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Hilton New Orleans Airport

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Hilton New Orleans Airport
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838 Reviews from our TripAdvisor Community

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Showing 819: English reviews
Reviewed 1 week ago

Directly across the street from the New Orleans International Airport. Very convenient to airport with free shuttle running back and forth every 30 minutes. Perfect for early morning flights. Also perfect for foggy mornings if you live or visiting the Northshore of Lake Ponchatrain.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank lorig138
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for the feedback which is so important to our team. We are delighted that you found our location directly across from the Louis Armstrong New Orleans International Airport perfect for early morning flights and the hotel's complimentary airport shuttle which runs 24 hours on demand convenient. Yes, we offer long-term parking and Sleep and Go packages for those...

Augusta, Georgia
Reviewed 1 week ago

The hotel lobby was very nice, but my guest room was a total disappointment. The sink and showerhead were rusted and the furniture was very worn. However, the convenience to the airport and the staff were wonderful!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Karmenlita S
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Karmenlita S, We appreciate you taking the time to share your experience. Thank you for your compliments on our nice lobby, convenient location and wonderful staff. I am pleased to say we are scheduled for a full guest room renovation this year and I am very sorry for your disappointment with your guest room. Please know we appreciate your...

Houston, Texas
Reviewed 2 weeks ago via mobile

This is a very old hotel. The lobby is great, has a real southern charm, the age is a positive. The staff were friendly and the room was clean. The guest rooms are comfortable, clean but very dated. Desperately in need of some renovations. Bed was comfortable, AC was good and worked very well. It is an above average hotel...

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Helpful?
Thank WesleyMCPA
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you very much for taking the time to provide feedback regarding your recent visit as all feedback is so important to our team. Also, thank you for the four-star rating. We are delighted that you found our lobby great and staff friendly. Our Culinary team prides themselves on providing the freshest, local ingredients offered in the restaurant, thank you...

Reviewed 3 weeks ago via mobile

The service at bar restaurant and room service was the worst I have ever experienced Example ordered breakfast at 7 am and it never came ever. I called back to check on it at 8 am and the lady was rude to me before I even became rude. She put me on hold and after 5 mins I hung up....

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Helpful?
Thank Jeannie T
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Jeannie T, Thank you very much for providing the details of your stay. I apologize for your disappointing food and beverage experiences. I can assure you this is quite uncharacteristic of our staff and certainly does not meet our expectations. We pride ourselves on providing excellent service to all our guests, and hope for the opportunity to serve you...

Houston, Texas
Reviewed 3 weeks ago

The location of this property is amazing. It is really directly across the street from the airport. If the bus isn't there the walk is the same distance from the terminal gate to baggage claim. This property like nothing like the pic that is online. The building is old and brown and the outside looks nothing of the Hilton brand....

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Helpful?
Thank april h
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear april h, Thank you for sharing your feedback. I appreciate that you found our location amazing and your check-in fast I am sorry however, that we disappointed you with our accommodations and room service and that your guest phone did not work. We are scheduled for a full guest room renovation this year and I know our guests will...

Burr Ridge, United States
Reviewed 3 weeks ago

Excellent location across the street from the airport. Very good service at the hotel and friendly staff in both the sports bar and restaurant. Room was very functional, clean and sleep quality was good.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Floyd C S
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

We thank you for taking your time to provide feedback regarding your recent visit to the Hilton New Orleans Airport and also, thank you for the awesome five star rating! We are delighted that you found our location excellent - we are located directly across from the Louis Armstrong New Orleans International Airport and for convenience we provide complimentary airport...

baton rouge, United States
Reviewed 3 weeks ago

the front desk clerk was friendly. We had an early flight and had to leave the hotel at 3:30 in the morning. The night clerk was very friendly, got us a shuttle to the airport quickly. The shuttle driver helped us with the luggage at both the hotel and airport. It was a good experience.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank K5006GUgeorgel
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

We are delighted that you enjoyed a "good experience" during your recent visit to the Hilton New Orleans Airport and we thank you for the four star rating. Thank you also for taking your time to provide feedback which is so important to our team. Our team prides themselves on friendly service - thank you for recognozing our front desk...

LOS ANGELES, United States
Reviewed 3 weeks ago

Pleasant Stay near the airport. It's right across the street from the Airport and for a 6:00am flight the next morning, this is perfect! Wish we would have had breakfast early though but nothing was open at 4:00am

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Y4233NMdanielg
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

We thank you for awesome five star rating and for taking your time to provide feedback which is appreciated by our team. We are delighted that you enjoyed a pleasant stay at our hotel which is conveniently located directly across from the Louis Armstrong International Airport - we also provide complimentary airport shuttle service 24 hours daily. I will share...

