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Holiday Inn Louisville East - Hurstbourne

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Traveller (15)
Room & Suite (18)
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Overview
  • Excellent62%
  • Very good22%
  • Average8%
  • Poor4%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
10 Jun.11 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (148)
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Traveller rating
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34
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LanguageEnglish
90
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6
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All reviewscomplimentary coffeegeneral managermeeting roomattended a conferencewould recommend this hotel to anyonemodern hotelconference centercomfy bedstayed here for nightschecking inrooms are nicedesk staffpleasant staywonderful hotelbusiness tripdefinitely stay here againa great place to stay
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11 - 15 of 148 reviews
Reviewed 4 weeks ago

We were very pleased with the facility, and service. Great location. Everyone was friendly and helpful. We will stay here again. The price was reasonable and the gym and pool were great. The bar area was fun.More

Review collected in partnership with this hotel
Thank cgthomas65
Response from Mark K, General Manager at Holiday Inn Louisville East - HurstbourneResponded 3 weeks ago

cgthomas65, Thank you so much for taking the time to review our property online. We are so glad to hear your stay was an all around success from the customer service to the value of the price you paid. Your comments and your business are...More

Reviewed 4 weeks ago

Our annual meeting had more than 400 people which the facility could not handle in some situations. The evening banquet food was awful. The Tuesday luncheon was crowded and the food was obviously rush out to patrons. Servers were very good...helpful...smiling. But the barbecued chicken...More

Review collected in partnership with this hotel
Thank ronwX6747QP
Response from Mark K, General Manager at Holiday Inn Louisville East - HurstbourneResponded 4 weeks ago

RonwX6747QP, I do apologize that the food was not to your liking. The Sriracha chicken that your group was served is an acquired taste and not for everyone. I am glad to here that the service of our staff was noticed and will be sure...More

Reviewed 4 weeks ago

The room was clean and comfortable. I missed having a mirror over the desk. The one near the door did not have adequate lighting, and the bathroom was not always available. The facility is not equipped for large convention groups. Inadequate and crowded seating and...More

Review collected in partnership with this hotel
Thank Donna D
Response from Mark K, General Manager at Holiday Inn Louisville East - HurstbourneResponded 4 weeks ago

Donna, Thank you for taking the time to review your stay at our property. I do understand as it was a tight fit for your group of over 400 which did slow down the elevator timing significantly. If you would like to discuss your stay...More

Reviewed 18 April 2018

We enjoy a wonderful stay at HI, the team took care of us and were eager to do so. Great rooms, comfy beds, clean, great towels. Restaurants close by and one on-site. Be sure to try the Derby pie 😀 sweetness overload!!More

Review collected in partnership with this hotel
Thank Tom and Kathie P
Response from Aaron W, Manager at Holiday Inn Louisville East - HurstbourneResponded 18 April 2018

Dear Tom and Kathie, Thank you so much for your lovely review of our property! I am so glad to hear you enjoyed your time with us here at the Holiday Inn Hurstbourne. I am especially glad to hear the staff did such a great...More

Reviewed 17 April 2018 via mobile

This is a beautiful hotel that looks as if it has been recently renovated. The rooms are quite lovely and the meeting spaces are very nice as well. Breakfast is not included with the typical reservation and is a bit pricey.

Thank Gwen W
Response from Aaron W, Manager at Holiday Inn Louisville East - HurstbourneResponded 17 April 2018

Dear Gwen, Thank you for taking the time to leave us a review! I am glad you enjoyed our hotel. I can confirm we have recently undergone major renovations. Safe travels and we hope to see you again. Sincerely, Aaron Wiggen Assistant General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Room Service
Free Parking
Conference Facilities
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 112 - USD 192 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 112 - USD 192 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (15)
Room & Suite (18)
Dining (16)
Pool & Beach (3)
Business Centre & Event Rooms (13)
Questions & Answers
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AdvoChampion
4 October 2017|
AnswerShow all 3 answers
Response from Aaron W | Property representative |
Within walking distance you have an IHOP, Jimmy Johns, Subway, Arby's, Perfetto's Pizza, Starbucks, and a nice local Chinese Restaurant. And of course most convenient of all we have our restaurant for breakfast and dinner... More
0
Votes
Mark H
21 June 2017|
AnswerShow all 7 answers
Response from Aaron W | Property representative |
All of our rooms have fridges, and located in the lobby is a microwave for use by any guests.
0
Votes
Room Tips
"The room was great, but everything else no. Too expensive for poor quality."
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"This is a great value for the room rate, it is evident that management takes pride in the operations. Food..."
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"Ask for the Executive King Suites"
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"We were please with the room size and choice of furnishings and the maid service."
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