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Hilton New Orleans Airport

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Hilton New Orleans Airport
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817 Reviews from our TripAdvisor Community

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Showing 798: English reviews
Atlanta, Georgia
Reviewed 3 days ago NEW

I had to stay in this hotel for three nights for business, but regretted my decision as soon as I stepped into my room. The first room I received had water stains and dark black spots (mold???) in the ceiling, along with some very obvious settling, or damage to the walls. Thankfully, I was moved to another room, and while...

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Helpful?
Thank lachinita1
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear lachinita1, Thank you for your review. My deepest apologies for your stay. Please know that we are undergoing full renovations this year and it will give us an exciting and comfortable new look. I know this does not make up for your experience, but I hope to convey that we at Hilton care about our guests and are in...

Spokane, Washington
HOTEL’S FAVOURITE REVIEW
Reviewed 6 December 2016 via mobile

Love this hotel and it's amazing lobby level sports bar. The rooms are modern and very clean. The staff were very friendly and even the bar food was good. The rooms are equipped with every amenity needed and the beds are comfortable. Thank you Hilton. See you next time !!!

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Helpful?
Thank locosd40
About Hotel's Favourite Review
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you so much for the five star review and for sharing your feedback regarding your recent visit to the Hilton New Orleans Airport. The Second Line Sports Edition is a great location to catch your favorite sporting event and enjoy some of New Orleans favorite dishes prepared by our Culinary Team using the freshest, local ingredients - we are...

Huntsville, AL
Reviewed 3 days ago NEWvia mobile

My daughters have competed in Irish dance and we have attended the feis here every year (five years). Here's my overall take: 1. Very friendly & courteous front desk. 2. Consistently good service at breakfast/restaurant/room service 3. Water pressure is reminiscent of those years before government mandated water restrictions...ah! A great massage and solid wash down 4. Parking is easy...

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Helpful?
Thank Funtoschool
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for sharing feedback regarding your recent visit to the Hilton New Orleans Airport - all feedback is extremely important to our team. Thank you for your loyalty for the past five years for the FEIS Irish Dance Weekend - we hope everyone had a great time! Our team prides themselves on providing friendly and courteous service - thank...

Fort Worth, Texas
Reviewed 4 days ago NEW

We were stuck overnight at the MSY airport and this was the closest hotel, making it a good choice for us. Getting to the free shuttle pickup location was a little cumbersome, but the ride only took a couple minutes once we found the small bus. I actually would've preferred to just walk, as the hotel is across the street...

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Helpful?
Thank BethanieKay
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear BethanieKay, Thank you for sharing the details of your stay. I am glad you found our location a good choice, check in quick and staff friendly. I am sorry your accommodations did not exceed your expectations. I am excited to say we are doing a full guest room renovation this year and I’m sure our guests will love the...

Seattle, Washington
Reviewed 1 week ago NEW

Not impressed with this hotel at all. Needs a lot of work. I'm sure, everyone already aware of this. Room smelled like smoke, tv did not work properly. Hotel staff not engaging. The coffee shop was hit or miss on being open.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank L1853BRdanielb
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear L1853BRdanielb, Thank you very much for your review. I am sorry for your disappointment in your stay. I will share your valuable feedback with our team to help us better improve upon our service to our guests. We are scheduled for guest room renovations this year and it will be a brand new look for us. I sincerely appreciate...

Kenner, Louisiana, United States
Reviewed 1 week ago

This hotel is very conveniently located at the airport. Easy to reach and very convenient. Everything was clean, orderly, very polite service and warm, cozy, relaxing and peaceful atmosphere. I will definately stay at this hotel again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank richardmS314NY
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

We thank you for the awesome five star rating and for taking the time to provide feedback regarding your recent visit with the Hilton New Orleans Airport. We are delighted that you found our location, directly across from the Louis Armstrong International Airport, convenient and easy to reach. Our team prides themselves on providing a clean product and providing polite...

Reviewed 1 week ago via mobile

These double queen rooms were the smallest rooms I have ever stayed in for a hotel. I expected a lot more from a Hilton. This was my 1st stay in the Hilton and I was disappointed. The bathroom was about the size of the ones on a cruise ship, very small. The lobby was beautiful but the guest rooms were...

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Helpful?
Thank Authra Meshal B
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Authra Meshal B, Thank you for taking the time to share your experience. I am sorry for your disappointment in the size of your guest room and guest bathroom. Some of our guest rooms vary in size but guest rooms with two beds do take up more floor space and I am sorry for that inconvenience. I appreciate that...

