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Extended Stay America - New Orleans - Metairie

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Extended Stay America - New Orleans - Metairie
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78 Reviews from our TripAdvisor Community

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Showing 76: English reviews
Hiawatha, Kansas
Reviewed 2 weeks ago

My experience was excellent. The Mgrs. and staff were great. Always willing to help and comply with any minor issues that may occur. I stayed there 237 days and will stay there again. The Hotel is very close to shops and restaurants and downtown NOLA.

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Helpful?
Thank Donald G
Manager_11525, Manager at Extended Stay America - New Orleans - Metairie, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. It is good to know our staff provided you with excellent customer service. Also you comment about our convenient location is much appreciated. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Mobile, Alabama
Reviewed 18 October 2016

Stayed in late September. Nonworking toilets. Switched rooms. No better. Lock did not work on the door. No hot water. Was given a full 2 day refund for future trip. Came back 3 weeks later for another Saints game. No hot water. Toilet overflowed within minutes. Nice people. Horrible facility. Property is uninhabitable. Offered another free stay. Turned them down....

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Helpful?
Thank Heyques
Oklahoma
Reviewed 8 October 2016

The ESA by the airport is absolutely disgusting. Smoke smell everywhere, dirty floors, etc. So i was very pleased to find that this location does not allow smoking anywhere in the hotel. Staff was friendly and the rooms clean. However, there is barely any hot water and the internet service is terrible. The site tries to milk more money out...

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Helpful?
Thank tatuicu
Washington, Virginia
Reviewed 28 September 2016

Upon our arrival,the kitchen dishes and utensils were missing and had to request for delivery according to the place card. But, the front desk said we had to pick it up. Moreover, a hairdryer was neither included nor available in our room. Also, housekeeping as well as trash pick up were included in the service. We had to take out...

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Thank edna t
Louisiana
Reviewed 1 August 2016

Poor Service and Quality for a hotel. No housekeeping service available. No coffee pot in the room. No coffee cups or glasses available in the room. Pathetic as to what they call a breakfast. They put out about 2 dozen fruit bars and call that breakfast, and when it is gone that is the end of the breakfast.

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Helpful?
Thank Milkmantt
Bozeman, MT
Reviewed 25 July 2016 via mobile

I've stayed here often over the last four years while working in the New Orleans area. Usually my stays are from 3 - 6 months at a time. It's not the Ritz Carlton or the Roosevelt but The hotel is quiet, comfortable, very clean and most importantly extremely safe. I've never had a problem. It's in a great area and...

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Helpful?
Thank GregoryBH13
Manager_11525, Manager at Extended Stay America - New Orleans - Metairie, responded to this review

We appreciate you taking the time to share comments about your stay and for continuing to be a frequent guest at our hotel. I am pleased to see that we were able to accommodate you so well with excellent customer service and a clean, comfortable room. It is also satisfying to know how convenient our location for guest to have...

Pune, India
Reviewed 28 June 2016 via mobile

The living space was decently sized. The room was not spotlessly clean and no kitchen equipment was provided. The breakfast was on the run type of food but decent. Nothing except I hop in the area. Staff helpful but not always available and also not very knowledgeable of the area or of the services that the city provides. On the...

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Thank Patricia345
Reviewed 20 June 2016 via mobile

My husband and I stayed her during our week vacation in Feb. It is close enough to the heart of New Orleans for party but far enough to get some rest and relaxation. The staff is very helpful with helping you find things to do off the beaten path. The room was clean and comfortable and everything you need for...

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Helpful?
Thank Sharletta S
Manager_11525, Manager at Extended Stay America - New Orleans - Metairie, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our great staff and your clean, comfortable room during your visit with us. Still, I apologize that our linen exchange policy did not meet your expectations. Your comments will be helpful as we continue to improve our guest...

Fort lauderdale
Reviewed 18 June 2016 via mobile

I booked this hotel on our recent visit to New Orleans with my daughter and two young granddaughters. When we first arrived, we liked the appearance of the hotel and loved the friendliness of the front desk clerk. It was all very pleasant. We were given our room even though we arrived early and we felt great about the whole...

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Thank Lilymer
Reviewed 2 June 2016 via mobile

This hotel was nice from the inside/out. And very inviting. The most comfortable mattress ever! Lawanda and Bridget were ROCKSTARS! Their customer service was AMAZING! The room was quite spacious. With 2 double beds. The kitchen was a little small but what you'd expect with any hotel. There was a regular sized refrigerator with freezer and microwave. 2 electric burners....

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Helpful?
Thank SuperWoman38

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - New Orleans - Metairie

Address: 3300 I-10 S. Service Rd. W., Metairie, LA 70001
Region: United States > Louisiana > Metairie
Price Range: $118 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - New Orleans - Metairie 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Kenner Extended Stay
Extended Stay America Kenner
Extended Stay Metairie
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Questions & Answers

Questions? Get answers from Extended Stay America - New Orleans - Metairie staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The wi-fi is horrible and hot water almost non-existent.”
 of 5 bubbles tatuicu, 7 Oct 2016 | Read review
“Handicap available in the 3rd floors.”
 of 5 bubbles ednat948, 28 Sep 2016 | Read review
“There are a lot of better and cheaper hotels in that area.”
 of 5 bubbles Milkmantt, 1 Aug 2016 | Read review
“(I don't think there are any good rooms!!)”
  • Dirt and gravel on kitchen floor
  • Smoke alarm hanging from ceiling
  • Smoke alarm hanging
  • Ironing board with slash to cover
 of 5 bubbles sus63uk, 26 Mar 2015 | Read review
“all the rooms are basically the same.”
 of 5 bubbles LeeDemers, 27 Feb 2015 | Read review
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