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Hilton New Orleans Airport

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Hilton New Orleans Airport
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832 Reviews from our TripAdvisor Community

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Showing 813: English reviews
Baton Rouge, Louisiana
Reviewed 21 May 2016

The park and stay package was very convenient for our travel needs/flight schedule. The hotel staff and shuttle driver were very friendly and willing to assist any way they could. We had a 05:30 flight, staying directly across from the airport was convenient.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Robert S
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for staying with the Hilton New Orleans Airport and thank you for taking the time to provide feedback regarding your visit. We truly appreciate it! The Park and Stay Package is a great option for guests needing to leave their car and fly out. For convenience, we provide complimentary airport shuttle service 24 hours daily. Thank you for...

Potomac, Maryland
Reviewed 18 May 2016

We used points to book rooms here because it was hard to find rooms available in town during jazz fest. The hotel was conveniently located across the street from the airport. The staff could not have been nicer checking us in. I used the new phone check-in service which was kind of fun (although we still had to stop at...

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Helpful?
Thank 452susanv
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Fantastic...we hope that you had a great time at Jazz Fest - enjoyed some really good food and heard some awesome music! We thank you for sharing your experience regarding your visit at the Hilton New Orleans Airport. We are located directly across from the Louis Armstrong New Orleans International Airport and only minutes to I-10 access. Thank you for...

Reviewed 18 May 2016

The staff at check were delightful but things went downhill quickly after that. I woke up in the middle of the night with no A/C. By morning it was like a sauna. Since I was checking out early and taking the shuttle to the airport - I did not bother to call but that was a mistake. I had to...

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Helpful?
Thank Jacque S
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Jacque S, Thank you very much for sharing the details of your recent stay and thank you for your compliments on our staff at check in. I am very sorry about your air conditioning experience. I hope you let us know at check out so that we may have the guest room serviced. Also, in addition to our popular...

Reviewed 17 May 2016

We have stayed in all Hilton brands-from Hampton Inn to Waldorff-and this hotel is an embarrassment to the brand. Rude staff, dirty rooms, lousy breakfast buffet. The only good thing is that it is close to I-10 and the airport. Poorly designed parking lot that you have to pay to park in. Will not return.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank H3983VWashleyp
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear H3983VWas, Thank you for taking the time to share your feedback. I am sorry to hear of your disappointment with your stay. I invite you to contact me personally to provide more details as we certainly appreciate the opportunity to correct any negative issues you encountered. Again, my apologies and I do hope you change your mind and afford...

St. Francisville, United States
Reviewed 16 May 2016

From the time I walked through the door until I checked out everyone was helpful and friendly. Room was clean and comfortable. Parking was secure and convenient. Would definitely stay there again. Excellent staff, very welcoming.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Marian G
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you so much for the five star review - all feedback is extremely important to us. Our team truly prides themselves on providing helpful and friendly and clean and comfortable rooms - thank you for recognizing their efforts. We look forward to welcoming you back! Warm regards, Melinda Mueller Director of Sales

Baton Rouge, Louisiana
Reviewed 15 May 2016

This hotel is in the best location for Honky Tonk Row, the Hall of Fame, the Ryman(Grand Ole Opry) and many other sites. We have stayed here twice and would stay here again. Within walking distance to many places.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Randall B
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Randall B, Thank you for your feedback. I am sorry, I do believe you have us confused with a location in Nashville but I am glad that you had a nice time and thank you for choosing Hilton.

Aurora, Illinois
Reviewed 15 May 2016 via mobile

Stayed here for a couple of nights and was pleasantly surprised. The property is well maintained, clean spacious rooms and very nice staff. Also very quite for being near the airport. Only negative is breakfast is expensive and not very good. I would stay here again but would find another option for breakfast.

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Helpful?
Thank Karkman
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Karkman, Thank you for sharing your feedback. I am glad you found our property well maintained, our staff very nice and our hotel quiet. My apologies though for your breakfast experience. I hope you shared your feedback with a team member while on property to afford us the opportunity to make it right. We appreciate any opportunity to exceed...

