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SpringHill Suites Shreveport-Bossier City/Louisiana Downs

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189 Reviews from our TripAdvisor Community

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Showing 189: English reviews
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

GOOD: The hotel was very nice and the room was clean. The night staff was by far more pleasant than the day time staff. BAD: My hands were full going into the room and I forgot to lock my car. I was inside maybe 15 min and went back to my car. All my money including coin change was stolen... More 

Helpful?
Thank Tara J
Monroe, Louisiana
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW

Front desk clerk was awesome, I believe his name was Jonah?? It was Thanksgiving night, and what could have put anyone in a foul mood for working on a holiday, he was extremely cordial, he was also dressed very nice. He was informative, and helpful. The only downside to the stay was breakfast. WOW breakfast was crazy. I must have... More 

Helpful?
Thank Bg71291
Mark W, General Manager at SpringHill Suites Shreveport-Bossier City/Louisiana Downs, responded to this review

Bg, Thank you for your review! Jonah did work Thanksgiving evening and is one of our most fantastic team members. I keep asking him when I can schedule him off, and he always refuses! I agree, he wears our uniform very well. I apologize for breakfast being so hectic. We definitely could have handled it better. We are very excited... More 

Fort Worth, Texas
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Located on the Bossier City side of the Red River, this outlet mall has plenty of name-brand stores, including Gap, Banana Republic, Nike, and lots more. I especially like the Crocs, Sketchers and Kitchen stores. Crocs and Sketchers are two of my favorite shoes, so I often find bargains here. And what's not to like about the Kitchen store. It... More 

Helpful?
Thank Pat G
Lakeland, Florida, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago via mobile

This is a great hotel. Clean, modern rooms, friendly staff, great rate, awesome breakfast. The beds are comfy as well. Easy to find off the freeway and right near a Taco Bell. What more could anyone want?

Helpful?
Thank Jessica S
Mark W, General Manager at SpringHill Suites Shreveport-Bossier City/Louisiana Downs, responded to this review

Jessica, Thank you for your excellent review! I am very glad you enjoyed our hotel, staff, and convenient location. Sometimes that Taco Bell is a bit to convenient for me and my staff! We hope to see you back soon! More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

I recently stayed at this hotel and was shocked to find out that my credit card had been charged $132.72 in incidentals fees for a two night stay. I had not used any incidentals at this hotel and was told that this was their standard rate , but the funds would be re-deposited .to my American express after 3-5 business... More 

Helpful?
Thank therssiam2015
Mark W, General Manager at SpringHill Suites Shreveport-Bossier City/Louisiana Downs, responded to this review

Therssiam2015, Thank you for your review. I apologize that you feel you were "ripped off". Every hotel authorizes for incidentals or require some type of deposit to guarantee the room. We have signage up that states their are incidental fees and further covers the length of time it can take for the funds to be accessible. Again, I am very... More 

Lake Delton, Wisconsin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

Mark Walton the GM was very accommodating and friendly. The room was spacious and well equipped. Breakfast was very good. This hotel is right off the freeway and very easy to get to. Walking distance to Louisiana Downs Casino and Race Track.

Helpful?
Thank John K
Mark W, General Manager at SpringHill Suites Shreveport-Bossier City/Louisiana Downs, responded to this review

John, Thank you so much for taking the time to give us your feedback! I'm glad you enjoyed the room, breakfast and location. I truly believe we are the best hotel in our area because of our overall value. Finally, thank you for the kind shout-out! I will be forwarding this to my boss :) More 

Cape Coral, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2016

AS A DISABLED COUPLE WE HAVE TO BE CAREFUL WITH OUR MONEY--SO WE BOOK IN ADVANCE ONLNE TO KNOW WHAT OUR CHARGES ARE. I made a reservation online with Marriott for $320--then arrived to be told my card would be charged for over $400--to cover damage I'd do to the room? If I didn't I'd get it back in a... More 

Helpful?
1 Thank Sandra S
Mark W, General Manager at SpringHill Suites Shreveport-Bossier City/Louisiana Downs, responded to this review

Sandra, Thank you for your feedback. While this is not the feedback we like to hear, we do appreciate it as it helps us to improve. There seems to be some confusion with the incidental authorizations. All hotels require an incidental authorization to make sure all charges are covered. We offer a movie system with pay per-views; we have the... More 

New Mexico
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 October 2016 via mobile

Here for a wedding and stayed five nights. Staff is so nice. Checkin smooth. Thank you Jonah! Thank you for a great stay! Only had the BF on two mornings since we like looking for 'ma and pop' places. It was filling with good choices. There are not many places close for food or beverages. Stayed on four floor at... More 

Helpful?
1 Thank DDtwo
Mark W, General Manager at SpringHill Suites Shreveport-Bossier City/Louisiana Downs, responded to this review

DDtwo, Thank you so much for your review! We are glad you enjoyed your visit and love the title of your review! I will get with Jonah and let him know about your shout-out. Thanks, Mark Walton More 

Mossyrock, Usa
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 September 2016

Very nice rooms at a good price. Great location, plenty of parking. Staff was nice, but we did have to change rooms 3 times (the key didn't work, when we came back and the cooler stopped working). The wifi is almost worthless. They have a good breakfast

Helpful?
Thank Michael N
Mark W, General Manager at SpringHill Suites Shreveport-Bossier City/Louisiana Downs, responded to this review

Michael N. Thank you for your honest review. I apologize that you guys had to change rooms three times. That is certainly unusual at our hotel. Come see us again and I assure you we will not have to transfer your room! Thanks, Mark Walton More 

Greenville, South Carolina
Level Contributor
125 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 6 September 2016

Arrived late after 12 hr drive from SC. Not far from I-20, off 220 just afew miles. You do share parking lot with Casino and track. Mostly newer property with nice pool, and acceptable breakfast, On the road you want clean rooms and newer hotel...this one fits the bill and for 80 a nite including breakfast it got the job... More 

Helpful?
Thank Vic S
Mark W, General Manager at SpringHill Suites Shreveport-Bossier City/Louisiana Downs, responded to this review

Vic, Thank you for your honest review! I am glad we mostly met your expectations but wish we would have blown you away. Thank you for the shout-out to Jonah! He is a great team member and we will pass your praise along to him. More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about SpringHill Suites Shreveport-Bossier City/Louisiana Downs

Address: 8010 E. Texas Street, Bossier City, LA 71111
Region: United States > Louisiana > Bossier City
Price Range: $112 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Shreveport-Bossier City/Louisiana Downs 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Springhill Suites Shreveport-Bossier City/Louisiana Downs Hotel Bossier City
Springhill Suites Bossier City
Hotel Style:
#8 Business Hotel in Bossier City
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Shreveport-Bossier City/Louisiana Downs staff and other travellers.
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Questions? Get answers from SpringHill Suites Shreveport-Bossier City/Louisiana Downs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Over priced and a rip off.”
 of 5 bubbles therssiam2015, 14 Nov 2016 | Read review
“book ANY other hotel not Marriott--and not on top of a horse racing track.”
 of 5 bubbles U4519QVsandras, 24 Oct 2016 | Read review
“lower floor rooms closer to pool and cafe”
 of 5 bubbles VicS906, 6 Sep 2016 | Read review
“Ground floor room with handicap facilities. Toilets a little higher. No lip to step over for shower and grab bars conveniently placed.”
 of 5 bubbles donnabH581EH, 5 Sep 2016 | Read review
“If you want a view of the horse race track - opt for rooms X25-X43 - we stayed on 4th floor in rm 442 & it was amazing - HUGE room.”
 of 5 bubbles v0nyad, 21 Aug 2016 | Read review
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