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InTown Suites Metairie Extended Stay

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14 Reviews from our TripAdvisor Community

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Showing 13: English reviews
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Reviewed 5 days ago NEWvia mobile

The Motel is nice for the price. VERY DISAPPOINTED WITH FRONT DESK AND MANGER. I call for two weeks making sure we was getting a Handicap Room. Even called Tues talked to Crystal before check in Thursday she reassure me alone with her Manger that we would get a Handicap Room if not would up grade us to a Queen...

Thank jffruge74
Reviewed 18 January 2017

I agree with the review of Andrea S. Staff has attitude problems to say the least. Rooms were dirty, and smelled smoke in a non smoking room. Microwave door was broke, chair leg was cracked broke, sink was plugged, and no shower curtain....when complained about it, there was not any apologies and when we decided to cancel after 1 day,...

Thank Angelina1969
nancydougherty, General Manager at InTown Suites Metairie Extended Stay, responded to this review

We are not allowed to refund a booking though third party. We do not replace toilet paper and you do wash your own towels, but that is told to you upon check in. I apologize if you were not informed about those practices.

Reviewed 31 October 2016

When we arrive to check in the staff have nasty attitudes..no kind of welcome at all.when to the room it look clean.but was not...okay the next day we ask for towels..they don't give clean towels at all an no clean sheets at all.we was told we had to wash them ourselves are go to walmart and buyus some towels an...

Thank Andrea S
Reviewed 14 September 2016 via mobile

This place is actually affordable and nice for its price.. until one day the roof caved in and water began protruding from the ceiling. All types of debris was seen floating in maybe 3 inches of water. By the time I went to the office to report what happened and returned to my room, water was coming from the ceiling...

Thank Moe M
nancydougherty, General Manager at InTown Suites Metairie Extended Stay, responded to this review

We are working on getting you some type of reimbursement, but this is an insurance issue. As soon as we get an answer for you, we will let you know.

Reviewed 22 August 2016

Supposed to be a hotel with apartment style living and it's nowhere near that. The staff and management is horrible and the rooms are not up to par and just like you see the furniture in the pictures that's the way it is when you check in.

Thank ronald r
Reviewed 15 August 2016 via mobile

My house caught fire and I needed a hotel to stay in. I saw they had weekly rates and they were not far from my house. The room was not ready at 2pm my check in time. It was clean and a/c got cool fast. They do offer wifi and the tv is nice. After one night I realized I...

Thank Jessica H
nancydougherty, General Manager at InTown Suites Metairie Extended Stay, responded to this review

We are making improvements to the hotel daily. I wish you would have let me know your concerns while you were her so I could have them taken care of right away. We are an extended stay hotel, more like apartment style living.

Arlington TX
Reviewed 3 May 2016

4409 Hearst St, Metairie, LA 70001 Sun Suites now owned by InTown Suites...came back to my room to find the door propped open and painted with nobody around-all the rooms were open anyone could have taken anything they wanted--I pushed the door open only to get wet paint all over my hand-no signs at all no warning at all-I complained...

3Thank Prince F
Management response:

This guest was well aware of the upgrades going on at the property. Notices we given out to every room. He came in from work, saw the painters and one of my employees out on the walkway, put his had on wet paint. He came in to the lobby, started swearing at myself and my staff. He was escorted off...

Atlanta, Georgia
Reviewed 11 January 2016

if you're looking for a place to get a good night's sleep at a reasonable price, THIS IS NOT IT. dirty, staff is very rude, even if you're a paying customer. they used to be a sun suites which was managed well with a nice staff. but since intown suites took over, it's really gone down hill. after staying there,...

2Thank longroadtraveler52
Reviewed 19 October 2015 via mobile

I wouldn't even give this place 1 star ! We arrived around 11:30 pm so the courtesy officer checked us in she was nice even walked us to our room . 1st thing we noticed was the only thing that was done by housekeeping was the bed was made and that was IT !!!! The bathroom was completely disgusting urine...

4Thank Carrie S
New York City, New York
Reviewed 7 July 2015

My friend and I stayed at this this hotel for the Essence Music Festival this past weekend due to the hotels being overprice down New Orleans. Overall we need a place to sleep to the stay was alright.

1Thank Monique C
nancydougherty, General Manager at InTown Suites Metairie Extended Stay, responded to this review

We are making improvements to the hotel daily. I hope you will give us another try on your next trip to NOLA.

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  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Self-Serve Laundry

Additional Information about InTown Suites Metairie Extended Stay

Address: 4409 Hearst St, Metairie, LA 70001-1220 (Formerly Metairie Extended Stay Hotel)
Region: United States > Louisiana > Metairie
Price Range: $62 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — InTown Suites Metairie Extended Stay 2*
Number of rooms: 132
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Also Known As:
Sun Suites Metairie/New Orleans West Hotel Metairie
Sun Hotel Metairie
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Questions & Answers

Here's what travellers have asked, with answers from InTown Suites Metairie Extended Stay staff and other travellers.
1 question
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9 months ago

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Questions? Get answers from InTown Suites Metairie Extended Stay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
 of 5 bubbles Angelina1969, 18 Jan 2017 | Read review
“don't stop here”
 of 5 bubbles U9654VEandreas, 31 Oct 2016 | Read review
“don't stay here. noise outside all night and day long. embarassing place if you have to bring business associates there”
 of 5 bubbles longroadtraveler52, 10 Jan 2016 | Read review
“If you looking to stay somewhere on a budget this would be the palce.”
 of 5 bubbles MoniqueC790, 7 Jul 2015 | Read review
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