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Hilton Garden Inn Louisville Airport

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Hilton Garden Inn Louisville Airport
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807 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Louisville Airport
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Showing 802: English reviews
Sellersburg, Indiana
Reviewed 13 October 2016

Stayed one night before an early flight. This was our second stay here, but won't be the last. The hotel is beautiful, the service impeccable, the rooms clean and comfortable. The shuttle service to the airport is quick and easy. Dinner at the restaurant was tasty. We used online check in for the first time and when we gave the...

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Helpful?
1Thank Annie65561
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Annie65561, Thank you for taking the time to write this review. We understand the precious nature of our guest's time and thank you so much for taking yours to tell about your stay with us. Our property's philosophy has been and will continue to be to exceed our guest's expectations. We hope that you felt that notion during this...

Tennessee
Reviewed 11 October 2016

I was mostly pleased with my stay at the Hilton Garden Inn Louisville Airport. However there were a few issues that affected my stay. First of all, it is super convenient to the University of Louisville and Papa John's Stadium. Check in was quick and efficient. I had requested a room on the top floor of the hotel when I...

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Helpful?
Thank Edwina J
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Edwina J, I thank you for taking the time and effort to review our hotel. We, as a staff, always strive to offer "You Can Count on Me" service. I am very sorry that you were not placed in a top floor as you requested. I have no explanation for this. As for the temperature in the middle of...

Goshen, Indiana
Reviewed 11 October 2016

Everything was like it was suppose to be..clean , good service , and a friendly staff, our stay was satisfied, although we were charged for two nights instead of one like it was discussed during my upgrade to a king suite.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank nicholasmoreno
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear nicholasmoreno, Thank you for taking the time to do this review. We are glad that your stay met your expectations. I am confused your comments on what you were charged. Please contact me directly at 502 318 2343 or email me at brian.hayden@hilton.com. I would like to understand this billing issue. Brian Hayden Sales Manager Hilton Garden Inn Louisville...

Lansing, Michigan
Reviewed 11 October 2016

We were here to attend a conference. There are many hotels in this area ranging from Hilton/Sheraton to Ramada/Motel 8. The entire area, regardless of hotel class, is somewhat industrial. Unless you want close proximity to the college football stadium, Churchill Downs, or the airport, there's no reason to stay in this overall area. The hotel was clean, staff were...

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Helpful?
Thank Hola4876
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Hola4876, I am concerned that your experience does not seem to be a pleasurable one. We had a couple of conferences and a large reunion at our hotel over the last seven days and thus far, this is our only negative review. I would encourage you to call me directly at 502 318 2343 or email me at brian.hayden@hilton.com...

Sparta,TN, United States
Reviewed 10 October 2016

Good place to stay. Clean friendly.Lots of amenties near airport and covient to Louisville. Could see stadium and airplanes coming in. Very cool from the fifth floor. Has indoor pool and workout center. Nce training facilty for company meeting.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Corey P
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Corey P, I thank you for your time and attention in completing this review. Our staff's philosophy has always been to offer "You Can Count on Me" service to every guest. We hope that you experienced this during your stay and will consider staying at the Hilton Garden Inn Louisville Airport the next time you are traveling to the...

Green Valley, Illinois
Reviewed 6 October 2016 via mobile

We usually really like Hilton Garden Inns, but this one was a little below par. The room was clean. The bed was uncomfortable (which is usually the best thing at a Hilton Garden Inn). The front desk lady wasn't impolite but She didn't seem happy to be there. On a positive note, the walls and doors were NOT paper thin...

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Helpful?
Thank Agrsiv
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Agrsiv, The Hilton Garden Inn Louisville Airport prides itself on giving "You can Count on Me" service and exceeding our guest's expectations. That clearly did not happen in your case. I would love to speak to you about your stay. If you would be so kind to reach out to me directly at either 502 318 2343 via phone...

Tulsa, United States
Reviewed 6 October 2016

We were in Kentucky to check on our horses in Louieville and Lexington. We needed to be close to the track and this hotel was perfect for our stay.We felt well cared for and safe. We will stay again on returning trips.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Wanda R
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Wanda R, Thank you for taking the time and effort to write this wonderful review. Please know that our staff takes pride in having a "You Can Count on Me" philosophy of guest service. We hope that you will consider us for your next trip to the Louisville Metro Area, either to see your horses or on a pleasure...

