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SpringHill Suites Louisville Downtown

Booking.comUSD 155*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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SpringHill Suites Louisville Downtown
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357 Reviews from our TripAdvisor Community

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Showing 354: English reviews
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Maryville, Missouri
Reviewed 1 week ago

Stayed at this hotel recently to attend an event at the Expo Center. The hotel was very full of families all trying to get to the same event. Easy to get to the Expo Center from here. Hotel room clean, and the free breakfast was the best I've ever had at any hotel with lots of choices...eggs, cereal, breads, juice,...

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Helpful?
Thank KelSchMan
General M, General Manager at SpringHill Suites Louisville Downtown, responded to this review

We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the Louisville area.

Cincinnati, Ohio
Reviewed 1 week ago

Also a good location and very affordable place if your looking for an easy stay. You will love how easy it is to navigate from the downtown. It is oddly attached to another hotel but didnt' seem to cause any confusion.

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Helpful?
Thank jimerliwine1
General M, General Manager at SpringHill Suites Louisville Downtown, responded to this review

Thank you for taking the time out of your schedule to review your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We strive to be the best quality hotel at a...

Reviewed 1 week ago via mobile

I like to end things on a positive note. So with that been said here are the bad things first. We were there for the national archery tournament and everything was super busy more than normal. The hotel was packed parking sucks with a larger vehicle. Most times in the morning only one elevator ran which made it very irritating...

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Helpful?
Thank Laura C
General M, General Manager at SpringHill Suites Louisville Downtown, responded to this review

Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a...

A TripAdvisor Member
Level Contributor
11 reviews
6 hotel reviews
1 helpful vote
Reviewed 1 week ago via mobile

Brand spankin' new. Cool West Elm furniture and unique design with separate washroom from shower means two people can get ready simultaneously. While not a fan of any styrofoam breakfast anywhere, there was beautiful fresh strawberries and pineapple. Fantastic location. Park the car and walk downtown, visit bourbon row.

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Helpful?
Thank A TripAdvisor Member
General M, General Manager at SpringHill Suites Louisville Downtown, responded to this review

Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

Crown Point, Indiana
Reviewed 4 weeks ago via mobile

We stayed at this hotel for 3 nights the beginning of April. When we checked in it was busy but Chelsea handed it like a true professional. The rooms are very niceand very clean. They are larger then normal rooms because of the separate sitting area which I loved. Also I liked the bathrooms. They have a shower and sink...

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Helpful?
Thank christine040691
General M, General Manager at SpringHill Suites Louisville Downtown, responded to this review

Christine, Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank Chelsea for the level of service she provided you. I'm so glad to read you enjoyed your stay and welcome you back soon!

Louisville, Kentucky
Reviewed 14 April 2017

Last weekend I booked a room and when I arrived the hotel was overbooked. The front desk lady tried to sent me to a cheap hotel 9 miles away. However this young Front desk representative his name was Jose Rodriguez provided me and my teammates with the best customer service I have received in a few years. He worked hard...

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Helpful?
2Thank rvega25
General M, General Manager at SpringHill Suites Louisville Downtown, responded to this review

Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing Jose. I will be sure to let him know that his hard work and efforts did not go unnoticed. Thank you again for your great review. We look forward...

Hampton, Virginia
Reviewed 12 April 2017

Our stay started off not good. When we arrived, if our whole stay was anything like the customer service we received, I was ready to run out of the place screaming. The girl at the counter must have been having a bad night - there was no greeting, no welcome; just "Last Name". Thankfully, we experienced friendlier people after that....

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Helpful?
Thank EMeach
Mary Pat H, General Manager at SpringHill Suites Louisville Downtown, responded to this review

Dear Valued Guest, I sincerely regret your recent stay with us was not the quality experience you expect from a Marriott. We take great pride in the exceptional customer service we provide our guests and apologize for the unprofessional greeting your were given upon your arrival. I am pleased to hear the remainder of our stay our staff was courteous...

Reviewed 31 March 2017

This is a very clean and modern hotel, one of a few with an indoor pool. (FYI it seems there are no downtown hotels with pool AND hot tubs or even hot tub suites, but I only called six of them.) In full honesty, I (we, my wife and I) only booked here because it is the only downtown area...

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Helpful?
Thank Jc M
General M, General Manager at SpringHill Suites Louisville Downtown, responded to this review

Thank you for taking the time to share your comments regarding your recent stay. We strive to maintain one of the most competitive pricing on our products and services in the area. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate your feedback as it allows us to focus on...

Chicago, Illinois
Reviewed 13 March 2017

The hotel is located about a block form highway 65 ramp. That said it is quiet! Parking is $15/day. Very small lobby entrance. There is space on the second floor where breakfast is served that can be used as a congregation space or pizza space in the evening. Breakfast is standard hotel fare. We had a rush in the morning...

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Helpful?
Thank Gmanbumpy
General M, General Manager at SpringHill Suites Louisville Downtown, responded to this review

Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

Harrisburg, Pennsylvania
Reviewed 4 March 2017

I stayed at this hotel for 3 nights in 3/2017 for business. The hotel is nice, clean and modern. It offered attached self-parking, complimentary breakfast, and a fitness center. My room was spacious and clean. The bed was comfortable. The front desk staff was very friendly and helpful. The room doors slammed closed very loudly which was annoying. I also...

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Helpful?
Thank dburkett
Dustin S, Director of Sales at SpringHill Suites Louisville Downtown, responded to this review

Thank you for your feedback. We are always looking for ways to improve, and we will work on the making the doors close more softly, while still being secure. We look forward to hosting you again on your next trip to Louisville. Dustin Stutzman - Director of Sales

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly-renovated Springhill Suites Louisville Downtown is just a short walk to 4th Street Live and the convention center and convenient to Churchill Downs and Louisville Slugger Museum. Our brand-new suites feature separate living areas with pullout sofas, free WiFi, flat-screen TVs and 25% more space than traditional hotel rooms. Travelers appreciate our garage parking ($14 daily) and the in-suite microwaves and mini-fridges. Jump-start your morning with our free hot breakfast buffet or grab a snack on the go from our 24-hour Market. Stay active at our 24-hour fitness center and indoor pool. With convenient perks in the heart of downtown Louisville, we're the perfect choice for your next trip. ... more   less 

Additional Information about SpringHill Suites Louisville Downtown

Address: 132 E Jefferson St, Louisville, KY 40202-1302
Region: United States > Kentucky > Louisville > Central Business District
Price Range: $196 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Louisville Downtown 3*
Number of rooms: 198
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Also Known As:
Springhill Suites Louisville Downtown Hotel Louisville
Hotel Style:
#23 Romantic Hotel in Louisville
#35 Business Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Louisville Downtown staff and other travellers.
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Questions? Get answers from SpringHill Suites Louisville Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the 9th floor and the cityscape at night was beautiful.”
A9566AKdebbieh, 15 Feb 2017 | Read review
“Higher floors northward facing can provide a view.”
839mcn, 1 Feb 2017 | Read review
“We stayed in room 819, one bathroom with separate toilet.”
majormarg, 21 Nov 2016 | Read review
“Inquire whether there are suites where the bathrooms were not directly in front of the beds.”
dykim3, 17 Oct 2016 | Read review
“South side best choice”
66hugh999, 24 Jul 2016 | Read review
5 of 5
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USD 155* /night
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Prices are for 1 room, 2 adults
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