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Holiday Inn Louisville East - Hurstbourne

322 reviews
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Traveller (63)
Room & Suite (40)
Dining (16)
Overview
  • Excellent38%
  • Very good25%
  • Average18%
  • Poor10%
  • Terrible9%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
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Reviews (322)Write a Review
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21 - 25 of 319 reviews
Reviewed 2 August 2017

Excellent service in a time of need, had a lower level room for me a my family to stay on a short notice, do to having an outpatient surgery the next day. Could not have asked for friendlier service and a nicer room.

Review collected in partnership with this hotel
Thank jeffgF477AF
Response from mark k, General Manager at Holiday Inn Louisville East - HurstbourneResponded 3 August 2017

Jeff, We are glad we could help an take care of you guys in your time of need. Sincerely, Mark Kirsch General Manager

Reviewed 2 August 2017

This motel is located in a great location with friendly staff. I do prefer a full service motel and this motel had great food and drinks with great service. I can and will refer this motel to all my friends and business associates for a...More

Review collected in partnership with this hotel
Thank 826ernestb
Response from mark k, General Manager at Holiday Inn Louisville East - HurstbourneResponded 3 August 2017

Ernest, Thank you for your kind words. Your comments and your business are truly appreciated Mark Kirsch General Manager

Reviewed 2 August 2017

Had elevator issues. No microwave in rooms. Beds are slightly worn and have soft spots. No restaurant in the evenings, no buffet for breakfast as advertised. Not enough outlets at desk work area. Could not have refrigerator, coffe maker and desk lamp plugged in at...More

Review collected in partnership with this hotel
Thank johncS6810BQ
Response from mark k, General Manager at Holiday Inn Louisville East - HurstbourneResponded 2 August 2017

John, Thank you for taking the time to leave an online review. We did have a little trouble with the elevators during your stay and I truly apologize for the inconvenience. I will make sure to check the bedding in your room as the mattresses...More

Reviewed 1 August 2017

I enjoyed as usually that why I returned. Moving forward make sure bathroom is clean .also I have seen better décor in other rooms. The room I was in the décor was bland did not match. I would suggest another color.

Review collected in partnership with this hotel
Thank 97courtneyj
Response from mark k, General Manager at Holiday Inn Louisville East - HurstbourneResponded 2 August 2017

Courtney, Thank you for taking the time to review our property online. Safe travels, Mark Kirsch General Manager

Reviewed 29 July 2017 via mobile

My wife and I came to Louisville for a 2 day getaway and decided to stay at this hotel...The reservation was made online, when we arrived to check- in the person at the front desk counter repeated the amount that would be charged to our...More

Thank wfamjack06
Response from Aaron W, Manager at Holiday Inn Louisville East - HurstbourneResponded 30 July 2017

Dear Valued Guest, I would just like to apologize for any miscommunication you may have experienced here at our property. We certainly try to be upfront about any and all charges and/or holds we may place on a guest's card. I'm sorry that the front...More

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13456764
About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Room Service
Dry Cleaning
Laundry Service
Banquet Room
Conference Facilities
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 103 - USD 227 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
USD 103 - USD 227 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Accessible rooms
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Traveller (63)
Room & Suite (40)
Dining (16)
Pool & Beach (3)
Business Centre & Event Rooms (14)
Questions & Answers
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AdvoChampion
4 October 2017|
AnswerShow all 3 answers
Response from Aaron W | Property representative |
Within walking distance you have an IHOP, Jimmy Johns, Subway, Arby's, Perfetto's Pizza, Starbucks, and a nice local Chinese Restaurant. And of course most convenient of all we have our restaurant for breakfast and dinner... More
0
Votes
Mark H
21 June 2017|
AnswerShow all 7 answers
Response from Aaron W | Property representative |
All of our rooms have fridges, and located in the lobby is a microwave for use by any guests.
0
Votes
Room Tips
"6th Floor close to elevators. Please tip your housekeepers they deserve. Room appears to be updated recently."
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"clean bathrooms"
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"The room need to be cleaned EVERY DAY!!!!"
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"All that I can remember was our room was high up."
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