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Extended Stay America - New Orleans - Metairie

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Traveller (30)
Room & Suite (27)
Dining (2)
Overview
  • Excellent21%
  • Very good31%
  • Average19%
  • Poor12%
  • Terrible17%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2 Star accommodation
All hotel details
Additional information
Offers from Extended Stay America - New Orleans - Metairie
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - New Orleans - Metairie
Special Offer: Save up to 10% TODAY!
Hotel deals
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Rooms
2 Sep.3 Sep.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (111)
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1 - 5 of 109 reviews
Reviewed 21 May 2018 via mobile

No hot water for the 2 nights we stayed! After being outside all day in the hot and humid New Orleans weather with 2 toddlers you would expect to be able to wash off in a warm shower but nope, not here! If you want...More

1  Thank Cookfamily16
Response from 00esa, Manager at Extended Stay America - New Orleans - MetairieResponded 21 May 2018

Thank you for staying with us. We apologize our hotel and amenities were not to your expectations. Our engineering team is checking and fixing the hot water supply immediately. Since we are an extended stay hotel, we certainly understand why you may have found our...More

Hotel's Favourite
Reviewed 19 February 2018 via mobile

We normally stay in the quarter but last minute prices we're crazy. We found Extended Stay...and we are so glad we did. Easy Reservations, Check in and Check out. Friendly and cozy. We may actually end up staying here more often.More

1  Thank Cubs1982
Response from 00esa, Manager at Extended Stay America - New Orleans - MetairieResponded 19 February 2018

Thank you for your amazing review of Extended Stay America. Our highest priority is making sure you have a comfortable and carefree stay, and we're glad we could make that happen for you. It was a pleasure serving you, and we hope to host you...More

Reviewed 19 May 2018

Great location and super helpful staff. Property is a bit dated and limited but you get what you pay for. Rooms were fine and clean. Safety was a concern as side doors did not lock at night. Walked up stairs and found a homeless man...More

1  Thank Jay L
Response from 00esa, Manager at Extended Stay America - New Orleans - MetairieResponded 22 May 2018

Jay, it was a pleasure to have you as our guest. It is delightful to know you were happy with your well-appointed room and with the hospitality you received from our staff. We take safety and security of our guests very seriously and appreciate you...More

Reviewed 13 May 2018

The satellite has been going in and out since March. As time has progressed to this point, May, the satellite still has not been repaired and you can only get a few local channels like PBS, ABC and NBC. Two months! And nothing has been...More

Thank Laura M
Response from 00esa, Manager at Extended Stay America - New Orleans - MetairieResponded 18 May 2018

Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we appreciate you bringing the maintenance issues to our attention. We hope to have this...More

Reviewed 18 April 2018

Stay away from this place. I found out the hard way that this isn't a regular hotel that will attend to guests needs. This is like a self service place where you do everything yourself including taking out your own trash! What a waste. Upon...More

1  Thank chrysansis
Response from 00esa, Manager at Extended Stay America - New Orleans - MetairieResponded 18 April 2018

Thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything...More

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About
Amenities
Top amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
USD 81 - USD 186 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
USD 81 - USD 186 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (30)
Room & Suite (27)
Dining (2)
Questions & Answers
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Kadin M
30 June 2017|
AnswerShow all 2 answers
Response from Howard S | Reviewed this property |
I spent most of my time in the French Quarter.. access to the interstate is close for a 10-15 minute ride to downtown New Orleans (tip: I go to Harrah's Casino to play the slots and tables.. get the rewards card put it in... More
0
Votes
Room Tips
"The rooms, hallways, lobby are filthy. The linens, blankets,etc are filthy."
T5156HDlauram
2 million years ago
Read review
"stay away this is not your hotel"
lablvrz18
2 million years ago
Read review
"Quieter on the faside in front of the lift door opening (to back?)"
Krack639
2 million years ago
Read review
"drug, danger, dirty, rude, unprofessional"
799cjs
2 million years ago
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