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SpringHill Suites Shreveport-Bossier City/Louisiana Downs

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SpringHill Suites Shreveport-Bossier City\/Louisiana Downs
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192 Reviews from our TripAdvisor Community

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Showing 192: English reviews
Reviewed 3 weeks ago via mobile

This hotel is perfect if you're going to Louisiana Downs! Easy walking distance across the parking lot, very clean rooms, helpful staff, and overall great experience. It's more affordable than the hotel at the casino, and you don't leave smelling like an ashtray, which is a huge plus for me!

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Helpful?
Thank Marlo1019
Mark W, General Manager at SpringHill Suites Shreveport-Bossier City/Louisiana Downs, responded to this review

Marlo, Thank you very much for the review! We definitely take pride in our property and are glad that it shows to our guests. Rate wise, we have the best product for our area. I hope you have a great New Year and hope we get to see you soon!

Reviewed 3 weeks ago via mobile

I really liked this hotel right next to the Harrah's Casino Louisiana Downs. We were running late for our 3:00 check in, so I called the hotel and Max was very understanding and assured me that it was fine to arrive late. Our room was really nice and it faced the race track. I will definitely stay here again!!!

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Helpful?
Thank LaTiffany S
Mark W, General Manager at SpringHill Suites Shreveport-Bossier City/Louisiana Downs, responded to this review

LaTiffany, Thank you for your review! Our posted check-in time starts at 3:00PM but goes all night. I'm glad Max was able to put you at ease and made sure you had a trackside too. Quarter Horse season is starting, so hopefully we will get to see you soon. I hope your New Years Eve was awesome and am pleased...

Reviewed 11 December 2016 via mobile

The hotel staff was very attentive. Called room service for towels and I could barely hang up the phone before WARM towels were delivered to the door!! Was greated by every staff member with a smile. The room was clean and well maintained as was the rest of the hotel. The pool was warm and clean would absolutely go backm

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Helpful?
Thank Amber W
Mark W, General Manager at SpringHill Suites Shreveport-Bossier City/Louisiana Downs, responded to this review

Amber, Thank you so much for the review! I'm glad we were able to exceed your expectations with our service. I truly believe our service sets us apart from the other hotels in our area. I am also glad you enjoyed the amenities our hotel offers and I very much look forward to your future visits!

Reviewed 3 December 2016 via mobile

GOOD: The hotel was very nice and the room was clean. The night staff was by far more pleasant than the day time staff. BAD: My hands were full going into the room and I forgot to lock my car. I was inside maybe 15 min and went back to my car. All my money including coin change was stolen...

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Helpful?
Thank Tara J
Mark W, General Manager at SpringHill Suites Shreveport-Bossier City/Louisiana Downs, responded to this review

Tara, Thank you for your review. I sincerely apologize for this happening. We treat guest security with the utmost seriousness. I do have to ask, did this happen at the SpringHill Suites in Bossier City, LA? This is the first I have heard about this and am deeply concerned. Please let me know if this happened elsewhere and I will...

Monroe, Louisiana
Reviewed 1 December 2016

Front desk clerk was awesome, I believe his name was Jonah?? It was Thanksgiving night, and what could have put anyone in a foul mood for working on a holiday, he was extremely cordial, he was also dressed very nice. He was informative, and helpful. The only downside to the stay was breakfast. WOW breakfast was crazy. I must have...

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Helpful?
Thank Bg71291
Mark W, General Manager at SpringHill Suites Shreveport-Bossier City/Louisiana Downs, responded to this review

Bg, Thank you for your review! Jonah did work Thanksgiving evening and is one of our most fantastic team members. I keep asking him when I can schedule him off, and he always refuses! I agree, he wears our uniform very well. I apologize for breakfast being so hectic. We definitely could have handled it better. We are very excited...

Fort Worth, Texas
Reviewed 29 November 2016

Located on the Bossier City side of the Red River, this outlet mall has plenty of name-brand stores, including Gap, Banana Republic, Nike, and lots more. I especially like the Crocs, Sketchers and Kitchen stores. Crocs and Sketchers are two of my favorite shoes, so I often find bargains here. And what's not to like about the Kitchen store. It...

