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SpringHill Suites by Marriott Lake Charles

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Traveller (84)
Room & Suite (56)
Dining (9)
Overview
1551 W Prien Lake Rd, Lake Charles, LA 70601-8364 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
3 Star accommodation
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Rooms
2 Sep.3 Sep.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (328)
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Traveller rating
179
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LanguageEnglish
179
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All reviewssitting areathe hotel offersseparate roomsoatmealfront desk staffexcellent hoteleasy accessindoor poolhot tubfree breakfastprien lakefree shuttlestaff was friendlynice roomgolden nuggetshowerlobby
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1 - 5 of 327 reviews
Reviewed 1 week ago via mobile

We have stayed in many Springhill suites this year and this one was awful. The room smelled and had stains on the carpet and couch. My kids didn’t even want to touch the couch and they don’t usually notice that stuff. I wouldn’t take a...More

Thank seppalajf
Reviewed 2 weeks ago

Positives: The breakfast area is very big and open and offers lots of choices. The front desk staff is very friendly. Negatives: I was initially checked into a room that had a really awful smell; so bad that I immediately went downstairs and they changed...More

Thank Michael N
Response from Brooke S, E-Commerce Specialist at SpringHill Suites by Marriott Lake CharlesResponded 1 week ago

Dear Michael N, Thank you for taking time to provide feedback about your stay. We are glad you enjoyed our spacious breakfast area, as well as friendly staff. We apologize, however, for the issues regarding cleanliness and service during your time at SpringHill Suites. Guest...More

Reviewed 2 weeks ago via mobile

I stayed here for six weeks while on business in Louisiana and the welcome from reception was second to none, the rooms were quite spacious and the bar welcome after a hard day. There are many bars and eateries within a short walk and lake...More

Thank brianrE7264HF
Reviewed 3 weeks ago via mobile

Our family went on a Louisiana tour and decided to stop in Lake Charles and stayed at SpringHill. We had a huge pink and purple stain on our carpet, the toilet paper holder was broken, the hot tub had moldy grim all on the outside,...More

Thank tbone1483
Response from Janet P, General Manager at SpringHill Suites by Marriott Lake CharlesResponded 3 weeks ago

Thanks so much for taking the time to share your comments with us. I sincerely apologize for any inconvenience you encountered during your stay and I want you to know that this is not our standard at all. I will be reviewing your comments with...More

Reviewed 3 weeks ago via mobile

I will never recommend this hotel not will I ever stay at a Marriott again. I never step foot in this hotel ( our event was cancelled) . They Refuse to refund the room, nor are they willing to work with you. READ THE FINE...More

Thank Angela T
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About
Amenities
Top amenities
Pool
Free Parking
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Wheelchair Access
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Banquet Room
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
USD 91 - USD 164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Lake Charles
#2 Romantic Hotel in Lake Charles
#2 Family Hotel in Lake Charles
#3 Casino Hotel in Lake Charles
#3 Best Value Hotel in Lake Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 91 - USD 164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Lake Charles
#2 Romantic Hotel in Lake Charles
#2 Family Hotel in Lake Charles
#3 Casino Hotel in Lake Charles
#3 Best Value Hotel in Lake Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (84)
Room & Suite (56)
Dining (9)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Pat S
20 May 2018|
AnswerShow all 3 answers
Response from Janet P | Property representative |
Good Morning Pat S, I am very sorry to hear that you did not enjoy my hotel. I would like to inform you that we are undergoing renovations to upgrade our property and guest rooms. I do wish to compensate you with points for... More
0
Votes
Mrjid1301
21 April 2017|
Answer
Response from Elizabeth B | Reviewed this property |
No shuttle service to airport. Still ask. Driver's maybe slow that day , of your request ? worth a shot..
0
Votes
Room Tips
"Thoroughly check the room for cleanliness before settling in."
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"corner room and high floor the best. Away from the elevators"
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"The rooms can be a little noisy because it is close to the highway. But lots of hotels are I keep ear plugs..."
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"Rooms opposite of Rt 210 should be quieter"
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