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Quality Suites

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84 Reviews from our TripAdvisor Community

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Showing 83: English reviews
Reviewed 1 June 2016 via mobile

Renovation in progress and they shouldn't even be allowed to continue business. I mean, elevator that smelled like cigarettes, stinky dirty rooms, dirty carpet, it was a nightmare. Rushed out in a hurry at dawn. Oh my! America's worst. Avoid at all cost.

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Thank Vijay S
Reviewed 15 May 2016 via mobile

Very dissapointed in our over night stay here..we had previously stayed at this hotel a few years back for mardi gras and it was a pleasant stay ..boy were we disappointed this time. ..the hallways smelled of sour carpet..the kids couldn't swim in the pool bc the under water light keep floating up bc it was broken with the wires...

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Thank Gina C
Singer, Louisiana
Reviewed 14 May 2016 via mobile

Stayed here over night and and was not pleased with the dirty hallways ..rooms were ok but WAY over priced ..pool was indoors, too hot and the lights were floating up in the water..so the kids didn't get to go swimming bc I was not watching them get electrocuted. Never any towels.. we asked for extra blankets and was told...

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Thank ginacee1
Reviewed 26 April 2016 via mobile

This is one of the worst looking hotel near a beautiful great view of the lake. The room looks so old and out dated. My co worker loves the view but he did not tell me how bad it looks inside. So I had no choice but to stay here. This place needs a whole new renovation if they ever...

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Thank Howie N
Houston, Texas
Reviewed 11 April 2016 via mobile

Hotel is quite good, perfect location on I-10. Very few options in breakfast and they is only one manual waffle machine available and very few chairs available. People were waiting like mad. We ended up in Mc Donald's.

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Thank Rohit S
Lafayette, Louisiana
Reviewed 31 March 2016 via mobile

Our experience began with booking... we called the hotel to book, & ONLY booked at this hotel b/c everything else was full due to local events going on. When I completed the booking process, I asked the clerk if they were going to email me a confirmation or booking number, he claimed he wasn't able to do that. What hotel,...

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4Thank Amie P
Huntsville, Texas
Reviewed 19 February 2016

Not the best, but not the worse either. I felt it was 'clean' and plenty sufficient for a one night 'casino' trip. We don't need anything 'fancy' because we're only there to 'sleep' for a few hours :) The people are very friendly here and if you go at the right time, they have a 'bar' set up in the...

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Thank Priceless T
Houston, Texas
Reviewed 11 February 2016

We have stayed at this hotel for the past 5 years while attending the Lake Charles Mardi Gras celebration. VERY disappointed with this stay on 2/9-2/10/16. Rooms were not clean,not sure that the sheets had been changed as they had a strange odor, and had to ask for help with TV as only 1 station was available. Needed a bulb...

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Thank sjlawson66
Brodie M, General Manager at Quality Suites, responded to this review

Dear sjlawson66, On behalf of America's Best Suites, please accept my apology for your unpleasant stay on February 9th & 10th. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously, I would like to invite you...

Texas
Reviewed 17 January 2016

The title of this review says it all. This was the grossest place I have ever stayed in my life. We were in Lake Charles for New Year's Eve and this was the only place to stay. When I left, I felt like a needed a level 4 hot zone decontamination. This place just needs to be razed and rebuilt.

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Thank mom23ingt
Houston, Texas
Reviewed 7 January 2016

When we checked in, we asked for a room away from other hotel guests because we have dogs and if they hear somebody being loud or walking loudly upstairs, they may bark. We were told that they only had 1 dog friendly room left and that they had to place us in that room. Okay fine. So we get to...

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1Thank dschrakamp

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Quality Suites

Address: 401 Lakeshore Drive, Lake Charles, LA 70601 (Formerly America's Best Inn and Suites)
Region: United States > Louisiana > Lake Charles
Price Range: $93 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Suites 2*
Number of rooms: 111
Reservation Options:
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Also Known As:
America`s Best Hotel Lake Charles
Best Hotel Lake Charles
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Questions & Answers

Questions? Get answers from Quality Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book somewhere else”
 of 5 bubbles paticakes44, 20 Jun 2016 | Read review
“Recommend a lake view room”
 of 5 bubbles flgstffmm, 6 Jan 2016 | Read review
“Best tip is to NEVER check in~Filthy Rooms!”
 of 5 bubbles charlotteo397, 13 Jul 2015 | Read review
“rooms facing the lake would have a nice view”
 of 5 bubbles sgill58, 28 Apr 2015 | Read review
“We were given a lake side room so we could look out and see the lake which was nice.”
 of 5 bubbles 839genac, 20 Mar 2015 | Read review
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