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Secrets Maroma Beach Riviera Cancun

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Secrets Maroma Beach Riviera Cancun
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11,372 Reviews from our TripAdvisor Community

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There are newer reviews for Secrets Maroma Beach Riviera Cancun
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Showing 10,167: English reviews
Montreal, Canada
Reviewed 2 days ago NEW

EXCELLENT food, best staff ever (people were so friendly and helpful). Luxurious resort and romantic. Too bad this id for adult only - we would like to return with our 8 years old girl. Other travellers were very satisfied. I went there with my parents and my father needed a weel chair. Everything is so accessible. Elevators everywhere. Miguel and...

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1Thank KDesrochers
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear KDesrochers, Thank you for taking the time to share your thoughts with us following your stay at Secrets Maroma Beach. I appreciate your praise for our excellent food, romantic ambiance and the friendly service of our team. At Secrets Maroma we are committed to exceeding our guests' expectations and are delighted to read we accomplished our goal. Rest assured...

Northport, New York, United States
Reviewed 2 days ago NEW

Just returned last evening after a 5 night stay. Here's the rundown: The Good: Beautiful grounds and a good beach/pool layout. No problems getting chairs (although if you want prime spot and you are late sleeper, you lose). Great friendly service. Other than a HORRIBLE meal at the steakhouse on our fist night (tough as leather), the other restaurants were...

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1Thank Brian W
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear Brian W, Thank you for sharing your enthusiastic review about your stay at Secrets Maroma Beach. I'm delighted to learn your experience was positively impacted by our team, especially our chef at the Himitsu and that you enjoyed our gourmet restaurants, entertainment, grounds, and service. We would be honored for a second chance to serve you, and we hope...

Milwaukee
Reviewed 2 days ago NEW

LOVED this resort, however I gave it a 4 star rating as the bartenders and wait staff were not very attentive and would take an order then never return with the order. Also the flyers they give don't list information on what time the buffets start for the shoes. We went to the aquatic show at 8:30pm thinking we would...

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1Thank aholmberg79
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear aholmberg79, Thank you for taking the time to share the details of your experience with us in a review. We are glad that we had the opportunity of serving you during your vacation with us and that you had a pleasant stay. On the other hand we appreciate your feedback about some issues encountered during your stay, and rest...

Thunder Bay, Canada
Reviewed 2 days ago NEW

My husband and I stayed at this resort for a week with an other couple. The food, service, staff and quality of entertainment was excellent! The exercise facilities and programs were very good. Although there was a lot of seaweed on the beach for the first few days, the staff worked hard to take it away and clean it up....

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1Thank Karen S
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear Karen S, Thank you for your wonderful feedback of what sounds like a perfect couple vacation with us at Secrets Maroma Beach. We are lucky of having the pleasure of serving you and really appreciate your words of encouragement. At Secrets Maroma we take pride on our world class, personalized services and facilities and are glad to know you...

Reviewed 2 days ago NEWvia mobile

This is my third stay at Maroma and i was blown away by the Portofino at this secrets resort. Best food by far at the resort and i think the best portofino in the chain. Special thanks to mi amigo, Oscar, who manages the restaurant for a wonderful and gracious evening! Nice work!

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2Thank Carl T
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear Carl T, Thank you for being such a loyal guest to Secrets Maroma Beach Riviera Cancun. I'm thrilled to know you loved the delicious Italian cuisine of our Portofino restaurant, and it is an honor for us reading you consider it to be the best restaurant among the all-inclusive resorts of our chain. Rest assured I will certainly share...

Teignmouth, United Kingdom
Reviewed 2 days ago NEW

Perfect hotel for honeymoon break of any vacation where you want to be looked after brilliantly with amazing food in every restaurant. I would have no hesitation in recommending this resort. Brilliant

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1Thank aidanfking
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear aidanfking, I'm glad to know you had a heavenly experience at Secrets Maroma Beach and that your honeymoon was an unforgettable occasion. Our dedicated team is what makes our resort stand out as a true luxury escape, and we appreciate your kind words of encouragement. Thank you for your review and the team looks forward welcoming you back again...