Louisvilee, United States
Reviewed 5 October 2016

Hotel staff was great, rooms were nice. The food was good, wish the opened for lunch, but there was restaurants close by to get lunch, as well as a couple fast food restaurants. Really close to airport, I did not hear any planes

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Audrey P
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Audrey P, We are so glad that you had a great time in our property. We strive to offer "You Can Count on Me" service for every guest every time they enter our hotel. We hope you will consider the Hilton Garden Inn Louisville Airport the next time you are in the Louisville Metro Area. Brian Hayden Sales Manager...

Reviewed 4 October 2016

The hotel was clean, and I had no complaints. I would stay there again, if I needed to visit ULouisville. The only thing that was difficult, and not really a negative, was the parking lot was generally always full. I had to drive around a few times to find a spot, but it was not a big deal. I would...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Adonica R
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Adonica B, Thank you for taking the time to review our property and thank you from the staff and management for your observations. We are constantly striving to provide "You Can Count on Me" service to each and every guest. We will take your review of our parking under advisement. We hope you will consider us for accommodations for...

Louisville, Kentucky, United States
Reviewed 29 September 2016

Stayed for 2 nights for a conference held at the hotel. Big open layout. Comfortable rooms. Great encounters with all staff. Convenient location, with nearby restaurants. There was a restaurant on site that I didn't try, but the food looked good. I saw an airport shuttle available as well.

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Helpful?
Thank Ben C
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this review

Dear Ben C, Thank you for your kind words. The staff of the Hilton Garden Inn LOuisville Airport is always striving to exceed our guest's expectations with "You Can Count on Me Service". We hope that you are considering staying with us again for either your next corporate meeting or pleasure trip. Brian Hayden Sales Manager Hilton Garden Inn Louisville...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Great American Grill
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
In an effort to improve the on property experience, our guest rooms will be undergoing renovations from January 9 - May 4, 2017. We apologize for any inconvenience that this may cause. Please don't hesitate to reach out to the front desk with any questions or concerns. Welcome to the Hilton Garden Inn Louisville Airport hotel. We are located in the airport corridor, five minutes from downtown. We are convenient to a variety of local restaurants, the corporate offices of Yum! Brands and attractions like Churchill Downs, the University of Louisville and the Kentucky Expo Center. Enjoy easy access to Interstate 65 and Interstate 264. Stay connected while traveling with complimentary WiFi throughout our Louisville, KY hotel. Feel at home with complimentary amenities including a 24-hour business center, fitness center, indoor pool and 24-hour airport shuttle service. The restaurant serves hearty cuisine for breakfast and dinner, and the 24-hour pantry offers beverages and snacks. Select from 9,000 sq. ft. of flexible function space for business meetings or social events. ... more   less 

Additional Information about Hilton Garden Inn Louisville Airport

Address: 2735 Crittenden Dr, Louisville, KY 40209-1113
Region: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range: $162 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Louisville Airport 3*
Number of rooms: 208
Reservation Options:
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Also Known As:
Hilton Garden Inn Louisville Airport Hotel Louisville
Hilton Louisville
Louisville Hilton
Hotel Style:
#3 Green Hotel in Louisville
#7 Family Hotel in Louisville
#11 Romantic Hotel in Louisville
#18 Business Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Louisville Airport staff and other travellers.
11 questions
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Questions? Get answers from Hilton Garden Inn Louisville Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like away from the elevator”
jimr563, 3 Apr 2017 | Read review
“get away from 2nd floor to avoid the outside lights being as bright”
benholt09, 29 Mar 2017 | Read review
“I had second floor which was not one of the updated floors but, NO charger outlet lamps or anything is my biggest complaint.”
TonkamanMN, 26 Mar 2017 | Read review
“We were on the 6th floor”
dianeshrewsberry, 18 Jan 2017 | Read review
“726 was quiet”
lisamX1165BK, 19 Dec 2016 | Read review
5 of 5