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Extended Stay America - Louisville - Hurstbourne

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Extended Stay America - Louisville - Hurstbourne
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10 Reviews from our TripAdvisor Community

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Showing 10: English reviews
Reviewed 25 October 2016

If your a non-smoker do not stay here. Smoke smell in everywhere in the rooms outside the building. Below the average persons expectations. Night staff is the only friendly staff. Day staff does not respond to any needs you may have.

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Helpful?
Thank Pete G
Manager_11525, Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

I received a copy of your review for our hotel and wanted to take a moment to personally respond. I was very disappointed to see that you did not enjoy your stay with us due to the smoke odor you experiences ad the lack of customer service. I am grateful for the feedback you provided so we are able to...

Roanoke, Virginia
Reviewed 7 October 2016

The bed was not made up the whole time and the pillows were not very good either, I stayed there and the towels were not picked up either. The breakfast was not what I was expecting. Just oatmeal and breakfast bar along with coffee. That's it. Smell of smoke in the room as well.

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Helpful?
Thank Ronnie H
Dalton, Pennsylvania
Reviewed 9 August 2016

Hallways had broken A/C and were unbearable hot and foul smelling. Our room kitchen was disgusting and rusted refrigerator with ripped seals and smell like it hadn't been cleaned ever! The tub wouldn't even drain water from a shower for HOURS!!! This was all after they didn't have there room we reserved and wanted to send us to a different...

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Helpful?
Thank julhanna71
Manager_11525, Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

Thank you for taking the time to express your concerns about your recent experience, I sincerely apologize for any problem encountered during your stay with us. I am disappointed to hear that we failed to meet your expectations and that your room conditions did not meet your standards. Please be assured that we take your comments very seriously. We hope...

Florence, South Carolina
Reviewed 18 May 2016 via mobile

Above and beyond staff. Front to back of the house. Hotel was clean and comfortable, the area was safe. Location was 7 miles from my ultimate destination to service my Sprinter. Enjoyed a good cup of coffee each morning in house with friendly conversation with staff as well as fellow travelers. The staff created an atmosphere conducive to guests sharing...

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Helpful?
Thank SCSprinter
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

I appreciate you taking the time to write a review of your experience with us. I’m so pleased to read that you enjoyed our comfortable accommodations as well as our grab-and-go breakfast. I truly appreciate your comments about our friendly customer service and will be sure to share your feedback with the entire team! The staff and I would like...

Dayton, Wyoming
Reviewed 14 May 2016

The people could not have been nicer, BUT the place was kinda of disaster. First off there was a used bar of soap and shampoo container in the shower when we arrived in our room. That's an ick factor that made me wonder if the bathroom had even been cleaned. There were no toiletries, extra TP. The room was large,...

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Helpful?
Thank Tamara L
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

Thank you for taking the time to write a review of your stay. I appreciate your kind comments about our staff; however, I sincerely apologize that your experience was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response...

Reviewed 10 February 2016 via mobile

I travel for business and live in hotels year round for 3 months each location. I travel with my English Bulldog also. This is far and away the best Extended Stay I have stayed in and I travel all over the country. It is about a 15 minute drive to downtown Louisville and has easy access to all the interstates....

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Helpful?
1Thank Felecia H
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

The staff and I read your comments about your stay with us. I’m so pleased to read that you had a wonderful experience and enjoyed all of the convenient amenities our hotel has to offer! I truly appreciate your kind comments about our friendly customer service. The staff and I would like to thank you again for posting your review....

Reviewed 2 February 2016

The room was laid out well, and the bed was comfortable. For a long term stay hotel, the staff is accomodating , friendly , and efficient, as well as attentive to guests needs. This location is located central to events , and restaurants, with ample parking.

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Helpful?
1Thank K C
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

Thank you so much for posting a review of our property. I’m thrilled that we were able to accommodate your needs with our exceptional customer service and convenient location! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Reviewed 26 January 2016 via mobile

I have stayed at extended stays for almost 3 year now as I'm on the road all the time. I booked in and paid my first weeks stay. Then on the 7th day my card did not work which reminded me that I had to go pay. So I went to the front desk and told the lady my card...

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Helpful?
Thank Byron B
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure that your experience is not repeated. We continually work to improve our...

Alexandria
Reviewed 19 December 2015

It's not bad for calling your 2nd home, it provides everything you need to live, just in a studio size area. The cost I got on sale, my only complaint was the price to wash clothes. If you aren't looking for it, it blends into the community.

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Helpful?
Thank NewWorld_13
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

I want to thank you for taking the time to post a review of your stay. I am pleased to read that we were able to accommodate your needs with a home away from home experience. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Dallas, Texas
Reviewed 4 December 2015

My room was in excellent condition and very clean upon arrival. I was greeted with a smile and even escorted by maintenance to my room in order to "help me in". Housekeeping provided us with clean linens and towels. They were also very helpful in getting my Sons' X-box to work with the in-house wi-fi at no additional cost!! I...

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Helpful?
Thank Stephanie P
Manager_11525, General Manager at Extended Stay America - Louisville - Hurstbourne, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly and accommodating staff. Once more, thank you for posting your review. We look forward to having you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Louisville - Hurstbourne

Address: 9801 Bunsen Way, Louisville, KY 40299-2550
Region: United States > Kentucky > Louisville
Price Range: $97 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Louisville - Hurstbourne 2.5*
Number of rooms: 76
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Also Known As:
Extended Stay Louisville
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Questions & Answers

Questions? Get answers from Extended Stay America - Louisville - Hurstbourne staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick top floor if you want to stay away from noise”
 of 5 bubbles , 24 Oct 2016 | Read review
“Stay elsewhere!!!”
 of 5 bubbles julhanna71, 8 Aug 2016 | Read review
“Great location to whatever you need. Even on a Holiday!!”
 of 5 bubbles stephaniepY4562FI, 3 Dec 2015 | Read review
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