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All reviews front desk new orleans an older hotel french quarter lobby area pre cruise stay minute drive one night stay free breakfast shuttle service booked this hotel beds were comfortable mardi gras downtown nola mall diner
I'm not typically the gushy type, but really appreciated the warm and helpful front desk staff. They were efficient and helpful with check-in, answering questions, and provided immediate help with an issue in the room. Great also during check out and left feeling like family...More
Response from Tahane K, Director of Sales at Holiday Inn Metairie New Orleans AirportResponded 13 August 2018
Thank you so much for your honest feedback . I will address each issue mentioned above with all my department heads to ensure a better stay on your next visit with us. I do apologize for the experience you have encountered with us. We will...More
It’s all about relationships Keia Foster Front desk receptionist made our team stay so enjoyable providing directions and suggestions. She saved us money and precious time. Next booking I will ask for her personally. The room was great the hospitality was spectacular.
Response from Tahane K, Director of Sales at Holiday Inn Metairie New Orleans AirportResponded 30 April 2018
Thank You for your feedback! We look forward to having you stay with us again.
Booked room in March 2018, only to arrive for Essence Festival and hotel is understaffed.. How do you let guests pay for cook to order breakfast and then decide volume is too high, so you offer buffet for guests? You knew that the festival was...More
Thank Carey P
Response from Tahane K, Director of Sales at Holiday Inn Metairie New Orleans AirportResponded 13 July 2018
I truly apologize for the experience you have encountered. This is not the type of service the we represent nor should provide. We understand you have options when traveling and our goal to make your stay as comfortable and pleasant as possible. We will continue...More
Simply stated, it’s barely passable and while the location is good, the building outside of the lobby and conference rooms is a dumpster fire of mildew and dysfunctional amenities.
The rooms we had were musty, minimally air conditioned, and looked as though ten layers of...More
Response from Tahane K, Director of Sales at Holiday Inn Metairie New Orleans AirportResponded 29 May 2018
Thank You for your feedback. I can not apologize enough for the issues mentioned above. I will pass this along to my upper management as well.
The location was was right in between Dillard University and the Airport. Very conveniently located right off the freeway, lots of parking space.
I booked two rooms through booking.com and only one showed up on the Hotel reservation. Excellent customer service. The Manager there was...More
Response from Tahane K, Director of Sales at Holiday Inn Metairie New Orleans AirportResponded 22 May 2018
We genuinely appreciate your feedback! We look forward to having you stay with us again! :)
Complimentary Wi-Fi throughout the hotel, complimentary fitness center, state-of-the-art business center, cozy outdoor pool, guest laundry facilities, game arcade, 32” HDTV and mini fridge in …Moreevery room, full-service restaurant and bar, complimentary airport transportation. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.