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All reviewsfront deskpolice stationroom was cleanindoor poolfree breakfastgreat pricestaff was friendlybagelswould stay here againfridge and microwavethe breakfast areaoff the highwayhot breakfasteasy accesspetdogmotel
We stayed at the Red Roof Inn in Richmond, Kentucky on August 2 for one night and on our return trip from our daughters place in South Carolina on August 6, 2018. Both stays were for one night each and the rooms were very clean...More
1 Thank radm765
Response from REDROOF551, Manager at Red Roof Inn Richmond, KYResponded 2 days ago
We are so happy that you chose Red Roof Inn for your lodging needs while traveling home from your daughter's. We are pleased to hear that you had a great stay with us and will be returning guest. Thank you for taking the time to...More
We stayed here last year and were pleased with the motel. This year things weren’t nearly as good. My carpet was damp (although kudos for cleaning carpets) and found mold all across the back of one of the chairs/wood legs in my room. My parents...More
Response from REDROOF551, Manager at Red Roof Inn Richmond, KYResponded 2 weeks ago
I am very sorry that you felt unwelcomed while staying here at the hotel. Thank you for making me aware of the issues that you and your family had while staying here. I will do my best to correct the issues you had. We are...More
We booked this hotel because other family members were staying there for a graduation event. Had we known that the property was recovering from a fire, we would not have stayed here: non-smoking means nothing when every room smells like smoke! The breakfast was reasonable...More
Thank Kaethe P
Response from REDROOF551, Manager at Red Roof Inn Richmond, KYResponded 10 July 2018
First, I would like to apologize that your stay was unsatisfactory and your room smelled like smoke. We did recently have a fire and we are doing the needed renovations. We do hope that you will give us another chance as well as our Red...More
Hotel is close to highway. We were looking for a hotel that was pet friendly. This hotel was clean and comfortable. We were there the day after Memorial Day. They had just shampooed the carpets and unfortunately they were still wet in our room. The...More
Response from REDROOF551, Manager at Red Roof Inn Richmond, KYResponded 20 June 2018
Thank you for taking the time to write this review. I am sorry that your floors were wet due to us carpet shampooing, I will definitely find a better procedure when we are carpet shampooing to ensure that this does not happen in the near...More
This is one of the worst hotels that I have ever stayed. First smelled so bad that I asked for room spray. And finally was so bad I asked a basing lau ay the desk of something could be done. She did move me to...More
Response from REDROOF551, Manager at Red Roof Inn Richmond, KYResponded 15 June 2018
First, I would like to apologize for your unsatisfactory stay you have had with us. We will work to correct the issues you had to ensure that the same problems do not happen in the future.
when we arrived at approx. 6 PM on Sunday Jan. 29-'17 at least 15 non-guests were just leaving the pool--mainly kids 10-12 yrs old with 4 adults. The pool water was very cloudy & pool deck was entirely wet. We never used the... More
when we arrived at approx. 6 PM on Sunday Jan. 29-'17 at least 15 non-guests were just leaving the pool--mainly kids 10-12 yrs old with 4 adults. The pool water was very cloudy & pool deck was entirely wet. We never used the pool because of this.