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No hot water for the 2 nights we stayed! After being outside all day in the hot and humid New Orleans weather with 2 toddlers you would expect to be able to wash off in a warm shower but nope, not here! If you want...More
1 Thank Cookfamily16
Response from 00esa, Manager at Extended Stay America - New Orleans - MetairieResponded 21 May 2018
Thank you for staying with us. We apologize our hotel and amenities were not to your expectations. Our engineering team is checking and fixing the hot water supply immediately. Since we are an extended stay hotel, we certainly understand why you may have found our...More
We normally stay in the quarter but last minute prices we're crazy. We found Extended Stay...and we are so glad we did. Easy Reservations, Check in and Check out. Friendly and cozy. We may actually end up staying here more often.More
1 Thank Cubs1982
Response from 00esa, Manager at Extended Stay America - New Orleans - MetairieResponded 19 February 2018
Thank you for your amazing review of Extended Stay America. Our highest priority is making sure you have a comfortable and carefree stay, and we're glad we could make that happen for you. It was a pleasure serving you, and we hope to host you...More
Great location and super helpful staff. Property is a bit dated and limited but you get what you pay for. Rooms were fine and clean. Safety was a concern as side doors did not lock at night. Walked up stairs and found a homeless man...More
1 Thank Jay L
Response from 00esa, Manager at Extended Stay America - New Orleans - MetairieResponded 22 May 2018
Jay, it was a pleasure to have you as our guest. It is delightful to know you were happy with your well-appointed room and with the hospitality you received from our staff. We take safety and security of our guests very seriously and appreciate you...More
The satellite has been going in and out since March. As time has progressed to this point, May, the satellite still has not been repaired and you can only get a few local channels like PBS, ABC and NBC. Two months! And nothing has been...More
Thank Laura M
Response from 00esa, Manager at Extended Stay America - New Orleans - MetairieResponded 18 May 2018
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we appreciate you bringing the maintenance issues to our attention. We hope to have this...More
Stay away from this place. I found out the hard way that this isn't a regular hotel that will attend to guests needs. This is like a self service place where you do everything yourself including taking out your own trash! What a waste. Upon...More
1 Thank chrysansis
Response from 00esa, Manager at Extended Stay America - New Orleans - MetairieResponded 18 April 2018
Thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything...More
I spent most of my time in the French Quarter.. access to the interstate is close for a 10-15 minute ride to downtown New Orleans (tip: I go to Harrah's Casino to play the slots and tables.. get the rewards card put it in... More
I spent most of my time in the French Quarter.. access to the interstate is close for a 10-15 minute ride to downtown New Orleans (tip: I go to Harrah's Casino to play the slots and tables.. get the rewards card put it in the machines for half hour and parking is free.. most places charge 35.00 or more.. Bourbon Street is a 5 minute walk from the casino). The Aquarium at the end of Canal Street is very good, the French Market also has great souvenirs and food.. there are numerous clubs there too.. I like Turtle Bay, and BB Kings which are on Decatur St.. if you have google maps, it will show you sites around meterie, I drove to the places, didn't walk.. parking was no problem..
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"The rooms, hallways, lobby are filthy. The linens, blankets,etc are filthy."