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01/10/2017 02/10/2017
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    Extended Stay America - New Orleans - Metairie

    3300 I-10 S. Service Rd. W., Metairie, LA 70001
    Hotel website
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    01/10/2017 02/10/2017
    USD 100*
    USD 97*
    SAVE USD 3
    USD 98*
    USD 98*
    Traveller (26)
    Room & Suite (18)
    Dining (2)
    Country Inn & Suites By Carlson, Metairie (New Orleans)
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    Overview
    • Excellent20%
    • Very good33%
    • Average21%
    • Poor11%
    • Terrible15%
    Travellers talk about
    “own meals” (2 reviews)
    “hot water” (5 reviews)
    Free Wifi
    Free Parking
    Non-Smoking Rooms
    Suites
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Self-Serve Laundry
    Breakfast included
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - New Orleans - Metairie
    Special Offer: Save up to 10% TODAY!
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    Country Inn & Suites By Carlson, Metairie (New Orleans)
    1,471 reviews
    #3 of 23 hotels in Metairie
     
    Best Western Plus Landmark Hotel & Suites
    431 reviews
    #4 of 23 hotels in Metairie
     
    Plaza Suites of Metairie
    26 reviews
    #14 of 23 hotels in Metairie
     
    Sleep Inn & Suites
    566 reviews
    #1 of 23 hotels in Metairie
     
    Rooms
    1 Oct.2 Oct.
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (95)
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    1 - 5 of 93 reviews

    Reviewed 1 week ago via mobile

    I want to complaint about the worst customer service that I have ever received... The name of the employee is Billy Mcfadden and he is believe it or not the general manager of the hotel. After a 20 hours drive from Miami to New Orleans...More

    Thank Miguel H
    Response from 00esa, General Manager at Extended Stay America - New Orleans - MetairieResponded 1 week ago

    Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

    Hotel's Favourite
    Reviewed 7 July 2017

    If you don't want to be in downtown this hotel is very good option. Room was very clean and spacious and the hotel itself wasn't that far from the downtown...maybe some 15 minutes drive and I caught peak hour..so not bad at all. I mean,...More

    Thank Marija Z
    Response from 00esa, General Manager at Extended Stay America - New Orleans - MetairieResponded 8 July 2017

    Marija, it was a pleasure to have you as our guest at Extended Stay America - New Orleans – Metairie and we are delighted you were able to bring your 4-legged family member, too. We love taking care of our guests, and we are happy...More

    Reviewed 2 weeks ago

    The Manager a male was the rudest person I have ever encountered in my 40 years plus of professional travel. I would fire him at the drop of a dime before I allowed him to ruin my business. I am a retired Travel Manager and...More

    Thank gogo_blondee04
    Response from 00esa, General Manager at Extended Stay America - New Orleans - MetairieResponded 2 weeks ago

    We are extremely sorry for the issues you encountered which led to a disappointing stay. To be exceptional in customer service comes first on our priority list, but we sincerely apologize this was not your experience. Your feedback is of utmost value, and we will...More

    Reviewed 5 weeks ago

    Billy - GM, Amber, Angela, Bridget, Pam and John are a remarkable team who are connected and committed to providing excellent customer service. I was treated me more like family and less like a guest.More

    Thank synceremaria
    Response from 00esa, General Manager at Extended Stay America - New Orleans - MetairieResponded 5 weeks ago

    Thank you so much for this awesome review of Extended Stay America. Making you happy makes us happy! We are glad that everything went so well during your stay and that our staff made for a memorable experience. I will your wonderful compliments with my...More

    Reviewed 10 July 2017

    BED BUGS! I thought bed bugs could not be seen with the naked eye. I was wrong. I saw them in my bed. Once you walk in the place looks decent for the $67 fee. I took a nap on my bad with the lights...More

    Review collected in partnership with Extended Stay
    Thank U1791NHjustinl
    Response from 00esa, General Manager at Extended Stay America - New Orleans - MetairieResponded 12 July 2017

    Thank you for being our guest and for kindly taking the time to share your feedback. We hope you will accept our apologies for your disappointing experience and for falling short of your expectations. We are proactive with ensuring guest comfort and take immediate action...More

    Country Inn & Suites By Carlson, Metairie (New Orleans)
    1,471 reviews
    #3 of 23 hotels in Metairie
     
    Best Western Plus Landmark Hotel & Suites
    431 reviews
    #4 of 23 hotels in Metairie
     
    Plaza Suites of Metairie
    26 reviews
    #14 of 23 hotels in Metairie
     
    Sleep Inn & Suites
    566 reviews
    #1 of 23 hotels in Metairie
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    Details
    • Price range
    • USD 82 - USD 224 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 20
    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Hotels.com, Booking.com, Expedia, Priceline, Travelocity, Orbitz, Cancelon, TripOnline SA, Hotwire and Cheap Tickets so you can book your Extended Stay America - New Orleans - Metairie reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Louisiana >
    • Metairie
    • Also Known As
    • Kenner Extended Stay ,
    • Extended Stay America Kenner ,
    • Extended Stay Metairie
    Add Photo Photos
    Traveller (26)
    Room & Suite (18)
    Dining (2)
    Hotel & Grounds (14)
    Bathroom (2)
    Nearby
    Best Western Plus Landmark Hotel & Suites
    431 reviews
    .49 km away
     
    Country Inn & Suites By Carlson, Metairie (New Orleans)
    1,471 reviews
    .65 km away
     
    Plaza Suites of Metairie
    26 reviews
    .14 km away
     
    Sleep Inn & Suites
    566 reviews
    2.79 km away
     
    Nearby Restaurants
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    Ristorante Filippo
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    Nearby Attractions
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    .89 km away
    Camp Parapet Monument
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    Ask a question
    Questions & Answers
    klmcgovern1
    30 June 2017|
    AnswerShow all 2 answers
    Response from Howard S | Reviewed this property |
    I spent most of my time in the French Quarter.. access to the interstate is close for a 10-15 minute ride to downtown New Orleans (tip: I go to Harrah's Casino to play the slots and tables.. get the rewards card put it in... More
    0
    Votes
    Room Tips
    "friendly staff, clean room, grab and go breakfast, location, kitchen, housekeeping"
    Read review
    "Quiet, nice, spacious room"
    Read review
    "Just stay away unless you have no choice for a cheap hotel with kitchenette"
    Read review
    "We haven't had a bad room yet."
    Read review
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