Louisiana
Reviewed 14 May 2016

Been staying here for many years. Hotel staff is very good/efficient and friendly. If you have an early morning flight this is a great place to stay. This week I arrived at 2AM from Los Angeles. I was very glad to have a room booked before I had to drive to Baton Rouge the next day

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank LAHarleyGal
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Fantastic! Thank you for the great review and thank you for your loyalty over the years. Our team truly prides themselves on providing good, efficient and friendly service - thank you for the comment! The Hilton New Orleans Airport is conveniently located directly across from the Louis Armstrong New Orleans International Airport (providing the least amount of travel time) along...

Trout Creek, Montana
Reviewed 13 May 2016

High price for not even having at least a complimentary breakfast. Breakfast costs $19. Only on premisis restaurant high price and poor quality. Common areas not clean and windows so dirty it is difficult to see through.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Rod B
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Rod B, Thank you for taking the time to share your feedback. I am very sorry that you were disappointed with the value of our breakfast options and with our common areas. I will share your valuable feedback with our team so that we may use it to improve upon our services. Again, my apologies and I do hope...

Wisconsin
Reviewed 11 May 2016 via mobile

The room was average, and the staff friendly, but not to the level that you would expect for the room rates. Some public areas had a strong mildew smell and could use a deep cleaning. On the plus side they do have an onsite restaurant/sports bar and is located right at the Airport with a 24 hour shuttle.

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Helpful?
Thank chrisdeann
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear christies246, We appreciate your time in sharing the details of your stay and thank you for your compliments on our friendly staff, our restaurant The Second Line and our 24 hour complimentary shuttle. I would like to extend my apologies that we did not exceed your expectations overall. I will share your feedback with our team and I thank...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hilton New Orleans Airport hotel is the only New Orleans full-service hotel located directly across from Louis Armstrong International Airport in Kenner, Louisiana. We offer an on-demand, complimentary airport shuttle that arrives within minutes of your call. With easy access to Interstate 10 and just minutes from downtown New Orleans, the hotel is the ideal base for exploring the world-famous French Quarter and family attractions. Self-parking is gated and a daily fee applies. The Hilton New Orleans Airport is the perfect location for business or leisure travelers, Guests can unwind or catch up on work in the spacious lobby, which offers complimentary WiFi access. Enjoy Breakfast in Café LaSalle Restaurant with ceiling-to-floor windows overlooking the lush courtyard. The 24-hour complimentary fitness center features the latest modern equipment. Keep fit with a workout followed by a rejuvenating swim in the outdoor pool. Relax in the whirlpool, and then treat yourself to classic New Orleans food for lunch or dinner in the Second Line Sports Edition - the perfect location for casual networking or catching sporting events on the flat-screen HDTVs. Host a business meeting or social event at this Hilton New Orleans Airport hotel. Choose from more than 21,000 sq. ft. of flexible function space - including a 6,000 sq. ft. Grand Ballroom - all of which is conveniently located on one floor. ... more   less 

Additional Information about Hilton New Orleans Airport

Address: 901 Airline Drive, Kenner, LA 70062
Region: United States > Louisiana > Kenner
Price Range: $211 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton New Orleans Airport 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Hilton New Orleans Airport Hotel Kenner
Hilton Hotel Kenner
Hilton Hotel New Orleans Airport
Hilton Kenner
Kenner Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New Orleans Airport staff and other travellers.
6 questions
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Questions? Get answers from Hilton New Orleans Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a pool or non airport room to cut down on the noise”
 of 5 bubbles JoshW937, 5 Jan 2017 | Read review
“Though close to the airport, even facing MSY we heard almost no plane noise. Rooms to the back will be quieter”
  • Room 315 - Sink & vanity
  • Room 315 - View from room
  • Room 315 - Outlets on chest of drawers
  • Room 315 - Safe in closet
  • Room 315 - Bed, chest of drawers, TV, coffeemaker toward closet and bathroom
  • Room 315 - Closet w/ mirrored doors
  • Room 315 - View from room
  • Room 315 - Chest of drawers, TV, desk and sitting area from bed
 of 5 bubbles Bill_Hunt_AZ, 24 Dec 2016 | Read review
“My room faced the airport and I did not hear any noise from there.”
 of 5 bubbles Patricia1209, 25 Aug 2016 | Read review
“Our room 434 faced the Airport. But it was quiet.”
 of 5 bubbles PatrikQ, 4 Aug 2016 | Read review
“Go elsewhere”
 of 5 bubbles Hamburg_GermanyJayT, 27 Jul 2016 | Read review
5 of 5