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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
This hotel is in Metairie, so don't expect the "New Orleans" experience of being downtown or in the French Quarter. If that's what you're expecting, those areas are just a short cab or Uber away. The great part about this hotel is that the parking...More
Response from Kristy F, Director of Housekeeping at Sheraton Metairie New OrleansResponded 2 days ago
Thank you so much for letting us know how your stay went with us! It is great to know you like many of the things we have to offer like free parking! Cleanliness is so important in our hotel, so I was delighted to hear...More
From the time we arrived and checked in to the time we left after 5 days, the staff was excellent. Everyone ALWAYS had a smile on their face and if we had any concerns, the staff addressed them immediately. Cannot give enough praise and appreciation...More
Thank Patrick D
Management response:Responded 28 June 2017
Thank you very much for taking the time to share you nice review of our hotel. I is always wondering to hear when our guests have an excellent stay. Our staff is our biggest source of pride here at the Sheraton Metairie, and I am...More
Cliff note version- lack of two men willing to help, had to put our luggage on the rack, lack of communication, no greeting, lights not working in the first room, lipgloss stick found at the foot of the bed second room, free dinner but no...More
Thank Iria H
Response from Kristy F, Director of Housekeeping at Sheraton Metairie New OrleansResponded 3 weeks ago
I am sorry again you had a less than postive stay with us. Our employees are always willing to help in anyway they can, but parking a personal uhaul for a guest would be a liability if something were to happen. We called to get...More
My husband and I stayed one night after driving from north of Houston the day prior to our cruise. We have stayed in other Sheraton hotels and this by far was the worst. The bathroom had mildew in the shower, the A/C had been leaking...More
Response from Kristy F, Director Of Housekeeping at Sheraton Metairie New OrleansResponded 4 August 2017
We are so sorry to hear you didn't have the wonderful stay our guests are accustomed to having here at the Sheraton Metairie! We are due for some updates, and luckily that is coming. We have a major renovation coming up soon. Our new management...More
No real complaints
Lobby is very nice
Room is nice, bedding is nice.
Unfitted sheets, easily come loose
Short drive to sites
Popcorn ceiling, needs update
No noise reduction from hallway
Nice waitress in restaurant, very friendly
Temp control not user friendly
Thank Bryan P
Response from Kristy F, Director of Housekeeping at Sheraton Metairie New OrleansResponded 4 August 2017
Thank you so much for your recent stay with us. Although you had no real complaints, I see there is some room for improvement! We are always looking for ways to improve our service, and your feedback is vital for that improvement. We will share...More
USD 123 - USD 216 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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I stayed there back in January or February and they did have a complimentary airport shuttle then. (Tip the driver of course!). Pickup is in the airport parking garage by Uber and Lyft pickup areas. We used Uber the rest of... More
I stayed there back in January or February and they did have a complimentary airport shuttle then. (Tip the driver of course!). Pickup is in the airport parking garage by Uber and Lyft pickup areas. We used Uber the rest of the time so I can't comment on whether or not they will do side trips.