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Red Roof Inn Louisville East

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Red Roof Inn Louisville East
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243 Reviews from our TripAdvisor Community

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Showing 239: English reviews
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Owensboro
Reviewed 13 January 2017

The Red Roof Hurstbourne is just off Interstate 64 and next to plenty of restaurants. The hotel is remodeled and you can connect your phone to the tv instead of touching a filthy remote like every other hotel. The floor is a vinyl wood which makes it clean and the beds are soft. I visit every other weekend.

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Helpful?
1Thank Benjamin F
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank You for taking the time to write a review I appreciate your kind words and will share them with the rest of my staff We are in a great location within a few miles of several of our fun local attractions. The Kentucky Derby Museum, The Muhammad Ali Center, and Louisville Slugger Museum just to mention a few are...

Reviewed 28 December 2016

Supposedly a nonsmoking motel, but our room reeked of stale cigarette smoke. Couldn't even turn on the heat/air because that made the smell worse. The bathtub had a gritty substance in it. No remote for the TV, and the buttons on the side of the set would not allow you to change channels without a remote. We had the room...

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Helpful?
Thank Steve B
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Please accept my sincerest apologies, I have just returned from vacation. I am sorry that your experience here was not a good one, and I can assure you this is not how we do business. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future...

Heathsville, Virginia
Reviewed 28 December 2016

Our very first time to stay at Red Roof was pleasant and perfect from beginning to end. We liked the fact that the room was void of complete carpeting. This location is in a safe area with parking for large truck with trailer. Although I-64 was practically beside hotel, our room was quiet, bed was comfortable, everything was clean and...

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Helpful?
1Thank Carol C
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank You for taking the time to write a review I appreciate your kind words and will share them with my staff We are in a great location and are with in a few miles of some of our fun local attractions as well. Thank you again for choosing to stay with us, and we do hope to see you...

Fayetteville, NC
Reviewed 24 December 2016

Front Desk Clerk - Brenda very unprofessional. My room smelled like someone had just finished smoking in the room. Housekeeping should have freshened the room. Toilet did not flush. Upon speaking with the Hotel General Manager, she refunded the cost of the room and gave a sincere apology for not meeting the Red Roof Inn Motel Standards.

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Helpful?
1Thank Stan M
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Please accept my sincerest apologies. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sondra Williams

Reviewed 23 December 2016 via mobile

Avoid at all costs. The price is right, but the management has allowed this property to deteriorate. I check in at 2:00am on Saturday December 17. I change rooms three times before a suitable room was located. See Photos. Emergency lighting is not working. There is garbage all over the property. The manager was of no help and told me...

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Helpful?
Thank Mark J
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank you for taking the time to tell us about your experience at the Louisville East - Hurstbourne Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to...

Des Plaines, Illinois
Reviewed 29 November 2016 via mobile

We stayed on Nov. 27 as a last minute stop. The girl at the front desk was not very nice about letting us use a coupon. The area was not good. I went to the car and next to me a man came out and did a drug deal with a car sitting outside. He then went upstairs and started...

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Helpful?
1Thank HeadsUp4u
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any...

Reviewed 17 November 2016

I must say that this is one the best hotel ive stayed in when it comes down to me traveling with my job. Super clean, very quiet and the staff is super friendly. My check in was quick and easy even though i sidnt have reservation at first. But Ms. Brenda Mack got me in an room quickly. Room was...

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Helpful?
Thank Jatione H
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank you for taking the time to write a review I am happy to hear that Brenda provided you with such great service We are in a great location, with many restaurants and shopping on the main road in front of the hotel. Thank You again for choosing to stay with us and we look forward to seeing you again...

Piscataway, New Jersey
Reviewed 16 November 2016

My brother and I stayed here for a couple of days in the middle of October. Brenda, who was at the front desk was very accommodating. She went above and beyond at 11pm at night to change our rooms several times due to our needs. She also resolved a discrepancy that arose when we had a similar name to one...