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Helpful?
Thank Pat G
Lakeland, Florida, United States
Reviewed 23 November 2016 via mobile

This is a great hotel. Clean, modern rooms, friendly staff, great rate, awesome breakfast. The beds are comfy as well. Easy to find off the freeway and right near a Taco Bell. What more could anyone want?

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Helpful?
Thank Jessica S
Mark W, General Manager at SpringHill Suites Shreveport-Bossier City/Louisiana Downs, responded to this review

Jessica, Thank you for your excellent review! I am very glad you enjoyed our hotel, staff, and convenient location. Sometimes that Taco Bell is a bit to convenient for me and my staff! We hope to see you back soon!

Reviewed 14 November 2016

I recently stayed at this hotel and was shocked to find out that my credit card had been charged $132.72 in incidentals fees for a two night stay. I had not used any incidentals at this hotel and was told that this was their standard rate , but the funds would be re-deposited .to my American express after 3-5 business...

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Helpful?
Thank therssiam2015
Mark W, General Manager at SpringHill Suites Shreveport-Bossier City/Louisiana Downs, responded to this review

Therssiam2015, Thank you for your review. I apologize that you feel you were "ripped off". Every hotel authorizes for incidentals or require some type of deposit to guarantee the room. We have signage up that states their are incidental fees and further covers the length of time it can take for the funds to be accessible. Again, I am very...

Lake Delton, Wisconsin
Reviewed 9 November 2016

Mark Walton the GM was very accommodating and friendly. The room was spacious and well equipped. Breakfast was very good. This hotel is right off the freeway and very easy to get to. Walking distance to Louisiana Downs Casino and Race Track.

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Helpful?
Thank John K
Mark W, General Manager at SpringHill Suites Shreveport-Bossier City/Louisiana Downs, responded to this review

John, Thank you so much for taking the time to give us your feedback! I'm glad you enjoyed the room, breakfast and location. I truly believe we are the best hotel in our area because of our overall value. Finally, thank you for the kind shout-out! I will be forwarding this to my boss :)

Cape Coral, Florida
Reviewed 24 October 2016

AS A DISABLED COUPLE WE HAVE TO BE CAREFUL WITH OUR MONEY--SO WE BOOK IN ADVANCE ONLNE TO KNOW WHAT OUR CHARGES ARE. I made a reservation online with Marriott for $320--then arrived to be told my card would be charged for over $400--to cover damage I'd do to the room? If I didn't I'd get it back in a...

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Helpful?
1Thank Sandra S
Mark W, General Manager at SpringHill Suites Shreveport-Bossier City/Louisiana Downs, responded to this review

Sandra, Thank you for your feedback. While this is not the feedback we like to hear, we do appreciate it as it helps us to improve. There seems to be some confusion with the incidental authorizations. All hotels require an incidental authorization to make sure all charges are covered. We offer a movie system with pay per-views; we have the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about SpringHill Suites Shreveport-Bossier City/Louisiana Downs

Address: 8010 E. Texas Street, Bossier City, LA 71111
Region: United States > Louisiana > Bossier City
Price Range: $107 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Shreveport-Bossier City/Louisiana Downs 3*
Number of rooms: 150
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Also Known As:
Springhill Suites Shreveport-Bossier City/Louisiana Downs Hotel Bossier City
Springhill Suites Bossier City
Hotel Style:
#8 Business Hotel in Bossier City
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Shreveport-Bossier City/Louisiana Downs staff and other travellers.
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Questions? Get answers from SpringHill Suites Shreveport-Bossier City/Louisiana Downs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Over priced and a rip off.”
 of 5 bubbles therssiam2015, 14 Nov 2016 | Read review
“book ANY other hotel not Marriott--and not on top of a horse racing track.”
 of 5 bubbles U4519QVsandras, 24 Oct 2016 | Read review
“lower floor rooms closer to pool and cafe”
 of 5 bubbles VicS906, 6 Sep 2016 | Read review
“Ground floor room with handicap facilities. Toilets a little higher. No lip to step over for shower and grab bars conveniently placed.”
 of 5 bubbles donnabH581EH, 5 Sep 2016 | Read review
“If you want a view of the horse race track - opt for rooms X25-X43 - we stayed on 4th floor in rm 442 & it was amazing - HUGE room.”
 of 5 bubbles v0nyad, 21 Aug 2016 | Read review
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