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Extended Stay America - New Orleans - Metairie

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Extended Stay America - New Orleans - Metairie
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82 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - New Orleans - Metairie
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Showing 80: English reviews
Pune, India
Reviewed 28 June 2016 via mobile

The living space was decently sized. The room was not spotlessly clean and no kitchen equipment was provided. The breakfast was on the run type of food but decent. Nothing except I hop in the area. Staff helpful but not always available and also not very knowledgeable of the area or of the services that the city provides. On the...

Thank Patricia345
Reviewed 20 June 2016 via mobile

My husband and I stayed her during our week vacation in Feb. It is close enough to the heart of New Orleans for party but far enough to get some rest and relaxation. The staff is very helpful with helping you find things to do off the beaten path. The room was clean and comfortable and everything you need for...

Thank Sharletta S
Manager_11525, Manager at Extended Stay America - New Orleans - Metairie, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our great staff and your clean, comfortable room during your visit with us. Still, I apologize that our linen exchange policy did not meet your expectations. Your comments will be helpful as we continue to improve our guest...

Fort lauderdale
Reviewed 18 June 2016 via mobile

I booked this hotel on our recent visit to New Orleans with my daughter and two young granddaughters. When we first arrived, we liked the appearance of the hotel and loved the friendliness of the front desk clerk. It was all very pleasant. We were given our room even though we arrived early and we felt great about the whole...

Thank Lilymer
Reviewed 2 June 2016 via mobile

This hotel was nice from the inside/out. And very inviting. The most comfortable mattress ever! Lawanda and Bridget were ROCKSTARS! Their customer service was AMAZING! The room was quite spacious. With 2 double beds. The kitchen was a little small but what you'd expect with any hotel. There was a regular sized refrigerator with freezer and microwave. 2 electric burners....

Thank SuperWoman38
New Orleans, Louisiana
Reviewed 21 May 2016 via mobile

I have been here for 3 months and I have had some great moments and some pretty bad experiences. The front desk staff is great to me. Always quick with a positive greeting and they are happy to get me what I need. It helps if you get to know them and treat them with a little respect . My...

Thank Barry M
Adelaide, Australia
Reviewed 20 May 2016 via mobile

The rooms were pleasant, spacious and clean. Staff at check-in were efficient and helpful. There is a full kitchen. Breakfast was grab and go which is very basic. The drive to downtown was not too far.

Thank RhellieKeith
Reviewed 12 April 2016

In my opinion there are some basics that a hotel has to have before the frills. Cleanliness Without this you can never feel comfortable in a room. This hotel was extremely lacking. Mold growing in the toilet and shower corners. My feet got so dirty walking in the room that I had to wear socks all of the time. There...

Thank Bobby S
Saint Louis, Missouri
Reviewed 1 April 2016

This place was just okay. I was prepared for this because it was less expensive than other hotels in Metairie. We stayed there overnight prior to our cruise and it was fine for that purpose. I wouldn't want to stay there if we had been vacationing in New Orleans for several days even if we were staying in Metairie. The...

Thank Mary B
Reviewed 20 March 2016 via mobile

The location is, at best OK. The room, while large could use a good cleaning. I checked the bed sheets to make sure they were freshly laundered. (They were). OK, place to spend a night, but I wouldn't use this hotel for an extended stay.

Thank Khagan G
Saint Louis, Missouri
Reviewed 11 March 2016

I NEVER write bad reviews, but I have stayed here twice now for business and had terrible experiences both times. I will not be returning. We ran into several issues (toilets not working, bugs in rooms, doors not locking) and the staff was very rude when the issues were brought up! I was hung up on and still no maintenance...

Thank jrjgxf

33 photos of this hotel

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All Traveller Photos (23)
Room/Suite (12)
Bathroom (2)
Dining (1)
Other (8)

Management photos: Courtesy of the property manager

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Room/Suite (6)
Hotel & Grounds (1)
Dining (1)
Other (2)


  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - New Orleans - Metairie

Address: 3300 I-10 S. Service Rd. W., Metairie, LA 70001
Region: United States > Louisiana > Metairie
Price Range: $121 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - New Orleans - Metairie 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Kenner Extended Stay
Extended Stay America Kenner
Extended Stay Metairie
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Questions & Answers

Questions? Get answers from Extended Stay America - New Orleans - Metairie staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just stay away unless you have no choice for a cheap hotel with kitchenette”
MarriedCoupleTrip, 10 Apr 2017 | Read review
“We haven't had a bad room yet.”
patijes, 11 Dec 2016 | Read review
“The wi-fi is horrible and hot water almost non-existent.”
tatuicu, 7 Oct 2016 | Read review
“Handicap available in the 3rd floors.”
ednat948, 28 Sep 2016 | Read review
“There are a lot of better and cheaper hotels in that area.”
Milkmantt, 1 Aug 2016 | Read review
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