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Helpful?
Thank ChrisTRIP1995
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank you for taking the time to write a review I appreciate all your kind words and I am happy to hear that Brenda provided you with such great customer service. Thank You again for choosing to stay with us and we hope to see you again if your travel needs bring you back to Louisville Sincerely, Sondra Williams

Barrie, Canada
Reviewed 7 November 2016

Never stayed in a Red Roof Inn before and we were very pleasantly surprised. Check in was easy, staff were great and rooms were nice. Would stay there again no problem. Pretty good location too, lots of great places around to eat and shop.

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Helpful?
Thank Weazie1850
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank You for taking the time to write a review I appreciate your kind words, We take pride in offering our guest great service and clean comfortable rooms. We are in a great location within a few minutes of some great local attractions Churchill Downs home of the world famous Kentucky Derby, The Louisville Slugger Museum, and the Muhammad Ali...

Reviewed 3 November 2016 via mobile

On my most recent stay there was a problem with the neighbors being really loud and I was unable to sleep. The guy at the front (Brandon I think is his name) was very helpful and moved me to a quieter room. The next day Brenda took care of me and put me in one of my usual rooms. Thanks...

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Helpful?
Thank jallen0041
redroof7034, General Manager at Red Roof Inn Louisville East, responded to this review

Thank you for taking the time to write a review I am happy to hear that Brandon and Brenda provided such great service We are happy to have you stay with us each week and want to make sure your stay is always a good one. Sincerely, Sondra Williams

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
Official Description (provided by the hotel)
Red Roof Inn Louisville East – Hurstbourne is 100% Smoke-Free ! Located in the exclusive Hurstbourne area, this hotel is the perfect spot for both business and leisure travelers! Red Roof Louisville East is convenient to Oxmoor Mall and St. Matthews Mall; the Louisville Slugger Museum, the Muhammad Ali Museum, the Frazier Historical Museum; and Fourth Street Live. This hotel is located within 15 minutes of so many attractions: Downtown, Convention Center, KFC Yum! Center, Tom Sawyer Park, Fair and Expo Center, Papa John’s Cardinal Stadium, University of Louisville, and Churchill Downs. Red Roof Louisville East is also close to Baptist East Hospital, Audubon Hospital, and Norton’s Hospital. When you check in, check out the fantastic amenities in our rooms! The rooms at this 100% Smoke-Free inn feature comfy Rest Suite beds by Serta, plush high-end bedding, modern design flooring, and a large, flat-screen TV. Select rooms offer microwave & refrigerator. Experience our free coffeehouse-style coffee and tea. This hotel offers “On Command Video” with a selection of free TV channels, as well as pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more   less 

Additional Information about Red Roof Inn Louisville East

Address: 9330 Blairwood Road, Louisville, KY 40222-5737
Region: United States > Kentucky > Louisville > East Louisville , Hurstbourne
Price Range: $76 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Louisville East 2*
Number of rooms: 108
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Also Known As:
Red Roof Inn Louisville
Louisville Red Roof Inn
Hotel Style:
#2 Best Value Hotel in Louisville
#12 Business Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Louisville East staff and other travellers.
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Questions? Get answers from Red Roof Inn Louisville East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure this room was NEVER a smoking room.”
 of 5 bubbles stevebG1045OE, 28 Dec 2016 | Read review
“Be sure to identify your room for smoke smell, or you will be charged for it.”
 of 5 bubbles flymiller, 24 Dec 2016 | Read review
“Try the superior room”
 of 5 bubbles jationeh, 16 Nov 2016 | Read review
“heat was soo quiet the rooms are clean and the supior king has everything you need iron /desk/fridge/microwave/safe/ very comfy bed!”
 of 5 bubbles jenniferhughes2016, 28 Oct 2016 | Read review
“preference is with front side facing parkway”
 of 5 bubbles nycuppereast2016, 17 Aug 2016 | Read review
5 of 5