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We stayed here again because we had such a good experience last time. We were not disappointed this time. Everyone on the staff is very kind and helpful. It is a beautiful hotel and we enjoyed being there. Our room was at the end of...More
Response from Allison C, Director of Sales at Renaissance Baton Rouge HotelResponded 4 weeks ago
Thanks so much for the generous review! We appreciate the vote of confidence and look forward to welcoming you back soon!
The property is new and beautiful but the service is lacking. The staff are friendly and nice, but not prompt and the amenities usually provided at a higher level Marriott simply fail here. The app and chat features fail, and expect a long wait if...More
Response from Allison C, Director of Sales at Renaissance Baton Rouge HotelResponded 5 weeks ago
Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. I would like to truly apologize that we missed an opportunity to provide...More
This was my family’s second trip to this property and the trip fell short of my expectations. The major disappointment was originally with housekeeping, but the issue was compounded from lack of attention and follow up from the front desk. We left our room at...More
Thank Jeffrey B
Response from Allison C, Director of Sales at Renaissance Baton Rouge HotelResponded 2 April 2018
Thank you for choosing to stay at the Renaissance Baton Rouge Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As...More
Rooms were large, bedding was great, rooms nice and clean,bathroom liens were perfect, bright and good lighting both in the rooms and outside the building. I was there for state conference. Would stay again !
Response from Allison C, Director of Sales at Renaissance Baton Rouge HotelResponded 20 March 2018
Thanks so much for the generous review! We appreciate the vote of confidence and look forward to the opportunity of welcoming you back!
I stayed here for a one night business stay. The hotel is nicely updated, clean and quiet. The breakfast in the concierge lounge was quite good. There are several restaurants within a short drive if you don't want to eat in the hotel. The exercise...More
Response from Allison C, Director of Sales at Renaissance Baton Rouge HotelResponded 13 March 2018
Thanks so much for the generous review and feedback. We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back next time!