Fairmont, West Virginia
Reviewed 4 weeks ago via mobile

The lobby is very spacious and clean....there is plenty of parking, but you are charged 10.00 per night...my room was very comfortable and spacious...I would recommend this Hilton upgrade their electric outlets to accommodate USB ports...fortunately, I had brought my own USB outlet, or my phone would have been dead by morning...I enjoyed the jambalaya pizza flatbread at the restaurant....there...

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Helpful?
Thank Georganne88
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for the four star rating and for providing feedback regarding your stay - all feedback is important to our team...Thanks! We are delighted that you enjoyed the spacious/clean lobby and that your room was comfortable/spacious. We are happy to advise that we will be doing a redesign this year of our guest rooms which includes USB outlets. Thank...

Ohio
Reviewed 4 weeks ago

The hotel is located in a great location (with respect to the Airport) but does not meet the standard of the typical Hilton hotel. PROS: -location is great -free, on-demand, 24-hr shuttle to the airport -parking is inexpensive ($10/day) considering the proximity to the airport -nice fitness center which includes 3 ellipiticals, 2 tread mills, 1 bike, free weights and...

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Helpful?
Thank traveller187B
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear traveller187B, Thank you very much for your review of our hotel. I am glad to read you found our location great, complimentary On Demand TV and 24/7 airport shuttle a pro, parking inexpensive and fitness center nice. I am sorry though that you found your accommodations to be dated. We are under going full guest room renovations this year...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hilton New Orleans Airport hotel is the only New Orleans full-service hotel located directly across from Louis Armstrong International Airport in Kenner, Louisiana. We offer an on-demand, complimentary airport shuttle that arrives within minutes of your call. With easy access to Interstate 10 and just minutes from downtown New Orleans, the hotel is the ideal base for exploring the world-famous French Quarter and family attractions. Self-parking is gated and a daily fee applies. The Hilton New Orleans Airport is the perfect location for business or leisure travelers, Guests can unwind or catch up on work in the spacious lobby, which offers complimentary WiFi access. Enjoy Breakfast in Café LaSalle Restaurant with ceiling-to-floor windows overlooking the lush courtyard. The 24-hour complimentary fitness center features the latest modern equipment. Keep fit with a workout followed by a rejuvenating swim in the outdoor pool. Relax in the whirlpool, and then treat yourself to classic New Orleans food for lunch or dinner in the Second Line Sports Edition - the perfect location for casual networking or catching sporting events on the flat-screen HDTVs. Host a business meeting or social event at this Hilton New Orleans Airport hotel. Choose from more than 21,000 sq. ft. of flexible function space - including a 6,000 sq. ft. Grand Ballroom - all of which is conveniently located on one floor. ... more   less 

Additional Information about Hilton New Orleans Airport

Address: 901 Airline Drive, Kenner, LA 70062
Region: United States > Louisiana > Kenner
Price Range: $224 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton New Orleans Airport 3.5*
Number of rooms: 317
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Priceline and Travelocity so you can book your Hilton New Orleans Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton New Orleans Airport Hotel Kenner
Hilton Hotel Kenner
Hilton Hotel New Orleans Airport
Hilton Kenner
Kenner Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New Orleans Airport staff and other travellers.
6 questions
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Questions? Get answers from Hilton New Orleans Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a pool or non airport room to cut down on the noise”
 of 5 bubbles JoshW937, 5 Jan 2017 | Read review
“Though close to the airport, even facing MSY we heard almost no plane noise. Rooms to the back will be quieter”
  • Room 315 - Sink & vanity
  • Room 315 - View from room
  • Room 315 - Outlets on chest of drawers
  • Room 315 - Safe in closet
  • Room 315 - Bed, chest of drawers, TV, coffeemaker toward closet and bathroom
  • Room 315 - Closet w/ mirrored doors
  • Room 315 - View from room
  • Room 315 - Chest of drawers, TV, desk and sitting area from bed
 of 5 bubbles Bill_Hunt_AZ, 24 Dec 2016 | Read review
“My room faced the airport and I did not hear any noise from there.”
 of 5 bubbles Patricia1209, 25 Aug 2016 | Read review
“Our room 434 faced the Airport. But it was quiet.”
 of 5 bubbles PatrikQ, 4 Aug 2016 | Read review
“Go elsewhere”
 of 5 bubbles Hamburg_GermanyJayT, 27 Jul 2016 | Read review
5 of 5