Brisbane, Australia
Reviewed 3 days ago NEWvia mobile

We spent 5 nights here on the last leg day f our 3 week holiday in North America. This resort is an adults only resort where the adults can play like kids. Whether it be mucking about in the pool with a foam party or water basketball it's all here. The beach is white soft sand and the sea water...

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2Thank IvaDarwin
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear IvaDarwin, Thank you for choosing the venue of Secrets Maroma Beach for your getaway to Riviera Maya. I am delighted to know you had an amazing time at our resort, and that you particularly enjoyed our breathtaking beach, gourmet restaurants, top-shelf liquors, entertainment, and service. Your comments will serve our dedicated team as an inspiration to keep up their...

California
Reviewed 3 days ago NEWvia mobile

We have stayed at other all inclusive-adults only resorts in Los Cabo and Puerto Vallarta with better food experience and much better maintained facilities. This time at Secrets Maroma, my husband and I ended up getting severe stomach flu with their food and the on site cuisines are very much overrated on TripAdvisor. The hotel food is not gourmet nor...

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Helpful?
3Thank Paris_614
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear Paris_614, Thank you for taking the time to share your experience at our resort. While I was pleased to read you thought our service was great, I am very concerned you came down with stomach flu during your visit. We have read the comments from your Concierge that you never brought this issue to our attention, also we have...

Philadelphia, Pennsylvania, United States
Reviewed 4 days ago NEW

We cannot say enough good things about the staff and quality of the rooms, facilities, events, drinks, and food. We cannot thank everyone, but wanted to highlight a few individuals: Emmanuel (entertainment team), Emmanuel (beach bar), Yomelly, Antonio, Armando, David (entertainment), Marisa (entertainment), Antonio, Bramdon, Rodrigo, Janet, Martin, Jose, Ricardo, etc.

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4Thank Michael L
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear Michael L, Thank you for taking a moment to share your review about your honeymoon at Secrets Maroma. I am very happy to know we were able to make your honeymoon a very special occasion. We aim to provide warm, attentive service from the moment you arrive and throughout each night of your stay. Rest assured I will share...

Reviewed 4 days ago NEWvia mobile

The hotel has great amenities and staff very helpful. Food was exceptional. Activities available were varied. Down side is their aggressive sales technique when they are trying to get you to buy their time share holidays. That aside we had a thoroughly relaxing holiday. I would definitely visit again.

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3Thank kalangatraveller
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear kalangatraveller, Thank you for taking the time to provide us with such wonderful feedback. I'm pleased to know your experience at Secrets Maroma was a delightful one and that you enjoyed our amenities, service, and food. On the other hand we apologize for the aggressive approach of the Unlimited Vacation Club. Rest assured we will share your feedback with...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Free Internet
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 

Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $552 - $1,658 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Reservation Options:
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen
Hotel Style:
#2 Top resorts Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#4 Green Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Maroma Beach Riviera Cancun staff and other travellers.
1,172 questions
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Questions? Get answers from Secrets Maroma Beach Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We really enjoyed the swim out room because I could sit at the pool until my husband woke up.”
jeanie51, 21 Apr 2017 | Read review
“My only ding is the VIP sell that goes at the beginning. But again.. a quick no for us will get you moved past it and on to the fun:) ”
MikhailV953, 21 Apr 2017 | Read review
“Ask for a building closest to the beach”
BrianW715, 21 Apr 2017 | Read review
“3rd floor is best for us, nice breeze and you can see the ocean the best.”
  • Honeymoon Suite
  • View from Building 25 (Preferred Club) 3rd floor
mafa02, 19 Apr 2017 | Read review
“Sit backs& enjoy it... it's flawless”
mercy0119, 19 Apr 2017 | Read review
5 of 5