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Crowne Plaza Hotel New Orleans Airport

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Crowne Plaza Hotel New Orleans Airport
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568 Reviews from our TripAdvisor Community

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Showing 551: English reviews
Houston, Texas
Reviewed 1 week ago

Great experience. I traveled with my kids to attend Bayou Classic. Although I am usually in the thick of events, I wanted to have quiet moments with my family. This was a great option. Nice amenities.

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Helpful?
Thank Brad C
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear Brad C, Thank you for the awesome review! I am glad that we helped make your Bayou Classic experience a great one and you had a good time with your family. We looking forward to serving you again over 2017 Bayou Classic. Ivy Lim, General Manager

Holden, Louisiana
Reviewed 2 weeks ago via mobile

The rooms were nice and comfortable. Staff was nice The restaurant was overpriced and understaffed. My wife had a business conference at the CP and we went to eat at restaurant. After a thirty seven minute wait my wife had to go to the conference Two omelettes and two drinks $38. Other guest were leaving without eating because of the...

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Helpful?
Thank bryanthano
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear bryanthano, Thank you for taking time to tell us about your experience at the hotel. While I am glad that our guest rooms and service provided by staff met your expectations, I am sorry to hear that service in the restaurant was slow on Saturday morning. Your comment was shared with the culinary team. Ivy Lim, General Manager

New Orleans, Louisiana
Reviewed 2 weeks ago

Got bumped on my flight on New Years day and the airline provided a room at this hotel. Had dinner at the hotel in the restaurant, The Landing. It was fine. The room was quiet and comfortable. I stayed on the club floor and didn't hear any noise at all. It was a very short stay and left the next...

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Helpful?
Thank patstnt0721
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear patstnt0721, Thank you for the awesome review! And, for joining IHG Rewards program. I am glad that we met your expectations during your layover at the New Orleans International Airport. We hope to serve you again when your travels bring you to the New Orleans area. Ivy Lim, General Manager

Irving, Texas
Reviewed 3 weeks ago via mobile

Last month, I stayed at this hotel for business. The location is great, however, the hotel should be renovated. Also, it's more expensive to stay here, because it's considered another Parish. So, the hotel price and taxes are different. Overall, the experience was good, but, due to it being outdated and more expensive, I'll stay at the Hilton.

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Helpful?
Thank jazzlover74
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear jazzlover74, Thank you for your candid review of the hotel. I am glad that your experience at the hotel was a good one and found our location convenient. The hotel is located within Jefferson Parish and lodging tax is at 14.75%. Our room rate varies according to seasonality. Ivy Lim, General Manager

Madisonville, LA
Reviewed 3 weeks ago via mobile

Very comfortable and there's a great restaurant next door - Brick Oven. Reasonable especially if you leave car when flying out$5/day and shuttle to airport Beats getting up at ridiculous time for early flight

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Helpful?
Thank JimR459
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear JimR459, Thank you for your business and for taking time to review the hotel. I am glad that we met your expectations and your stay was a comfortable one. We look forward to serving you again. Ivy Lim, General Manager

Reviewed 3 weeks ago

I would like to think the staff at the front desk. I believe the young ladies name was Emily. She really made me feel welcome. The young man that worked with her was also a great help I did not remember his name. As I was leaving that morning the airport driver offered me bottle water which I thought was...

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Helpful?
Thank antonio m
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear antonio m, I hope you had a great Christmas visiting family and friends in New Orleans. Thank you for the awesome review, which was shared with Emily, Andy, and our team of drivers. We look forward to serving you again in the new year. Ivy Lim, General Manager

Nacogdoches, Texas
Reviewed 4 weeks ago

This hotel was welcoming and accommodating at the last minute. The hotel shuttle was easy and convenient and the rooms were clean. If we fly from MSY again I will chose this hotel. The fenced in parking made us feel at ease about leaving our vehicle.

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Helpful?
Thank millsea2016
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear millsea2016, Thank you for your business and for recommending us to other travelers. We look forward to serving you again when you next fly out of MSY. Ivy Lim, General Manager

Jackson, Mississippi
Reviewed 4 weeks ago

My family and I stayed at this airport the night before our flight and the night we arrived back since our home is about 2 1/2 hours away from New Orleans. We have two small children and were fairly tired both nights when we got in, and the staff quickly attended to us so we could get them in bed....

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Helpful?
Thank Lane S
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear Lane S, I am glad that our staff made your stay with your little ones a pleasant and comfortable one. We look forward to serving you again when you are next in transit at the New Orleans airport. Ivy Lim, General Manager

West Vancouver, British Columbia, Canada
Reviewed 4 weeks ago via mobile

Close to airport and has a free shuttle to airport. Rooms very comfortable and upscale. Liked the rooms. The management very gratiously exchanged our room for another property downtown New Orleans as not too much to do around the area. Not easy to cross the road due to no pedestrian walk sign if you want to go another restaurant. Do...

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Helpful?
Thank Paula C
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear Paula C, Thank you for your business and for taking time to review the hotel. I am glad that you found our service and product of exceptional value. We hope to serve your again when your travels bring you to the New Orleans airport area. Ivy Lim, General Manager

Atlanta Georgia
Reviewed 4 weeks ago

It is very good at what it does. It provides a nice, efficient room, very near to the Airport. One surprise for us, is that the hotel has a restaurant. Completely adequate for a quick dinner the night before your flight.

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Helpful?
Thank Kerwin G
Ivy L, General Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear twinkles, We are glad that the hotel met your needs while on layover in New Orleans. Ivy Lim, General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Conveniently located to the Louis Armstrong International Airport in suburban New Orleans, the Crowne Plaza New Orleans Airport Hotel offers complimentary airport shuttle service. Relaxation is available at the outdoor saltwater pool. The Landing restaurant offers Creole cuisine and is open for breakfast, lunch and dinner. ... more   less 

Additional Information about Crowne Plaza Hotel New Orleans Airport

Address: 2829 Williams Blvd, Kenner, LA 70062
Region: United States > Louisiana > Kenner
Price Range: $135 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel New Orleans Airport 3.5*
Number of rooms: 292
Reservation Options:
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Also Known As:
Crowne Plaza Kenner
Holiday Inn Kenner
Kenner Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel New Orleans Airport staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel New Orleans Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Park closest to your room or you will carry luggage a ways.”
 of 5 bubbles 367bradc, 13 Jan 2017 | Read review
“I joined their rewards program before checking in and they were able to put me in a room on the club floor.”
 of 5 bubbles patstnt0721, 2 Jan 2017 | Read review
“Great Housing.”
 of 5 bubbles Y8433SAantoniom, 25 Dec 2016 | Read review
“Go to another hotel!!”
 of 5 bubbles 840gabrielav, 29 Nov 2016 | Read review
“All rooms should be great!”
 of 5 bubbles skidoocarol, 16 Nov 2016 | Read review
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