Meadville, Pennsylvania
Reviewed 1 week ago

Check in process was far below Hilton standards. The staff the next day was exceptional and what one would expect from Hilton properties. The shuttle service apparently only operates from the hotel to the terminal, so don't plan on using them to get around the area. Most properties have a 3 to 5 mile radius. Besides the checkin, the overall...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank james w
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear james w, We appreciate reading the details of your stay. I am sorry for your check in experience but glad you found our staff exceptional the next day. For the convenience of our guests, our complimentary 24/7 airport shuttle travels back and forth to the airport but we are happy to help arrange taxi service for those who do...

Durham, United States
Reviewed 1 week ago

On top of being so close to tgr airport the hotel boatsed a clean room, extremely comfortable bed, and some nice TV channel choices! The shuttle to and from the airport was great! It only took 2 to 3 minutes!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Oluwatomisin O
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for the four star rating and for sharing feedback regarding your recent visit - all feedback is very important to our team. We are delighted that you found our location, directly across from the Louis Armstrong New Orleans International Airport, convenient and found the complimentary airport shuttle great. We look forward to welcoming you back the next time...

Des Moines, Iowa
Reviewed 1 week ago via mobile

Got to my room and found it jammed open with the latch. Got inside everything seemed OK, tried to call the front desk from the phone but it was broken looked over the desk and noticed there was no chair use my cell phone to call downstairs they send a technician out he saw the problems fixed the phone and...

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Helpful?
Thank GalenDesMoines
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear GalenDesMoines, Thank you for your review. I am deeply sorry that your guest room was not ready when you were checked in. We have taken steps to ensure the situation does not repeat itself. On another note, thank you for recognizing our nice team members. Please again, allow me to extend my deepest apologies for our failure to deliver...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hilton New Orleans Airport hotel is the only New Orleans full-service hotel located directly across from Louis Armstrong International Airport in Kenner, Louisiana. We offer an on-demand, complimentary airport shuttle that arrives within minutes of your call. With easy access to Interstate 10 and just minutes from downtown New Orleans, the hotel is the ideal base for exploring the world-famous French Quarter and family attractions. Self-parking is gated and a daily fee applies. The Hilton New Orleans Airport is the perfect location for business or leisure travelers, Guests can unwind or catch up on work in the spacious lobby, which offers complimentary WiFi access. Enjoy Breakfast in Café LaSalle Restaurant with ceiling-to-floor windows overlooking the lush courtyard. The 24-hour complimentary fitness center features the latest modern equipment. Keep fit with a workout followed by a rejuvenating swim in the outdoor pool. Relax in the whirlpool, and then treat yourself to classic New Orleans food for lunch or dinner in the Second Line Sports Edition - the perfect location for casual networking or catching sporting events on the flat-screen HDTVs. Host a business meeting or social event at this Hilton New Orleans Airport hotel. Choose from more than 21,000 sq. ft. of flexible function space - including a 6,000 sq. ft. Grand Ballroom - all of which is conveniently located on one floor. ... more   less 

Additional Information about Hilton New Orleans Airport

Address: 901 Airline Drive, Kenner, LA 70062
Region: United States > Louisiana > Kenner
Price Range: $209 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton New Orleans Airport 3.5*
Number of rooms: 317
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com and Priceline so you can book your Hilton New Orleans Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton New Orleans Airport Hotel Kenner
Hilton Hotel Kenner
Hilton Hotel New Orleans Airport
Hilton Kenner
Kenner Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New Orleans Airport staff and other travellers.
6 questions
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Questions? Get answers from Hilton New Orleans Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a pool or non airport room to cut down on the noise”
 of 5 bubbles JoshW937, 5 Jan 2017 | Read review
“Though close to the airport, even facing MSY we heard almost no plane noise. Rooms to the back will be quieter”
  • Room 315 - Sink & vanity
  • Room 315 - View from room
  • Room 315 - Outlets on chest of drawers
  • Room 315 - Safe in closet
  • Room 315 - Bed, chest of drawers, TV, coffeemaker toward closet and bathroom
  • Room 315 - Closet w/ mirrored doors
  • Room 315 - View from room
  • Room 315 - Chest of drawers, TV, desk and sitting area from bed
 of 5 bubbles Bill_Hunt_AZ, 24 Dec 2016 | Read review
“My room faced the airport and I did not hear any noise from there.”
 of 5 bubbles Patricia1209, 25 Aug 2016 | Read review
“Our room 434 faced the Airport. But it was quiet.”
 of 5 bubbles PatrikQ, 4 Aug 2016 | Read review
“Go elsewhere”
 of 5 bubbles Hamburg_GermanyJayT, 27 Jul 2016 | Read review
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