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Courtyard Louisville Airport

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Courtyard Louisville Airport
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224 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Louisville Airport
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Showing 224: English reviews
Cincinnati, Ohio
Level Contributor
131 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed 21 August 2016

I stay at Marriott locations about 150 nights a year and this is likely the worst. 1. Check-In = the two workers were not happy to be there, talked about how it was a very long day, there was no welcome, no thanks for being a Platinum Premier, and really no acknowledgement I was standing there until I asked if... More 

Helpful?
Thank makua
William G, General Manager at Courtyard Louisville Airport, responded to this review

Dear Makua, Thank you for reviewing your recent stay at the Louisville Airport Courtyard. I am extremely sorry that your stay was below your expectations. You have provided some incredible feedback for us to use and improve on and I assure you we will do just that. Service and cleanliness are two elements of any guest experience that we have... More 

Bargersville, Indiana
Level Contributor
5 reviews
Reviewed 20 August 2016 via mobile

We planned a girls overnight here months ago for my mother's birthday. My sister drove up from Tennessee and I drove down from Indiana. To our surprise, the hotel issues parking permits with your reservation but you are only allowed to keep one vehicle in their lot! This was not listed anywhere when making the reservation and was an inconvenience... More 

Helpful?
Thank kakie423
William G, General Manager at Courtyard Louisville Airport, responded to this review

Hi Kakie423, Thanks so much for your review! We appreciate the kind words about the cleanliness of our rooms, comfort of the bed and great location we offer! I'm very sorry for any confusion you had with our staff while making your reservation or any complications while checking in. There are several times for major events during the year that... More 

London, United Kingdom
Level Contributor
155 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 15 August 2016 via mobile

First of all the airport is an easy choice for road trippers as its convenient to the interstates as well as close to downtown. The hotel itself is a respectable airport hotel that probably gets its fair share of traffic but still doesn't feel too impersonal. Staff were helpful and considerate and the rooms were very satisfactory and comfortable.

Helpful?
Thank SkypeDaddy
Michael N, Guest Relations Manager at Courtyard Louisville Airport, responded to this review

Thank you for your great review of your recent stay at the Courtyard Louisville Airport. We are very pleased that you enjoyed the service during your stay. Our staff works hard to make sure each guest feels comfortable after a long days travel. We look forward to having you back as our guest. Safe Travels, Michael--GRM More 

Hanson, Kentucky
Level Contributor
83 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 14 August 2016

The location is great if visiting the Freedom Hall area. Hotel is clean and updated. Does not have a complimentary breakfast and breakfast closes at 9:30 am even if you are willing to pay for it. They apparently don't have a service elevator. Housekeeping and/or hotel maintenance people were always using the guest elevators.

Helpful?
Thank John D
Michael N, Guest Relations Manager at Courtyard Louisville Airport, responded to this review

Dear John D., Thank you for staying with us and taking the time out to review our hotel. We really appreciate it. I'm glad to see you enjoyed the location. We hope to see you back with us soon! All the Best, Mike--GRM More 

Antioch
Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 August 2016 via mobile

Stayed here for two nights during a show, enjoyed it. The staff was friendly, it was a good environment. Everything was clean. It was reasonable priced. I really cannot complain about anything. Will be back next year.

Helpful?
Thank Brian N
Michael N, Guest Relations Manager at Courtyard Louisville Airport, responded to this review

Dear Brian N, Thank you for staying with us at the Courtyard Louisville Airport recently and for taking the time to post your excellent review. We are glad you enjoyed the hotel. It is pleasing to hear that you will be back again. That is the best compliment a hotelier could receive. We look forward to welcoming you back for... More 

Tampa, Florida
1 review
Reviewed 2 August 2016

My boss stayed here for business, and he needed documents printed - in color no less. I communicated with the staff and the General Manager, Bill Gauerke, about the needs of my boss and all assisted and made sure my boss had his documents in hand. This was all way beyond the call of duty. As far as the facility... More 

Helpful?
Thank ColsCarney
Michael N, Guest Relations Manager at Courtyard Louisville Airport, responded to this review

