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Belle of Baton Rouge Casino & Hotel

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Belle of Baton Rouge Casino & Hotel
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388 Reviews from our TripAdvisor Community

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Showing 382: English reviews
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Little Elm
Reviewed 1 week ago via mobile

When we drove up (it was before midnight) the driveway was full of cars and nobody in site. I walked in to ask where we park and some drunk guy just mumbled (he was sitting at the valet stand). I waited for the front desk clerk who was very nice and helpful. He told me there were two parking structures...

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Helpful?
Thank Nicole V
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Nicole, giving you an awesome experience from the moment you arrive is our goal. We're sorry to hear that wasn't the case on your visit. We take our cleaning very seriously, and your description of the room isn't usual for us. We're going to speak with our crews to make sure we're giving you the best service possible. Also, we'd...

Sulphur, Louisiana
Reviewed 1 week ago via mobile

This is the third time staying here and the last. First off management needs to get their staff in check. The staff was not friendly or welcoming at all. The bartender Deunka is the worse bartender ever . We would have spent twice the money at the bar and restaurant if she was a little nicer. Anytime we ordered anything...

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Helpful?
Thank WrightD513
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

First and foremost, cleanliness is something we take very seriously. While we're currently going through renovations to improve on the quality of the rooms, we're sorry if anything seemed less than what you should expect. In the event that something seems off or isn't perfect, please immediately notify our front desk so that we can address your issue. As for...

Reviewed 1 week ago via mobile

This hotel was rated 3 1/2 stars on the site we booked it through but it was not what I expected for that high of a rating. Very dated facilities. Hotel felt slightly abandoned in the early evening. Also didn't feel like the safest area to roam around. All the employees we had contact with were very friendly at both...

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Helpful?
Thank hpoo40
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Your safety is our top priority. If at any time you feel unsafe, please let our staff know so that we can help. As for our facilities, we understand that we might feel a bit dated, which is why we're undergoing some renovations. That said, we're happy to hear you felt comfortable in your room and treated well by our...

Reviewed 2 weeks ago via mobile

I stayed at this hotel years ago and remember it being very nice...not anymore. I will start with the positives: the staff was very nice, everyone from a maintenance man on the elevator, to the desk clerks and the cook at bar in the lobby. All very polite. Also when we checked in, we got $40 worth of food vouchers....

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Helpful?
Thank Crystal S
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Crystal, your comfort is the most important thing to us. We'd like to thank you for trying out the hotel again, and we're happy that the staff made you feel like a priority. However, we're sorry that the rest of your stay wasn't up to expectations. We're currently going through renovations to make the whole hotel nicer, so we appreciate...

Reviewed 2 weeks ago via mobile

Key cards wouldn't work. Husband went 3x to front desk getting new cards before maintenance was sent. Get switched rooms and the chair looks like it has had more action than porn stars. Old is one thing, disgusting gross is another. Oh and they do offer military discount but not on this night. Would NOT recommend you to stay here....

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Helpful?
Thank Susie R
Reviewed 3 weeks ago via mobile

This is the worst casino hotel I have ever visited in my life. Hotel has a old nasty carpet smell. It has great potential but needs some tlc. Please do not recommend for a conference or convention until they clean n update the hotel.

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Helpful?
Thank Theresa J
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Theresa, we can assure you that we take cleanliness very seriously. We're currently undergoing renovations to improve on many facets of our hotel. We appreciate the feedback, and we're going to be putting in the tender loving care you suggested. Hope we get a chance to see you again to show you our improvements. Till then, Belle of Baton Rouge...

Reviewed 3 weeks ago via mobile

Stayed over night for a business class and was not very pleased with the hotel. asked to get extra blankets couldn't even get one because they don't have house keeping service available because they weren't any! The sheets were dirty, broken mirrors in the room! The bathroom had hair all over it, tub was dirty didn't even want to take...

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Helpful?
Thank Cortney K
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Cortney, first and foremost, we want to assure you that we take all issues of cleanliness very seriously. We're sorry if there seemed to be any problems regarding your turndown service. We're going to be looking into your feedback and stay to see what we could've done to give you a better experience. Safe travels, Belle of Baton Rouge Casino...

El Paso, Texas
Reviewed 4 weeks ago

The rooms are dated but were clean and comfy. The hotel staff was outstanding and went out of their way to make sure our stay was wonderful. We ate at the captains kitchen and the bar 102; food and service were great. Robert; hotel manager; gave us an interesting history of the hotel. KUDOS to all of you. Thank you...

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Helpful?
Thank gls1224
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Anytime you leave happy, we're happy. Great to hear your family enjoyed everything, from the rooms and food to the history and casino. Whenever you're up to make more fun memories, you know where to find us. Take care, Belle of Baton Rouge Casino Hotel

Reviewed 4 weeks ago via mobile

This review is for the buffet only. It is nice and clean but very small and over priced. Maybe because it was a Sunday brunch and they had breakfast on the buffet as well but it was 2 o'clock and I didn't want breakfast. Very few veggies with a good selection of meats. No sauce for the bread pudding.

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Helpful?
Thank Norman D
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Norman, our Sunday brunch ends at 3 PM, and it seems you may have caught the tail end of the service. This may explain the lack of veggies presented and our breakfast-focused menu. That said, we want you to have a great selection, and we're sorry it didn't seem that way. Hoping this clears things up, Belle of Baton Rouge...

Reviewed 4 weeks ago via mobile

Room was great it was a older hotel but very nice they really go out of there way for each guest you can't beat the hospitality anywhere they really go out of their way to make sure you have a pleasant visit and meet all your needs they have an exceptional buffet it's really cheap and plenty of food I...

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Helpful?
Thank shannon iverson
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Our number one priority is your comfort, Shannon. We're here to give you whatever you need, whenever you need it. Also, it's great the buffet impressed you so much -- we encourage you to eat all you can. Till next time, Belle of Baton Rouge Casino Hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of historic Baton Rouge, our casino & hotel is the ideal place to stay & play. Exciting, fun gaming action 24/7! ... more   less 

Additional Information about Belle of Baton Rouge Casino & Hotel

Address: 103 France St, Baton Rouge, LA 70802-6208 (Formerly Sheraton Baton Rouge Convention Center Hotel)
Region: United States > Louisiana > Baton Rouge
Price Range: $117 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Belle of Baton Rouge Casino & Hotel 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Belle Of Baton Rouge Casino And Hotel
Belle Of Baton Rouge Hotel Baton Rouge
Sheraton Baton Rouge Hotel
Baton Rouge Sheraton
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Questions & Answers

Questions? Get answers from Belle of Baton Rouge Casino & Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great view of the river from the 10th floor”
 of 5 bubbles gls1224, 27 Feb 2017 | Read review
“Stay somewhere else.”
 of 5 bubbles LRChaCha, 22 Feb 2017 | Read review
“Don't stay here”
 of 5 bubbles rhondar371, 19 Feb 2017 | Read review
“Wouldn't recommend this hotel to anyone!”
 of 5 bubbles TXMarsha14153, 28 Oct 2016 | Read review
“Air conditioner in room was noisy..”
 of 5 bubbles klkitchens03, 21 Oct 2016 | Read review
5 of 5