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Got here on a very hot evening, the room looked like it needed renovation, smelled like a cigar smoker had just left, and despite the a/c on high, it felt damp...even the carpeting felt damp when I walked on it.
Don't think I'll stay here...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shreveport WestResponded 4 weeks ago
Thank you for your recent stay at our hotel. It is regrettable that you did not experience an exemplary hotel stay with us due to the AC issues. We have shared your comments with the management team and we’re confident the necessary adjustments...More
After leaving New Orleans in the morning we developed mechanical problems with our rental car. But because of recent flooding there were no cars available along our route to Dallas so we had to get the Shreveport airport to exchange it for another vehicle. Thank...More
Response from Michauchard, Manager at Holiday Inn Express Hotel & Suites Shreveport WestResponded 20 October 2016
Thank you so much for providing some feedback. We try out best to make this a great hotel our guest love. Please come back next time your in the area.
Wanted to stay my last night of my two week stay closer to the airport. This is an excellent location since it is just outside the entrance. Lady at the counter was very good, room was clean. Not a bad stay.
I stayed here twice. Once on the way to Texas and again on the way back. Welcoming staff. Very friendly. Very nice rooms, lobby and property. Really easy on/off interstate which I love and not in too busy of an area. Breakfast to IHG standards....More
Stay somewhere else! This was the worst! We were initially placed in a room that smelled horrible, like urine-- it was gross! My husband went and complained and the front desk clerk gave us a different room that wasn't much better. Never again.More
Thank Krystal M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shreveport WestResponded 5 July 2017
Hi Krystal M,
Thank you for your candid review and for staying with us. We appreciate all feedback, both positive and constructive. I am so sorry to see you did not fully enjoy your overall experience with us due to the unusual smell in the...More
USD 98 - USD 155 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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I had stated in my review that one of the drawbacks to thus hotel is that I don't understand why being as close to the airport that they are why they would not have a shuttle service. A local taxi is very inexpensive since... More
I had stated in my review that one of the drawbacks to thus hotel is that I don't understand why being as close to the airport that they are why they would not have a shuttle service. A local taxi is very inexpensive since you are about three minutes from the airport. Hope this helps.