Dear ColsCarney, We are so glad your boss chose to stay at the Courtyard Louisville Airport and thank you for the wonderful review. Going above beyond the call of duty truly sets our hotel apart from the rest. Our hotel General Manager, Bill Gauerke, is constantly thinking of ideas of how we can surprise and delight our guests. It is... More 

kentucky
Level Contributor
128 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 26 July 2016

We had a great one night stay at this hotel. We chose it because of the free shuttle to the airport. There was no charge for parking or the shuttle. Other hotels in the area had up to $20 fee for these services. The rooms were very clean and the beds were great. The only problem we experienced was the... More 

Helpful?
Thank love2travelky
Michael N, Guest Relations Manager at Courtyard Louisville Airport, responded to this review

Dear love2travelky, Thank you for staying with us at the Courtyard Louisville Airport and for taking the time to post your positive review. I am so glad that you had such a pleasant stay and enjoyed many aspects of our hotel. It was a pleasure to have you as our guest and we hope to see you again soon on... More 

Indianapolis, Indiana
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 July 2016

Stayed two nights for a business function. Great people that made sure we were comfortable and taken care of. Check in was delayed but had empathy for under trained staff. Once done, the rest of the stay went well. Room was clean and well conditioned. Plumbing fixtures need a refurbish but other than that, all good. Hot water was HOT... More 

Helpful?
Thank thact
Michael N, Guest Relations Manager at Courtyard Louisville Airport, responded to this review

Thank you for your fantastic review! We're pleased that you stayed at the Courtyard Louisville Airport and even more pleased that you enjoyed our hospitality. We are glad that you liked your accommodations. It was a pleasure to have you as our guest, and we hope to see you again soon. All the Best, Michael--GRM More 

Tampa, Florida
Level Contributor
66 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 July 2016

Was in town for business and it was more cost effective to stay by the airport instead of downtown. Appeared the lobby was remodeled and looked very nice. Indoor pool and workout facility. Staff was friendly and helpful. The issue I had was the room. AS mentioned, I think they spent the money on the lobby, but the rooms are... More 

Helpful?
Thank Andy D
William G, General Manager at Courtyard Louisville Airport, responded to this review

Andy D, Thank you so much for taking the time to review our hotel. I'm glad to hear that you found our price reasonable and our staff friendly. I'm glad you found your room to be comfortable and quiet as well. We will continue to focus on providing a very friendly and clean experience for all of our guests. We... More 

Kansas City, Missouri
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 July 2016 via mobile

Check in & out was easy and rooms were adequate in size and decor. We did have to move to another room because of lipstick stains on our bedding. When we moved into our new room, there were sticky spots on the bathroom doors and wall. The carpet wasn't swept very thoroughly. It wasn't disgustingly dirty but I never felt... More 

Helpful?
Thank Chadndee
William G, General Manager at Courtyard Louisville Airport, responded to this review

Chadndee, Thank you for taking the time to review our hotel. We greatly appreciate it! I am grateful you found our rooms to be a nice size and that the front desk experience was a positive one. Thank you for sharing your experiences as it relates to housekeeping and our restaurant. I am going to share this information with our... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Louisville Airport

Address: 819 Phillips Lane, Louisville, KY 40209
Region: United States > Kentucky > Louisville > South Side
Price Range: $117 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Louisville Airport 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Courtyard By Marriott Louisville Airport Hotel Louisville
Louisville Marriott
Louisville Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Louisville Airport staff and other travellers.
3 questions
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Questions? Get answers from Courtyard Louisville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Well almost quiet except when UPS and FEDEX planes were taking off in the early hours.”
 of 5 bubbles RVT49, 1 Nov 2016 | Read review
“The staff really means it when they say they are there to make your stay great. Don't hesitate to take advantage of their hospitality.”
 of 5 bubbles paulwL6711KL, 25 Sep 2016 | Read review
“Pick a room facing the back of the hotel.”
 of 5 bubbles Tvsalesman, 23 Sep 2016 | Read review
“Second floor - room 211 is spacious”
 of 5 bubbles thact, 26 Jul 2016 | Read review
“I always ask for a room close to the lobby, on the first floor.”
 of 5 bubbles bagspackedCincinnati, 5 Jul 2016 | Read review
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