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Secrets Maroma Beach Riviera Cancun

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GreenLeadersSilver level
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Secrets Maroma Beach Riviera Cancun
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10,583 Reviews from our TripAdvisor Community

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Showing 9,476: English reviews
Closter, New Jersey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed today NEW

We stayed at Secrets Maroma for 6 days. The rooms facing the ocean were really nice, the personnel were polite and could not be more helpful, the pool area was fun, the beach was awesome, If they could get their food past mediocre it would be an awesome resort.

Helpful?
Thank Brad A
1 review
Reviewed yesterday NEW

All the people that work in there are amazing. They always have a smile for you. The place is amazing; clean and so magic. The food was delicious. They offers you many options to enjoy it!, italian, mexican or french food.

Helpful?
Thank Katherinee A
Bismarck, North Dakota
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed yesterday NEW via mobile

We thoroughly enjoyed the whole experience at the resort. The staff was friendly, the food was good, the drinks were plentiful. I even liked the buffet restaurant which is huge...not typically a buffet person. The portions on the buffet were small so the food was kept fresh on a constant basis. Plus they had cook to order items as well...great... More 

Helpful?
Thank Shermantt
London, United Kingdom
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed yesterday NEW

I have to say we were very disappointed during our 6 night stay here. We were told this was a quiet and romantic hotel but it is actually the noisiest hotel we have ever stayed at. We had a privileged club room which was meant to be better than some of the other rooms but we had no wifi at... More 

Helpful?
1 Thank AMJJ-1
1 review
Reviewed yesterday NEW

We booked the Secrets Maroma for a stay only to find out that the "free greens fees" that they advertise do NOT include (i) Cart Fee ($55/round), (ii) "preferential time" fee ($30 if you want to play before 1pm) and does not include all-inclusive food/drinks while you are there (an additional $25). Additionally, the course they are currently using (El... More 

Helpful?
Thank Bryan R
Redmond, Oregon
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 days ago NEW

We chose Secrets Maroma as the location for our 40th anniversary celebration and couldn't be more pleased. The resort is beautiful and well-maintained by the most friendly and gracious staff we have ever encountered. There were more restaurants than we could try in one week, and all were delicious. Although we tipped frequently, we never felt any pressure or expectation... More 

Review collected in partnership with this hotel

Helpful?
2 Thank JeanineKV
Spokane, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

My (now) husband and I got married in Puerto Vallarta on 11/11/16, then after the weekend was over, we flew to Cancun to stay at Secrets Maroma Beach for our honeymoon for the next 5 nights. I would give this resort an awesome rating for everything it had to offer. It really was top-of-the-line EVERYTHING. My only criticisms are personal... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Tracy H
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear Tracy H, Thank you for sharing your feedback from your recent stay at Secrets Maroma Beach Riviera Cancun. Thank you for acknowledging the attentiveness of our team; it is certainly with great pleasure that we take every opportunity to exceed your expectations and we do hope to ensure you will want to return. We look forward to welcoming you... More 

Aberdeen, United Kingdom
1 review
Reviewed 2 days ago NEW via mobile

Second time for us at Secrets and I think this is a great resort in a fantastic location. Staff were great and our concierge Luis was extremely helpful and nothing was too much trouble. Rooms very good with extremely comfortable beds and good air con. I think that perhaps they need to rethink the food offering because the buffet food... More 

Helpful?
Thank mmathiesonjohn
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear mmathiesonjohn, We are pleased to hear that you enjoyed your stay at Secrets Maroma Beach Riviera Cancun resort and that you appreciated our services. We will share your feedback with the Operations Committee. We look forward to welcoming you back to Secrets Maroma Riviera Cancun soon. Sincerely Alfredo Montaño Social Media Coordinator More 

Cape Town Central, South Africa
1 review
Reviewed 3 days ago NEW

What a great experience. Great venue, friendly staff, good meals and great entertainment.So sorry that Mexico is such a far destination from South Africa. I will defiantly recommend the hotel to friends traveling to Mexico

Review collected in partnership with this hotel

Helpful?
Thank gerritdvr
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear gerritdvr, We thank you immensely for taking the time to share those gracious comments with other users. We are really pleased to know that the genuine pampering we provide to our guests is well appreciated and recognized. Your wonderful feedback will be shared with the Operations Committee. We look forward to welcoming you back at Secrets Maroma Beach Riviera... More 

Oklahoma City, Oklahoma
1 review
Reviewed 3 days ago NEW

This was a Thanksgiving trip for me and my husband. This was the 3rd Secrets resort we have visited and the BEST so far. We are definitely going back and will be taking friends with us. Delicious food, great poolside service, beautiful spa and terrific service...we couldn't have been happier!

Review collected in partnership with this hotel

Helpful?
Thank fiacconeb
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear fiacconeb, Thank you for taking your time to write your positive review about your recent stay at Secrets Maroma Beach Riviera Cancun. It makes us very happy to read your wonderful review, to know we exceeded your expectations above and beyond, and that you indulged in our delicious food, enjoyed our pristine pool and the outstanding service of our... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 

Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $606 - $1,286 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, BookIt.com and Odigeo so you can book your Secrets Maroma Beach Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen
Hotel Style:
#2 Luxury Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Maroma Beach Riviera Cancun staff and other travellers.
957 questions
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Questions? Get answers from Secrets Maroma Beach Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view means you can see the ocean through the trees if you are lucky.”
 of 5 bubbles BradA39, 3 Dec 2016 | Read review
“Suite with ocean view and swim out is a must. ”
 of 5 bubbles 975mey, 30 Nov 2016 | Read review
“Higher floors are quieter”
  • Nespresso machine in room
  • Bathroom
  • King size room
  • King size room
  • Toiletries
  • View from our 2nd floor room
 of 5 bubbles dancelovah4life, 30 Nov 2016 | Read review
“privileged rooms are not necessary”
 of 5 bubbles kaykels, 29 Nov 2016 | Read review
“2649 was a perfect room”
 of 5 bubbles 762brandyl, 27 Nov 2016 | Read review
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