 review
Reviewed 12 November 2013

This is an amazing Adults Only Resort. The service is excellent. The staff is very attentive. The restaurants are very good with a great variety of menu options. The resort is absolutely beautiful. Highly recommend!!

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Thank A TripAdvisor Member
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you very much for submitting your wonderful review, we are very glad you enjoyed our resort and hope to see you back in the near future. Sincerely, Romina Pizzuti Social Media info.semrc@secretsresorts.com

Atlanta, Georgia
Reviewed 12 November 2013

I attended Secrets Maroma Beach in Cancun for a Wedding. The beach wedding was beautiful. The resort was nice and the room was very nice. However, there were some things that I believe Secrets can improve on: first, customer service was not consistent- when it involved the possibility of a tip the service was awesome. However, when it involved merely...

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Helpful?
4Thank KaykayMom
RafaelCordova, Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you for having chosen Secrets Maroma Beach among all available options. I apologize for not having exceeded your expectations regarding the service. Hi quality service has always been our policy and I am very sorry if you have other different opinion. I would like to have another opportunity to show you how we have the best staff...

Playa Del Carmen Cp
Reviewed 12 November 2013

Everything from the time we stepped out of the van to when we had to leave was exceptional. Could not ask for a better experience. Clean rooms, comfortable beds/pillows. Attended a wedding here, danced the night away at Desires, ate the awesome breakfast buffet at World Café. Would definitely recommend this place

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Helpful?
Thank Yvette B
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, We are thrilled you had such a good experience at our resort, thank you so much for giving us a five star rating, we look forward seeing you again in the near future! Regards, Romina Pizzuti Social Media info.semrc@secretsresorts.com

Playa Del Carmen Cp
Reviewed 12 November 2013

Totally recommend it! My wife and I stayed in the honeymoon suite that was absolutely stunning! The service all around the resort was incredible! Food was amazing! Pools amazing! Beach amazing! A must!!

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Helpful?
Thank Bryan Mr W
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you very much for giving us a five star review, and congratulations on your wedding! We are glad you choosen our resort for this wonderful time in your life and hope to see you back home for your first anniversary! Sincerely, Romina Pizzuti Social Media info.semrc@secretsresorts.com

Los Angeles
Reviewed 12 November 2013

Overall, this is a very nice resort, although it is HUGE!!! It is just my personal preference that I don't like somthing this large. I prefer a more intimate, boutique hotel. Zoetry is a sister property up north a bit in Puerto Morales, that is a better hotel, but the beach there is not as pretty and it is much...

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Helpful?
2Thank punkin44
RafaelCordova, Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you very much for your time sharing your experience with other travelers and also for having chosen Secrets Maroma Beach. Criticism is never bad, criticism are the best way to improve. At SMB we understand how important is to listen our clients. I took note of all your comments. I really hope you can come and visit...

Playa Del Carmen Cp
Reviewed 11 November 2013

The staff is very helpful, and friendly. We had no issue getting our bags or room service, or toiletry items, sent to our room. They called to make sure we had everything we needed, at least twice! Great variety of restaurants to choose from, great food and variety of things to do. Spa was very clean and wonderful!!

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Helpful?
Thank Joshua S
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear Joshua, Thank you for staying at Secrets Maroma Beach, we enjoy reading reviews of satisfied guests. We also thank you for giving us a five star rating, hope to see you back in paradise real soon, and remember, if there is anything I can assist you with, I will be gald to do so. Sincerely, Romina Pizzuti Social Media...

Sevenoaks, United Kingdom
Reviewed 11 November 2013

My boyfriend and I stayed here for 10 nights in October and had a fantastic holiday. The hotel was amazing - Very clean, large spacious bedrooms, jacuzzi bath fit for 2 people, good choice of restaurants, superb outdoor spa, outstanding beach and impeccable service from extremely friendly staff who try to accommodate your every need. Just a few reasons why...

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Helpful?
2Thank LaurenOReilly
RafaelCordova, Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you very much for your comments. As you said, we use them to improve and keep going forward to the perfection. I am very happy that you had experienced a holiday as a pure paradise. We hope to have again the opportunity to serve you in the future. Sincerely, Rafael Cordova Resident Manager Secrets Maroma Beach info.semrc@secretsresorts.com

Willow Grove
Reviewed 11 November 2013

Have been less than impressed. Two days only into the week and wishing we were somewhere else. Screwed up celebrations recognitions, a proposal plan, just overall disappointed. Hawked us from moment of arrival for 90 min presentation to sell us timeshare, shady sketchy tactics utilized. It was bad. Coupons provided that really cheapen the overall feel of the trip. All...

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Helpful?
9Thank JoMankus
RafaelCordova, Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you very much for having chosen Secrets Maroma Beach and bring all your family. I apologize for the first impression you had of us, but I assure you that we do all our best in order to satisfy all our guest and exceed their expectations. After your talk with our chief concierge, we hope to have changed...

Playa Del Carmen Cp
Reviewed 11 November 2013

This resort was referred to us by a couple that honeymooned here. They were at the resort three years ago and had no complaints. We just returned about two weeks ago and I wish we could say the same. Day one we arrived to a room that felt moist and smelt musty. The lights were not working in the bathroom...

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Helpful?
5Thank Kristin J
RafaelCordova, Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you for visit us. I apologize if you didn't had the vacations you deserve. In Secrets Maroma Beach we are looking always for the continuos improvement and all your comments help us to keep going forward. I can assure you a couple things: at the lobby and the restaurants, we have a temperature of 73-74 degrees. Regarding...

Burlington, Wi
Reviewed 11 November 2013

My husband and I stayed here the last week in October to celebrate our 15 year wedding anniversary. The first couple of days it rained pretty steadily but that didn't bother us at all. We were able to meet a lot of different couples from all over the place. There was a covered bar area with a pool table and...

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Helpful?
1Thank GoforWags
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, I very much enjoyed reading your review, it is great you made friends in our resort! I'm also proud that Alejandro provided such a good service and I will be sure to pass your message to the bartenders at the pool! You already said you will be coming bck , I will take that as a promise and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 

Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $602 - $1,258 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Reservation Options:
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen
Hotel Style:
#2 On the Beach Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Maroma Beach Riviera Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room pool was cold in November”
 of 5 bubbles lindahK4941BN, 7 Dec 2016 | Read review
“get an ocean view. The animals are down below!”
 of 5 bubbles RitaS371, 6 Dec 2016 | Read review
“We like top floor”
 of 5 bubbles claudinewebster, 6 Dec 2016 | Read review
“Make sure your men take pants for the restaurants.”
 of 5 bubbles Deannevans, 5 Dec 2016 | Read review
“Any room as they are all beautiful”
 of 5 bubbles HilaryG213, 5 Dec 2016 | Read review
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